Description of Work: They came out and did some measurements and we never went back and selected the tile for the job to be done.
Rating Category
Rating out of 5
Yes, I recommend this pro
Barbara N.
09/2014
3.0
ceramic tile
+ -1 more
unknown
Description of Work: Was not able to connect
Rating Category
Rating out of 5
Leslie C.
09/2013
5.0
ceramic tile, hardwood floor
+ 0 more
There were some bumps along the way. I am very detail oriented and notice everything that isn't perfect. Our first choice didn't work out, and Ray said he would make it right. He did, and even went out of his way to finish on a tight deadline when we had a family crisis. His recommendations were good, the people who did the work were friendly and worked hard.
Description of Work: Installed hardwood floors and ceramic tile
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24,000
Scott L.
05/2013
4.0
carpet installation
+ -1 more
It all started out well. Arrived on time to measure and give estimate. But the carpet was a special order and we were promised delivery by Thanksgiving. Thanksgiving came and went. Christmas came and went. Still no carpet. I know special orders can be tricky and delays may not be the fault of the store. But I feel that this store did not always respond to my calls in a timely manner. I had to call them numerous times when they were supposed to call me. They were always nice, I just don't feel that they did all they could to make this a more positive experience. The installation was excellent. No complaints at all there. And the carpet quality is excellent as well. But for the money Ispent, I just thought they could have done a little better.
Description of Work: new carpet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
$2,500
Charles W.
03/2013
5.0
ceramic tile
+ -1 more
There were a few minor glitches in the scheduling of the work but I am not going to dwell on those because in the end Ray at Floor Rio Abbey Carpets made it all right. Benito, the installer, arrived promptly at 9:30 on a Saturday and he immediately put down drop cloths in the work area. I was impressed by how meticulous Benito was in the laying of the floor. It was obvious he took pride in his work and I thought that he was putting the same care in the laying of my tile as if he were putting down a new floor in the foyer of his home. Benito cleaned up the work area well and I am very happy with the end product. I should note that the Big Deal special included installation only. With Ray's assistance I had picked out porcelain tile at Floor Rio Abbey Carpets but I was able to find it somewhat cheaper at a vendor I had previously done business with. The tile coordinates well with my existing wall colors and woodwork.
Description of Work: Linoleum floor in foyer replaced with porcelain tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
EUGENE J.
12/2012
4.0
ceramic tile
+ -1 more
Overall, we are pleased, the flooring looks better than we expected. The only negative was that they were a no-show for the initial appointment.
Description of Work: The kitchen tile flooring was removed and replaced with ceramic tile. It took one and a half days to complete the work. They did an excellent job, and the clean-up task was good.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$1,600
SHERRY T.
04/2011
5.0
carpet installation, ceramic tile, hardwood floor
+ 1 more
I have used their service in the past. They are punctual. They give good service and I never had any problems with them. The quality of the work is good. They have done hardwood refinishing and tiling for me in the past. They are reliable and the price is competitive. I would use their service in the future too.
Description of Work: I used Rio Carpet service for an estimate for carpet installation. I last used their service in December.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Jacob H.
02/2011
3.0
carpet installation
+ -1 more
In store experience and pricing was great! I had a little bit of trouble with the installation. I ended up taking runners they had bound to be re-bound.
Description of Work: We bought some carpeting and had them install the carpeting.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Ann C.
08/2010
3.0
carpet installation, ceramic tile
+ 0 more
There were several installation errors that had to be corrected which was inconvenient.
Description of Work: They installed carpet and tile.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$9,000
Robert D.
07/2010
4.0
ceramic tile
+ -1 more
Everything went fine with them, the price was just a bit high. I decided to do some other caulking work to possibly avoid doing the tile work before I signed on with them. If I do still have a need for the tile, I will probably use them.
Description of Work: I got en estimate from them for some tile work.
Rating Category
Rating out of 5
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
Leni M.
04/2010
3.0
carpet installation
+ -1 more
Their price was a little more expensive than we would have liked.
Description of Work: We got an estimate about putting in some carpet in the basement.
Rating Category
Rating out of 5
value
3.0
professionalism
3.0
responsiveness
3.0
WANDA M.
10/2009
5.0
ceramic tile
+ -1 more
They were very good. They were very good about doing high quality work. They finished all of the work on time. They came in exactly on the estimate. There was an issue with the removing refrigerator, however they came right back out and repaired the problems in a timely manner. I have been very pleased with their service.
Description of Work: Rio Carpet came out to replace the linoleum flooring with ceramic tile and the Formica countertops with granite.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,800
Martha M.
03/2009
5.0
hardwood floor
+ -1 more
Job was finished in one day by an single employee. He was prompt, did good work, and cleaned up afterward. We are satisfied with the work.
Description of Work: Installed hardwood flooring in third floor hallway and steps. Put polyurethane on three levels of stairs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Martha M.
10/2007
5.0
carpet installation, ceramic tile, hardwood floor
+ 1 more
You should definitely consider this company as one of your bidders for the work. Good prices, excellent service.
Description of Work: They did flooring for us, hardwood and ceramic tile. Kitchen and powder room and a larger room in the basement was done in hardwood as well as some bedrooms, They refinished the stairs, they also did carpet in some bedrooms.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
AMOS H.
12/2006
5.0
flooring contractor, hardwood floor
+ 0 more
This company does good work. The sales person was professional, did a good quote on materials and time, and followed up with us. The install had to be rescheduled several times due to other workmen not finished. Installation was excellent. The lead person was friendly, efficient, and professional. The other two individuals were also excellent. They did a very good job.
Description of Work: They installed engineered hardwood flooring in the living room, dining area, and office.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
AMOS H.
12/2006
5.0
carpet installation
+ -1 more
The sales person was excellent. He came to the house to take measurements, we established an install date, and the installers were on time and did an excellent job. The factory apparently shorted the order, but Floor Rio got on the phone and ordered an additional carpet on an expedited basis and returned when it arrived to install it.
Description of Work: I actually called Abbey Carpet of Gaithersburg/Floor Rio. They installed new carpet in two rooms, a hall, and stairs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
JENNIFER M.
05/2005
5.0
ceramic tile
+ -1 more
OVERALL I WAS SATISFIED WITH THE SERVICE I RECEIVED. THEY ARRIVED ON TIME FOR THE MEASURING, AND INSTALLATION. THEY MAINTAINED CONTACT WITH ME THROUGHOUT THE PROCESS. THEIR INSTALLERS WERE VERY FRIENDLY, AND KNOWLEDGEABLE. THEY WORKED HARD, AND MADE SURE TO KEEP NOT ONLY THE AREA THEY WERE WORKING IN, BUT ALL AREAS THEY HAD TO BE IN, CLEAN AND NEAT.
Description of Work: BOUGHT TILE FROM THIS STORE. THEY CAME, MEASURED, AND HELP DESIGN. THEY PROVIDED 3 PEOPLE FOR 4 DAYS TO INSTALL THE TILE IN A BATHROOM.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Ceramic Tile,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Kitchen and Bath Remodeling
FAQ
Floor Rio Abbey Carpets is currently rated 4.4 overall out of 5.
Yes, Floor Rio Abbey Carpets offers free project estimates.
No, Floor Rio Abbey Carpets does not offer eco-friendly accreditations.
No, Floor Rio Abbey Carpets does not offer a senior discount.
Yes, Floor Rio Abbey Carpets offers emergency services.
Yes, Floor Rio Abbey Carpets offers warranties.
Floor Rio Abbey Carpets offers the following services: Flooring carpet, hardwood, laminate, vinyl, ceramic & porcelain tiles, marble, rugs & countertops.