Gaithersburg Glass Company

I would use them again. They just fixed a couple of screens.

I spoke with Chris and I must say that he was great. He wasnt able to add replaceable window grids but he took the time to explain to me what I could do as a substitute. In addition he talked me off of the ledge when I was willing to purchase all new windows just to comply with my HOA. He even went as far as to offer to work with the distributor of my original windows to order new window sashes if my contractor was unable to do so. I will recommend this company to friends and I will definitely be working with them in the future if I ever need their services. Thank you so very much!!

One of the panes on our door is shattered so I called Gaithersburg Glass on 10/17/14 to schedule a repair. I was asked to provide the standard information (i.e name, address, phone number and size of glass). The receptionist told me the earliest they could come out was 10/23/14, and they would call to let me know what time they would arrive. I decided to give them a call first to find out what time they expected to arrive so I could plan my day accordingly. The receptionist had no record of my scheduled appointment AND no record that I even called in the first place. Their solution was to schedule another appointment for the following Wednesday. So I'm just supposed to assume that they'll get it right this time while my basement door's remains an eyesore?? I don't think so! The receptionist's tone seemed pretty cavalier, as if my business wasn't appreciated. I'll happily take it elsewhere.

They have been good. Just did a good job. The price was good at that time just generally they are pretty good.

It went well. At first the glass would not fit and they tried to get the glass in but I noticed the cabinet didn't to be fixed better to be able to fit the glass in. I fixed the cabinet at home and the glass slid in. They are professional and reasonably priced. I have used them in the past many year ago and was happy with them also(owners where different at that time).

I noticed that one window pane in my storm window had developed a serious crack. I took it out and brought it to Gaithersburg Glass. They gave me an estimate of $65 and said it would take one week. They called when they said they would and I picked up a new window pane. Very pelased with the service and quality of work.

Great job - highly recommend this company.

I was pleased with them. They came out and measured and gave me good advice and then they came and did the work after they ordered the glass. So far, I haven't had any problems with the glass so I have not had to call them back or anything. I've only had it for about a month. Their pricing, well put it this way, they were in the ballpark but I had gotten an estimate from someone else that was a little more reasonable and they matched it.

This is a terrific company with years of experience in designing and installing many types of glass. Specialists with many years of experience are provided with specific unique skills: Measuring, Designing, Installation, Quality Control/supervision. Each group that came to our home was professional, very knowledgeable and cleaned up after themselves constantly. Frameless shower doors are intrinsic to many updated bathrooms today,. The owners provided EXCELLENT design advice (including suggested hardware and glass coatings) and the results are really terrific. My bathroom is not only beautiful, but all the glass has been very securely installed. All estimates are provided in writing after they come out and make precise measurements. This is a business that respects their customers, is realistic in their pricing and is highly competent,. USE THEM!!!!

These guys are great! I asked for a certificate of insurance, and they easily gave it to me. I wanted them to come a month and a half after the window came in, and they said that it was not a problem. They were on time. They were very nice to deal with. The window is beautiful. I had a terrible time with another vendor. I had to fight with them to get a certificate of insurance. The other vendor installed a window that had several scratches on it. The panes were not right. There was caulk all over the window, and the window did not match the other windows. They scratched the inside of my window. I was so upset that I told them not to come again, and I was going to cancel the window. I had to pay a $60 dollar restocking fee to cancel the window. Compared to this vendor, Gaithersburg Glass Company was a dream!

Overall, I was pleased with the final product and work done by Gaithersburg Glass. They gave me a number of options and when I told them what I wanted to spend (About $2K) they provided a viable option that met my needs. There were a few delays from the initial plan to when the work was completed, but not due to their fault. Apparently the glass/hardware provider they used was in NJ and affected by hurricane Sandy - so the final install was about 10 days later than planned. However, the work looks great and I am happy with the result. I would definitely not hesitate to use them again!

The experience went great. The workers were on time for both the review and the work. They also were very professional.

They were very nice. We have used them before. They come when they are supposed to come and they do a good job. If they have to correct anything, they have corrected it within 48 hours.

Company failed to arrived for scheduled appointment. When I called, scheduler apologized and said he would call back to reschedule. I called two more times but received no follow-up.

The people from Gaithersburg Glass Company were great. They came right out when I called and I liked them. They were prompt and courteous. They have worked before on other glass jobs. I hired another company for this job who I had used earlier.

We had a difficult time receiving an estimate from Gaithersburg Glass. We had to call repeatedly to receive the estimate. That should have been a warning sign. Their price was lower than competitors', and they had a good rating on Angie's, so we persisted. We then had to call repeatedly to schedule a time to come over and take measurements. The gentleman with whom we worked did not show up at the agreed-upon time. He did this more than once. We persisted because of the price. We were told it would take three weeks from the date of estimate to get the glass. At five weeks, we started calling. I don't think they ever put the order in! At this point, I started working with the company owner, who was very accommodating and punctual in returning calls. My experience with him raises my grade for GGlass from an F to a generous C. If I could give a C- or D+, I would. The final shower stall installation rates a B. There were small aspects of the installation -- things I probably won't even notice in a few years -- that I think could have been done better. However, we believe that fixing them would necessitate a re-do of the entire installation and that the problems are small enough that it is not worth the hassle. The professionals who did the installation were courteous and prompt.

they were nice in the store. my wife had scheduled to have them come out to get the window out of the frame but I was able to do that about three days before they were to come to my house. I showed up on a saturday and gave them the window and told them to cancel the people coming out to my house. The person still came out. It didn't seem like they communicated real well. No matter for me. They told me the window would be about a week but it took three weeks and they never really called me to tell me what was going on. I mean I had a open window in my house with tape and plastic so I wanted the window back. Anyway we called them and they told us it would be ready and they would call. They eventually called and I picked up the window. They did a nice job with the window as far as i can tell. I would probably use them again but it would have been nice to have been kept up to date with what was going on. I expected more from somebody rated highly on angies list.

They came to give me the estimate. They did detailed measurements and marked the wall up so that if I decided against it, I'd have to repaint. It took several tries to get them to give me the actual estimate. There was some issue with delivery but in the end, the product was nice.

I have only used them once. They were very fast and timely. They fixed the problem in a day. They consulted me regarding a couple of things that I had them do. I will use them again in the future.

Good responses and estimates from operator

They were punctual. It was super from start to finish. They said when they would come and they came. The door has worked fine ever since. They made sure it slid correctly when they replaced it. Everything was great. They even cleaned the glass when they were done.

Got an email estimate for the job for which I'd specified tempered glass. When I brought the insert in for repair, the price quoted went way up-- apparently, the person making the estimate didn't allow for the extra expense of tempered glass. A day or so later, G'burg Glass called to say that tempered glass was too thick to be used in the frame of the insert. They suggested regular glass. I agreed and the price came down to the original estimate. The job was finished in a timely manner and the insert is now installed. I'm happy with the result and will be using them to repair some other cracked windows and to replace screens.

Both my wife and I were pleased with their service

My home was broken into and a sliding glass door was used as the entry point. My insurance agent made several recommendations, and Gaithersburg Glass was one of them. I called them at 9:00am, explained my situation, and was asked to make measurements of the broken glass door. Fortunately, my door was a standard size and they had a replacement piece of glass in stock. At 11:30am, Bernie Kalt (sp?) arrived and got to work replacing the glass. He worked efficiently and by noon, a mere three hours after the initial phone call, the job was complete. To have the work done so fast was a bright spot in an otherwise unpleasant experience.

They were able to adjust the door for $150 less than the company that installed the door.