GUARANTEE SYSTEM CARPET CLEANING CO

We've been very happy. They come twice a year. They come twice a year to stain clean our carpets. The cost I can't remember. I'm gonna have to check my checkbook. It depends on how much they're cleaning too. It's about $200 I think. Then, they offer 10% off if you do over $200. It's basically for a living room, dining room, hall and two bedrooms. Then, every other time we do upstairs. We don't do the entire house at one time. It's too inconvenient. It's just too much of a mess. We're happy with what they charge. Again, we've been dealing with them for about 15 or 20 years. I am very leery of trying companies I don't know anything about. I really am. I think if you have a good experience you stick with people. Now, if they're terrible we wouldn't.

unknown

It was disastrous. I am an interior designer and my client paid them directly. They used the wrong process on a client's rug and left stains that cannot be removed. The carpet has to be removed at a cost of about $5,000. They did not ever follow up as promised. They were given all of the information they needed to perform the service in terms of material of the product. They did not test the product they were going to use. What they used was not appropriate for the rug. It would be nice if they contributed to the replacement of the carpet.

I didn't like them as much. They didn't do as good of a job but they weren't terrible. It was definitely more expensive and not worth it. I certainly wouldn't use them again because they were much more expensive and they did not get the stains out. They came on time and did the work. They took one of the carpets away and delivered it when it was done. It was done well. They just didn't get a couple of the tougher stains out.

unknown

Everything was perfect. Ryan and his assistant arrived on time, explained what they were going to be doing and did it .. The work was excellent, the price was right and they were 100% professional. I'd use them again and recommend this family-owned business without hesitation..

great service, always offer a coupon or discount, got rid of all the pet hair in my carpeting

It was fine. They were very good. They were quick to respond. It took about the same time they told me that it would take.

My daughter and son-in-law had a nineteen year old dog that had to put down. Unfortunately, he had quite a few accidents his last year with them, and the carpet was in need of a good cleaning. Guarantee's came in five minutes early, got to work quickly, and finished the job in half the time my doughter expected. They did a great job, which was as expected as my wife and I had used them in our home. We would certainly use them again

Some delay, but acceptable

I spent about $400 or $500 on that service. They did a great job, I had a flood issue, and they cleaned the carpet and got out the stain that was appearing, so they did a really nice job. I asked them to look at an area rug that I have and they wouldn?t guarantee their work on it because it is a bound rug. They had some concern that the binding would buckle or something like that, so I did not use them for that job.

I called Guarantee Carpet cleaners because I had used them before and was quite satisfied wth them. This time I had a stain on the carpet that I thought would not come out. I was ready to rip up the carpet and put down new flooring. I called Guarantee and they quoted me $135 for a certain square footage plus $10 extra for the rug treatment. I agreed and set up an appointment. They came on time and assessed the situation. The rug did need the extra treatment. I was skeptical as to whether the stain would come out. The man who came agreed that it might be so bad that he might not be able to get out the entire stain, but could sanitize it well. He said it would take 20 minutes. Both the workers and I were amazed that the stain came completely out. They were gone in 20 minutes!

We were very pleased.

MATT AND HIS ASSOCIATE ADVISED OF THE PERILS OF ATTEMPTING TO CLEAN THIS TYPE OF MATERIAL. THEY PROCEEDED CAUTIOUSLY. THEY REMOVED MOST BUT NOT ALL OF THE STAIN. DRAMATICALLY LIGHTENED BUT DID NOT COME COMPLETELY OUT. THEY MARVELED AT THE CONDITION OF THE SOFA AND TRULY TRIED TO RETAIN ITS BEAUTY AND INTEGRITY.I IDENTIFIED THIS COMPANY IN THE YELLOW PAGES. ANGIE'S LIST IS INCONSISTENT WHEN CLIENTS ARE ASKED TO RATE A FACILITY. REFERRAL OR IDENTIFICATION NOT REQUESTED ON THIS OCCASION. I ALWAYS SEEM TO RETRIEVE A 'SHORT' VERSION OF THE EVALUATION PROCESS.

The company met all of our expectations except for the actual cleaning. The technician used a bucket of soap, a brush, and a vacuum. Something we could have done. We expected a steam cleaning or a proprietary system of cleaning. Afterwards, the couch was soaked and still dirty. A problem spot we pointed out was still visable.

Guarantee Carpet arrived early, the tech introduced himself, explained the cost structure, measured the carpets and got right to work. The tech did an excellent job with no fuss. The carpets look like new.

ALL THE STAINS WERE REMOVED. ONLY TOOK THEM ABOUT 2 HOURS TO CLEAN ALL MY CARPETS. THE BIG PLUS WAS HE DIDN'T LEAVE MY CARPETS SOAKING WET. WE HAD A WINE STAIN ON MY LIVING ROOM CARPET WHICH HE WAS ABLE TO REMOVE.