Gaithersburg Plumbing Inc

This company installed my water heater improperly 4 years ago and refused to even bother to call manufacturer on my behalf when entire thing burst and rusted half of my and my neighbours unit! Heater tray was placed on top of a mail causing it to rust and plumbing was not connected correctly causing it to leave, at the end I am left with $10K bill to fix and Gaithersburg Plumbing stated it was “secondary cause”. I had two independent evaluations state it was 100% installers fault. Plan to sue.

I did not let them do the work. Their quote was $1300 more than what reliance plumbing gave.

The service was done properly but I was charged an exorbitant price for the service which could be usually done at 1/4th the price by other plumbers. My only mistake was I did not research the cost of the part and wait for the quote from other plumbers to actually check the fair price and not fall prey to this company. By the way, they have a 175$ service fee which they would still charge you even if you deny their service after receiving the absurd charges. So please beware of this company and try and use other plumbing companies who are honest and charge a fair price for the services provided. Never going to use this company again and would certainly not recommend to anyone who needs plumbing services.

The service tech spent about 30 minutes draining inches from the top of tank in order to clear the valve. The tiny valve (valued at between $20 and $40 online) took a few minutes to install. The charge was $459.00. I did not receive a senior discount, as advertised. For the amount of time spent on the project, I'd say the cost was excessive. They did respond to my emergency call at 3:30 a.m., with advice, and sent the plumber out at 9:00 a.m., but I will find another plumber for service in the future. I hope the repair holds for several years!!

When I called to request the service, I asked what the cost would be. I was told that the technician would quote me a flat rate out of which the $49.95 consult rate would be deducted. I asked the cost of labor per hour. The woman who answered the phone wouldn't tell me. I told her I bought my own faucet, and she suggested I might want to use a faucet supplied by the plumber because his would be under warranty. I stupidly assumed I would pay for a faucet at cost. The plumber arrived on time, and he quoted me $347 to take out a faucet and put a new one in. When I complained, he said the price included adding the plug to replace the soap dispenser (I replied that I could do that myself if my arms were long enough to hold the soap dispenser still while I unscrewed the bottle underneath). I asked the price if he used his own faucet. If I'd been sitting on a chair, I would have fallen off it: Over $500. My faucet cost $119 at Lowe's; his was more than $150!!! I know plumbers notoriously cost a lot of money, but come on. Give your customers a break. $347 to replace a faucet and screw plug into the kitchen counter--over $500 if I use their faucet? I'll hire a handy man and take my chances or get a book and learn how to do it myself. If I owned a plumbing company, I would have certain basic functions (like replacing a faucet) for which I would charge smaller fees. Never again. Next time I'll call a plumber who will be straight with me over the phone so I don't waste my time and $49.95 to receive nothing at all. What a rip off.

Promptly diagnosed and remedied. Technician was very professional and capable. We are thrilled to have this problem fixed!

What does anyone look for in a plumber? Friendly service from a professional who shows up on time, respects your family and home, and knows what s/he is doing. John is an A+ because he delivered on all categories. Thank you, John!

It was great. They came when they said they would and gave an exact price that they honored. We were very pleased.

Excellent. Trouble free. Exceeded expectations

very well, got here in a timely fashion and stopped the leak

The guy who did or supposed to do was so bad. He ordered the wrong size tank and then comes and tells we have to replace dishwasher to fit the wrong size tank. After 30 min he says he cannot do the job. He didn't even bother to reconnect any of the things he disconnected. Bad service. Never again

I can't speak to the price, and of the comparisons I was able to make they came in lower than the others willing to do this work which involved busting into my sidewalk (this was necessary to get to the valve - why the valve was placed in the sidewalk stymies me - there's lawn to the left and right but the builder puts the valve in the sidewalk - duh),digging into my lawn (minimal digging), pulling out the old pipe and replacing with new. Not too many did this sort of work and in all honesty the guy from WSSC I talked to recommended Gaithersburg. The work they did on the whole was good. They were on time, got the job done when they said they would, I cant' complain about their overall professionalism when it comes to the actual work. Here's my beef: The sidewalk they broke up consisted of four chunks of cement, two in at about 15 lbs, one at about 40 lbs, and one close 100 lbs. When they finished the work I was told that they would put the cement back in so that the sidewalk could be used. I didn't really think anything about this, I knew I was going to have to hire someone to replace the cement that was taken out and I had no consideration of the cement that was going to have to be disposed of, I assumed the people I hired to re-do the cement would take care of this. I bring in a person to take care of replacing the cement and the first question they asked me was what do I want to do with the old cement, and why was it put back into the sidewalk the way it was? They made it clear that it was not part of the job for them to take away the old cement. I called Gaithersburg immediately and was told they don't take care of the cement. They break it up for you but they don't haul it away. Ok, great, but you'd think that they would tell you that when they do the job, something along the lines of "Hey, you need to figure out how to take care of the cement we broke up for you because we don't haul that stuff away", instead of "We'll put it back for you and do you a favor so your neighbors can use the sidewalk" - uh huh, in retrospect my neighbors would have been better off with a piece of plywood there given that this would tell them that something was wrong with the sidewalk vice installing the old broken up cement there, in turn creating a potential trip hazard but otherwise creating a cover for their not hauling the cement away. Bottom line: No one on site told me I had to take care of the cement, the contract I have with the company for the job doesn't address the cement, I had to find out that it was up to me to haul the stuff away on my time and dime, something I wouldn't have necessarily liked hearing at the start of this but would have at least begun to deal with when the work was being done instead of weeks later when I realized that I was left with the cement.

I got four estimates for replacing my sewer line (old house, terracotta line, tree roots, you know the drill) and I was open to bids that either dug a trench or used pipe bursting. I was quite amazed at the difference in prices! And in how much thought they put into it. One general guideline I feel comfortable with is - if you have seen or heard an advertisement (TV. radio, etc) for the company quoting you, the cost will be 50-80% higher. This company was recommended to me by two plumbers who don't do this work. Jerry from Gaithersburg plumbing came and did my quote. He took the most time of the four of them and with a careful evaluation determined that trying to replace the sewer by digging a trench would create huge problems with the foundation of my front porch. So he recommended pipe bursting and gave me a very good price for it. It wasn't the lowest price altogether, but that came from a company that was digging a trench, and had not identified the porch foundation issue. It took a little work to get a date, but then everything went smoothly from there. They arrived on time, got the work done in one day, and we were only without water/sewer for about 6-8 hours. The inspector came two days after, and then they closed up the job. I was nervous about the part where they cut a huge hole in my cement slab and patch it up, but that went great, no problem at all - the cement patch looks great! The yard where they had to dig a hole (smaller than the trench would have been) was left with a mound of clay and straw over it. It looks pretty bad but I'm not sure what the alternative would be. Grass seed doesn't grow too well in July... I would absolutely hire them again for this or another job. I wish I'd done this work last year :) and saved myself the trauma of repeated sewer backups.

We had put it together and he billed us for putting it together. Then he installed the water lines and it looked like it was done by a child. It was very sloppy

I think you have Gaithersburg Plumbing on your Angie's List and in December which wasn't the greatest time of the year our water main broke from our house out to the street and they came and replaced it and I tell you that was a good job. If you want to do a review on them I will be happy to do that. The cost of service was $2500 but JH Peterson on there he gave me a price for that also and it was really high it was like $3200 so these guys were really good. They replaced the water main. The man who owns the company I guess he owns all the equipments. You have to have heavy equipments to do that. They dug up our driveway and pulled the pipe through from our house up to the main water source and they did it really fast and now in our basement it was leaking and they came right back and they fixed it and it doesn't leak now at all. They are really excellent. Their price was unbelievable. I don't know about any other plumbing they do like inside the house but I do know that they really know how to replace water lines. They did the things they could when it was really cold and water is everywhere in my driveway and WSSC, the water company said we have got to fix this in two weeks. Their water was running along the place. They came very soon. I will use them I say outside I could make a judgment on that but I don't know about inside like doing plumbing things inside I cannot say that just the outside. I definitely use them and I am telling the truth.

Everyone knows the worst feeling in the world is having a professional quote a job at one price proclaiming everything is included down to taxes, permits, parts and labor…and then extra charges start to trickle in during the install. Lure them in with one price and then ding them when your old water heater is already out in the truck and you’re staring at real problems if they don’t proceed. I read the reviews in Angie’s list about Gaithersburg Plumbing and overall was an A throughout the list of categories with only price being dinged with a B. I accepted that rating as often in my experience you get what you pay for. I purchased my own water heater, which saves you money by not incurring the mark up from a plumber, but also opens the door to the nickel and dime approach as basically they’re not responsible for anything inside that box your water heater came in from the store. My problem started with the estimator. Great guy – good at his job – cares about the customer – just made an oversight that ended up getting a little messy. As I mentioned before I purchased my own water heater. The estimator should have done his due diligence to check that the interface between that water heater and their replacement task was solid. No check was done and during install the technician discovered that no dielectric water heater nipples came with the water heater. I’m not sure if WSSC mandates this or if it’s just good practice (which simple google research indicates it is). Despite the Gaithersburg Plumbing jingle you get while on hold stating that they stock their trucks with parts unlike other plumbers…my poor tech had to hit home depot. He indicated to me that the parts would be ballpark $50. I found that steep being that it was an oversight of the estimator…and so I decided to look up the cost of the parts on homedepot.com. Come to find out they’re at most $10. So, I’m being up-charged $40 for gas and labor for the tech to go buy the parts. I called Gaithersburg Plumbing to discuss this and as many other reviews here have indicated – the response was chilly. The lady in the front office tried to sweep me under the rug with the usual verbiage they spit out at people who dare to ask why they’re being nickel and dimed. First they told me that’s what the parts cost. I countered with my online research. They she tried to throw her field tech under the bus by saying that he told her the parts cost that much. I told her he told me the parts were roughly $10. Then she came back with the fuel surcharge. I then asked her why the estimator missed it in the first place. Back and forth like this for 15 minutes after I even said I’d kick in $10 for the parts. After being on hold yet again as this girl consulted with whoever was making the decisions for Gaithersburg Plumbing this day she came back with a very icy offering that stated I could pay the cost of the parts, which now was $12 and change, plus a $10 surcharge for gas and have the thing installed or that her tech would reinstall my 22 year old water heater and leave. I asked her if the $10 dollars was really worth a trashing on Angie’s List and she said that was her final offer. So, to Gaithersburg Plumbing management/ownership…I hope your $10 was worth it. P.S…nothing but respect for both the estimator and especially the tech (who had to deal with the bad karma generated by Gaithersburg Plumbing management) who ended up suffering an 8+ hour install which was estimated at 1.5 hrs.

There are an A++. They are very respectful, competent and willing to explain what's going on without using plumbing jargon.

They came when they said they would and completed the job in one day as they projected. The work was performed very professionally with minimum disruption to the landscaping and neighbors (I and two neighbors share a common driveway). They helped me connect up to a neighbors water by connecting external hose spigot to spigot so that I continued to have water all through the operation. The new line was in and turned on by 5 PM on the day of replacement. All the holes they needed to dig were filled back in by the end of the day with the exception of one in the side of the driveway (left open so that WSSC inspection could occur- which they had already prescheduled for the next day). The inspection went off without a hitch and they were back out within hours of when I called to say that the inspector had approved to fill in the last hole. They even re-seeded and put down straw on the other holes that they had to dig in lawn areas of one of my neighbors and myself. I was very happy the with the way the entire job went and would not hesitate to use them again.

They were wonderful. We had a disaster and the disaster was avoided. They responded quickly and they were put in a bad situation because the work ended out way worst than what they anticipated. But they stuck on their original quote and came out on a Saturday even to finish the work. They made a work around said that we could have plumbing while they were doing the work because we had out of town company. They were really fantastic. They were very careful about removing the dirt from the places that needed to be removed and the lawn didn't get torn out or anything.

My experience overall went excellently. The staff was very professional and highly knowledgeable in their field. The pricing is reasonable. They are very flexible with scheduling. I was pleased with the outcome of the service and I would recommend this company to others.

There was a slow leak coming into the basement. I called them and they came out immediately. Told me exactly what to do in terms of contacting WSSC. They came back to do the work. They were on time, and completed the job the next day after WSSC did the inspection. They needed to dig the hole deeper and had the large equipment needed. Another plumber actually recommended them because he was unable to do a big job.

They are prompt and courteous. I have a home warranty with them. They are very professional

The service was ok. The plumber who came thought we didn't need to change the venting and he didn't do it. Maybe getting us to save money but after the home was inspected we needed it done. So, they had to come back out to get it performed.

This company was sent to us through a Home insurance plan we have. At first they said that they could not have anyone there until the following Monday. (This happened the Thursday before Good Friday) After my wife insisted that we need someone sooner she was told that they could do an emergency call that we would have to pay for. After my wife called the insurance company we got a call back that they had a cancellation. On top of the water heater there were numerous items that were added that I was told needed to be done to bring us up to code. All of these add on's came to about $770.00. One of the items that I had an issue with was replacing our 3 inch vent pipe to a 4 inch. This alone was almost $400.00. I decided to do a little research including speaking with other plumbers in the area as well as Washington Gas and an inspector with the Washington Suburban Sanitary Commission. No one told me I needed a 4 inch pipe. When I approached Gaithersburg Plumbing I was cut off in mid sentence and told that I was not up to code. I was also told that they would not install the tank with a three inch Pipe unless told to do so by the insurance company. At that point I hung up and contacted the insurance company. I told them of my situation and they agreed to send a different plumber. My water heater was installed the following Monday and I still have the 3 inch pipe. I was also charged $50.00 to haul the old one away, Gaithersburg wanted to charge me a $100.00. My wife claims that the young Man who came to the door was polite and professional, he was not sure about the pipe and had to call it in, and the woman I was speaking with was also polite and professional. I felt that I was being taken advantage of.

Scheduled an appt. from between 12PM and 4PM on Friday Feb. 15, 2013. The appointment was made two days earlier via our home warranty company. I will state that I used to like Gaithersburg Plumbing and had used them successfully in the past. Charlie the plumber has performed excellent service for me in the past. My opinion of Gaithersburg Plumbing changed today. I missed work waiting for the plumber from 12PM until the plumbers arrival at approximately 3:50PM. The plumber came into my house, examined my problem with the kitchen sink drainage line, told me that the warranty company will most likely not cover this repair and then went out to his truck to call his office and the home warranty company. 20 minutes later, the plumber comes back into my house and tells me that since the warranty company will not cover the repair, he will only be able to fix the leaking pipe for the after hours rate of $280/hr and not the normal hourly rate of $120 since it was now after 4PM. Just to remind you, this appointment was scheduled as a regular business hour appointment and was confirmed 2 days prior on Wednesday. I kept up my end of the bargain by being available between 12PM and 4PM. The fact that the technican did not arrive at my house until 3:50PM did not seem to matter to the plumber, the plumbing manager that I spoke to at 4:20PM or the owner Ron of Gaithersburg Plumbing. The plumbing manager spoke to the owner after I pleaded my case via phone call to the main office and stated that the company owner was standing firm on the rate of $280/hr. as quoted since it was now after 4PM. The actions today of the Gaithersburg Plumbing company as a whole show a company now void of business ethics. To leave a previous good customer with a major plumbing problem at the beginning of a long weekend is outrageous. Tread very carefully with this company.