Omega Chem-Dry

One of our rescue dogs died of old age and she'd had diabetes. So she had been getting very incontinent, now that she passed away I decided to clean the carpets and the upholstery. I would give them an "A" on all the categories and I'd use them again.

Extremely disappointing. The rugs to be cleaned do not look much different than before we had them clean them. They made the stain in the oriental rug worse although they insisted after I repeatedly asked them their cleaning would make it better if not remove the stain. I would never recommend their services. Perhaps we had a D team instead of a A team but the work was shoddy for the high price we paid. I would have expected better.

Omega Chem-Dry said that they do not service my area. They were polite on the phone.

I purchased this item through an Angie's list special. After I purchased it, I contacted the franchise, who seemed mystified that there were any deals through Angie's list, and would not honor the one I purchased. I did not receive my money back, and had to re-purchase the service! The first attempt did not work, and the smell of pet stain actually intensified. After a few phone calls, we were able to get the provider back several weeks later. The second treatment worked.

My carpet was a disaster. I had a special needs cat that "dribbled" urine on any surface. As she got older, she became incontinent and had a hard time getting to the litter box. My carpet was basically urine soaked. Omega Chem-Dry came in and applied PURT, sanitizer and deodorizer to my carpet. Even though I still will need to have the carpet replaced (some of the heavier "soaked" areas still have a small odor if you put your nose down close to the carpet) my place no longer has that pungent smell nor does it have that oily feel. If I could give these guys a quadruple "A" I would. There were very professional and did an amazing job on my carpet! I would highly recommend them to anyone.

The service was GREAT! I have used Omega-Chem Dry in the past and they are always professional, courteous and on time. They are always able to get tough stains out.

They were professional and quick. They explained everything. So far I am very happy.

Went well. A lot more money than I expected, but it needed to be done.

They were very quick to finish the job. We had no problems with the scheduling and it was easy. The technicians were professional and did a good job.

The technician arrived early and was very professional and knowledgeable. He showed me that we had WAY more dog urine stains on our rug than I ever realized. He cleaned the rug thoroughly, treated for pet urine smell, and applied a sanitizer to help with the odor. He also cleaned the chairs. Not all the stains came out, but I think that was our fault, not his. We should have had those chairs cleaned years ago. 3 kids X 8 years = 24 kid-years of dirty fingers and crayon smudges. It did seem expensive to me, but I've never had rugs or chairs cleaned professionally, so I don't have much to compare too. Also, our rug was wool, so a little more expensive to clean. I gave a 'B' for punctuality because this was actually a rescheduled visit. They were originally scheduled to come on a Monday between 2-4. They called at 3 to say they were running late, then called again at 5 to say they were still running late and could not give me an ETA. I had other commitments, so they rescheduled for later in the week.

They were on time, effective, and efficient

The provider was scheduled to come clean my carpets under the impression of the coupon price advertised in a local magazine that was mentioned during the scheduling process. I chose this company because of the high rating on Angie's list. The two gentlemen who showed up for the appointment were very professional. However, the lady on the phone when I scheduled did not obtain much information such as I have wool carpets, which ended up with a quote almost four times the price of the advertisement. I was prepared to pay more due to pet stains. However, the end price was just way too much. I regret sending these gentlemen away, but more information before scheduling an appointment would preclude situations like I just encountered. Please be honest up front about pricing!!!

Good - my tenant was satisfied with the quality of carpet cleaning

The price was good. The people were pleasant to deal with and did a good job.

They were very professional on the phone. I was told on the phone they didn't service my area. I never saw it stated in the deal that it excleded Enerondo County.

They did a pretty good job. It looked good immediately, but some old stains later resurfaced. I'm not sure if I tracked it in or if it was wicked up from the base.

It went great. They did a very good job. They arrived on time, and performed well. I would use them again in the future if necessary.

Arrived on time, perfprmed service, left apartment in great shape.

They did an excellent job. I like their service because the time needed to dry is greatly reduced which makes it better for the homeowner and for the floor.

Excellent company and excellent employees.

Excellent. Very professional and they changed the time for us at the last minute so I could attend my son's football game!

Arrived 15 minutes after close of window, but called before arrival. Work was satisfactory, cost was more than amount estimated on phone. Not sure if I will use again.

On time, moved some furniture, no hidden fees - 2 people.

Typical service. Of course, what they say on the phone is different when they arrive, e.g. oh your room is bigger, walk in closet not included and is extra.

They came right away and did a really good job. I would use them again in the future if necessary.