I had used them in the past and they were pretty slow and expensive, but they did the job right. Today I could not even get them on the phone. After being put on hold for 20 minutes, I hung up and called back. I was asked if I would hold and was instantly put on hold again, and again, and again. In frustration, I called their Bethesda store, hoping to talk with someone live. Same experience. I guess they don't need repeat business so I've taken my mower elsewhere.
Description of Work: Tried to talk to them on the phone.
Rating Category
Rating out of 5
professionalism
1.0
punctuality
1.0
Mary Jane L.
12/2009
5.0
lawn mower repair
 + -1 more
Because of our experience with a different dealer, we thought it would be at least 2-3 weeks, and possibly more, before it would be ready. We were quite surprised when they called three days later and said it was ready. They helped load it in the back of the van willingly. We are very impressed with the helpfulness and timeliness of the service and will definitely use them again.
Description of Work: We took our Toro snowblower in for servicing so it would be available if needed this winter. We paid a $50.00 deposit and they said they would call when it was ready for pick-up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$108.17
Terry D.
03/2008
5.0
lawn mower repair
 + -1 more
Compared to my previous experiences with other mower shops in the area, this was a dream. And most importantly, I felt as though I got a good deal. I even pulled my receipts from my previous tune-ups and noticed Lawn & Power Equip charged less for the same shop supplies. I must mention that this review pertains to guys and the shop in Gaithersburg on Snouffer School Rd. I will return to this location. I will also consider these guys for any future lawn equipment purchases even if the prices are higher than the "big box" centers. Theyre very personable, polite and knowledgeable. I highly recommend them.
Description of Work: Ive owned a Toro Self-Pace Mower (Model: 20041) since 2005. Each year I seek a tune-up and each year Im dissatisfied with the results. Until now. The guys at Lawn & Power Equip not only helped me unload it from the truck (no other place did that) but they took the time to tell me exactly what was to be done for the tune-up. They even estimated the price. I informed them that I thought the gears were slipping and would like them to examine them and fix it if necessary. They promised a two-week turn around time. They completed the job well before their two-week estimate, and they fixed the slipping gear during the tune-up all for less than what I have paid in my previous years with other "local" repair shops! I was very happily stunned by this.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
KAREN C.
09/2005
4.0
lawn mower repair
 + -1 more
VERY FRIENDLY MANNER, HOWEVER OBVIOUSLY SHORT STAFFED THAT TIME OF THE YEAR AS IT TOOK 2 WEEKS TO GET THE JOB DONE. JOB SEEMED WELL DONE, AND EVERYTHING WORKING WELL ON RETURN.
Description of Work: LAWN TRACTOR COLLECTED, NEW IGNITION SWITCH INSTALLED, AIR FILTER CHANGED, TRACTOR SERVICED AND BLADES SHARPENED. TRACTOR THEN DELIVERED.
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Service Categories
Lawn Mower & Power Tool Repair
FAQ
LAWN & POWER EQUIPMENT is currently rated 4.1 overall out of 5.
No, LAWN & POWER EQUIPMENT does not offer free project estimates.
No, LAWN & POWER EQUIPMENT does not offer eco-friendly accreditations.
No, LAWN & POWER EQUIPMENT does not offer a senior discount.
No, LAWN & POWER EQUIPMENT does not offer emergency services.
No, LAWN & POWER EQUIPMENT does not offer warranties.