JOHN SEEK SEPTIC TANK PUMPING

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The draining / cleaning went without problems. The inspection was handled in a very unprofessional manner. I stood outside the entire time the inspection took place. I asked the young man repeatedly how it was going. and quot;It passedand quot;, he said repeatedly. and quot;I don't see any problemsand quot; he told me repeatedly, and quot;except there is some water in your dry welland quot;. Water. That was all he said. He told me the system passed, walked with me into my kitchen while I wrote him a check. He handed me an envelope containing an 8.5 x 11 printed certificate that said the system had passed, a 5.5 x 8.5 handwritten invoice showing that I paid, where again he hand-wrote and quot;passedand quot;, two calendars and two magnets. I handed him $20 cash as a tip, at which point he said and quot;I need to go call the office real quickand quot; and went to his truck. I waited in the kitchen while he went out to his truck. He very shortly thereafter came back into my kitchen, said and quot;can I see that envelope real quick?and quot;, so I handed it to him. He said and quot;your system failedand quot;, removed the certificate and took it, and removed the invoice, scratched through the word and quot;passedand quot; and wrote next to it, in parenthesis and quot;failedand quot; and handed it back to me. He said he had called the office and quot;learned some more informationand quot; about the water in the dry well, and failed the system. I asked him why he hadn't failed it originally and he said and quot;you'll have to call the office to discuss itand quot;. And then he left. No, young man, you told me it passed, wrote it on two separate pieces of paper, and now your're changing your mind? And you're the professional inspector? No, sir, you owe me the explanation. And I didn't get one. Subsequently the potential buyer called their company. The provider told the potential buyer that there was and quot;raw sewage in the dry welland quot;. The young man never said a word to me about the system failing at any time during the test, and never spoke a word about there being and quot;raw sewage in the dry welland quot;. When did that come about? It didn't seem to be there when the young man was conducting the inspection, because he said repeatedly and quot;the system looks fineand quot; and and quot;it passedand quot;. He went so far as to hand me a printed certificate saying it passed as well as the hand-written invoice saying it passed. If there was raw sewage in the system, why did he not see fit to tell me this? I stood there next to him for the entirety of the test. Why did he not, at any point, say and quot;I think we have a problemand quot; or and quot; there's raw sewage in your dry welland quot;. He never said a single word to that effect. When I called the office later to discuss the inspection, the woman on the phone repeatedly said and quot;you need new drainsand quot;, but never once said a word about and quot;raw sewageand quot;. If that was indeed the case, it would have been nice for the provider to tell me - before sharing the information with other people, like the potential buyer - who didn't pay them a penny. The company has been servicing my system for at least 12 years. If there were some records and quot;at the officeand quot; that the inspector needed to know about, why did he not educate himself before coming out for the inspection? Why did he think it was acceptable to tell me the system and quot;passedand quot; and and quot;was fineand quot;, and issue paperwork backing that up, only then to turn around and take those papers away and tell me it failed? And then tell me that he can't discuss it? And where do they get off telling the buyer something they failed to tell me - that there was raw sewage in the dry well. Perhaps that would have been useful information to share with me during the inspection, or during the subsequent telephone call to their office? They never said a word about it to me. Only that there was water in my dry well. At the time the test took place, there was heavy snow-melt taking place, and the rain levels in the DC area were 3and quot; above the normal rain fall. The ground water table was already quite high. I had asked the young man during the test if that could be a factor in the presence of the water and he said only and quot;maybe soand quot;. I asked about this when I called the office and the woman on the phone said and quot;I seriously doubt itand quot;. I think this company needs to get their stories straight and perhaps needs to better train and educate the people they send out for inspections. If you tell someone the system passes and issue them a passing certificate, then you have presented yourself as the professional in this field and what you say should be able to be taken as fact.. You can't and quot;un-doand quot; it based on nebulous information that you then refuse to share with the consumer.

I got my septic cleaned/flushed by another company about 3 years ago. This other company did a great job but I thought I would price shop a bit before committing. I called John Seek Septic for 2-3 days (about 3-4 times/day) and could NEVER get in touch with anyone. The phone would just ring and ring and sometimes an answering machine would pick up. As a consumer, it's frustrating when a company does a poor job, are rude, unprofessional, etc. It's almost just as frustrating when I'm trying to give my business to a company and no one can even answer the phone. Obviously, I'm not going to use John Seek's services but I probably dodged a bullet. I don't want to do business with a company I can't get in contact with during normal business hours.

It went great from the initial phone contact through the completion of services. We called for prices on Monday, John Seek was the best price and had no price per ton fees. They were one flat fee. We made the appointment for Wednesday at noon. Two people arrived early for our appointment, they were friendly and professional. They were happy to answer my questions. They inspected my tank for problems after they pumped it out and recommended another cleaning every 2 years. The service was quick and easy.

They showed up on time and did the work quickly and were very informative. They also gave me a certification which I can pass on the the next owner.

Overall, we were pleased with the services provided by this company. Our initial contact was a little slow getting off the ground, but once scheduled, everything went very smoothly. The company representative who scheduled our appointment also provided us with contact information for the county to obtain the map of exactly where to locate our drain field and septic tank and cover. We scheduled the initial appointment to locate, dig down to the tank and install an above ground cover for our septic tank and then had the tank itself pumped out. This had not been done in several years and so it was challenging to get the tank emptied. The service technician emptied as much as possible then left us with advice for future treatments, etc., and a recommendation for a re-pump. We recently contacted them to perform a follow up service which was scheduled in a very timely manner. We would recommend this company to others needing this important service.

I contacted Seek to pump out the septic tank. I had to leave voice mail but they returned the call that day. We set up an appointment for the next day but they could only offer a 4 hour window when they would arrive. While they arrived within this window, it was somewhat inconvenient that they couldn't give me a smaller window. I have to assume that they performed the work correctly because I didn't stick my head down into the tank to check their work. When they were finished I tried to ask them about the condition of the tank, etc but I couldn't get a written or even an oral evaluation from them. I wrote them a check on the spot and they wouldn't even give me a receipt. Finally, their pump system left several oil spots on the driveway that I had to clean up after they left.

It went very well. He did a great job. He was easy to get a hold of. We will stay with this company. He is very courteous. He explains what needs to be done.

Service technician was prompt, on schedule, completed in 15 minutes. Only negative, and we will follow up with company contact, was that we paid by check at time of service, but no statement of work or receipt was given. As this is important to us for work history on our house, and it's standard practice to provide a statement/receipt with other service contractors who have worked on our house, we were surprised. However, my husband did not ask for one at the time, so we're partly at fault. We plan to contact the company to get a statement of work and receipt. I doubt we'll have a problem with that. We gave the price category 'B' as we have nothing to compare price to since we didn't get estimates and don't know what is reasonable. It seemed reasonable to us, so we said 'Good'.

The work was all done in an extremely generous and professional manner. All people involved were concerned and personable, and generous with their time and knowledge. I have rarely if ever had such a positive experience. They were also extraordinary in their response time; they were on site within 48 hours of my initial phone call.

WE WERE VERY HAPPY WITH THE SERVICE JOHN'S COMPANY PROVIDED. HE WAS VERY POLITE AND INFORMATIVE AND VERY REASONABLY PRICED. DEFINITELY WORTH RECOMMENDING.