DMV Kitchen & Bath Inc

The whole process was very smooth.  Oscar came and took measurements and provide an online design and estimate. I had gotten other estimates and DMV quote was very reasonable and within our budget.  We worked with Oscar to select the materials.  We selected the tiles and backsplash from their shop and went to a different warehouse for the granite countertops.  The work started and ended as planned. Different crews were in and out each day depending on the type of job that had to be done.  Javier the project manager was very accommodating and if they found something that needed to be fixed, they would do it right away.
We are very pleased with our kitchen and have asked DMV to provide a quote for our next project - the master bathroom.

Because of low water pressure in upstairs bath ,they were able to replace old cast iron pipes  in a
1939 house with PVC and copper pipes which resulted in wonderful water flow in the bathrooms.
Workmen were courteous and prompt and cleaned up everyday. I am very happy to enjoy my new kitchen.
Javier and Ibrahim were wonderful in seeing the project trough.

---

It is very important to mention that this was our first renovation completed in our home and that I was very nervous starting one. A month prior to the renovation, I asked friends and family to tell me about their experiences with home renovation, especially their kitchen and most of them said that it was a nightmare. Because of that and because I was seven months pregnant, I was reluctant in starting any project. Since I hated my kitchen so much and I was debating whether to sell, we decided to go ahead and do a renovation. We had a total of four contractors who came and gave us a free estimate. Some contractors? bids were very low which seemed too good to be true and some were ridiculously high, but DMV was right in the middle which made us feel a lot more comfortable. DMV also gave us a very realistic timetable and showed us many examples that inspired our confidence in them.
 
DMV did an excellent job of explaining everything and going through the estimation process. They used a design program to show us a 3-dimensional proposal which was tailored to our thoughts and design ideas. On April 1, 2013, just about a month away from my due date, they started the project.  Javier, who was our project manager, is one of the nicest, honest, and most understanding people that I have encountered. Javier is all about making his customers happy and comfortable with project decisions. All issues we had, truly concerned Javier and he went above and beyond our expectations to handle everything to our satisfaction. Javier has an excellent eye for details and had his workers fix things that we didn?t even notice until they were pointed out.  Javier assigned a two-man team to our project and they came every day at 8:30 AM unless we were told otherwise. We became very comfortable knowing that the same team came daily and had no issues leaving them in the house alone. The main workers who handled our project were always punctual, clean, friendly, and polite. There were some instances where there were differences in the scope of work that we discussed with Javier that the workers were not aware of. We just called Javier and he handled any misunderstanding and the work proceeded to our satisfaction. The jobs, electrical and hard wood flooring, that were subbed out were mostly handled well. There were some issues of work needing to be redone, but Javier handled the arrangements and was always responsive to ours calls.  The work was promised and completed on a very strict timeline. Javier and his team were able to have the project completed before my delivery as promised! We never felt that any corners were cut or the work was anything less than excellent. We are extremely satisfied with the final results and quality of work done by DMV Kitchen and Bath. We give DMV Kitchen and Bath our highest recommendation. We plan on using them for our next major project and we have already recommended them to our neighbors.  In summary, to all people contemplating a renovation, do not be afraid of the horror stories you commonly hear. Yes, the renovation process is not an easy one; however, finding a contractor who actually listens to what the homeowner wants and puts you at ease despite the stress of the renovation is possible.

From start to finish the experience was fantastic.  I worked with Javier from DMV.  Great eye for details and making the finished product look perfect from start to finish.  Always available via phone, text or email.  A gentleman by the name of Minor stayed on the project from the very beginning.  Every day Monday through Saturday Minor showed up at exactly 9:00AM and started to work.  ALWAYS on time.... The crew was very careful and alert to the dust and dirtiness of construction and did their very best to mitigate it.
The project included demo of approximately 250 sq/ft of old bathroom and a joining bedroom.  New walls constructed, corner Jacuzzi tub, glass shower, sink, granite, tile , extra closet spaces ect...
Additionally, I have two small boys that like to get into things.  The crew was always alert and carefully to help ensure my two little guys didn't get into something or hurt.  Bottom line I wouldn't change a thing and was completely satisfied with the execution of this project.  This is a class act organization and the end product is Great!

DMV Kitchen and Bath did a fantastic job on our bath remodel. I had gutted it, and they came in and immediately saw what we wanted to do with the space. They were the only contractor (out of eight) that was responsive during the bidding process. That continued once we had signed a contract with them, including during evenings and weekends. Oscar was fantastic to work with, and the crews were always courteous and exceptionally clean. There was one hiccup, when the shower enclosure company they used sent the wrong glass, but they knocked some money off of the final price to make up for the delay.
The quality of work is fantastic. They moved a toilet flange that was imbedded in the concrete foundation, built a solid half-wall for the shower, laid beautiful tile, and were great with the finish carpentry. It's been a couple of months since they completed their work, and we couldn't be happier.

Our 37 year old, small bathroom needed a makeover.  The tub was in great shape, and we had recently purchased a new commode, but everything else - flooring, tile, fixtures,lighting, vanity, counter top and cabinets - required replacement.  Javier came to our rescue, and helped us to choose the appropriate items to complement our house and our taste.  Thanks to Darwin, Edgar, Carlos and Felix, this job was completed in a timely manner.  Little touch-ups were performed on the spot.  Even though the bathroom is small, we still took way too long in selecting a paint color, and Javier even said that if we didn't like our choice, he would return and re-paint.  We appreciated Javier's kind and calm demeanor - never pushy, always available - and the high level of skills that the other men brought to this job.

We first called DMV for an estimate for remodeling our kitchen in our DC condo that we had just purchased in late June.  The condo is more than 100 years old, with a lot of character but had been completely neglected by its previous owner for many years.  The condo was a true fixer upper.   The kitchen had to be gutted out and be started new.  A huge plaster wall had to be removed. Gas lines had to be rerouted,  Water line for refrigrator had to move and plumbing for the sink had to be rearranged.  All new cabinets be installed. And new electrical wiring with new outlets. be installed.  
We met Ibrahim, the  salesman for the initial meeting at the condo.  Our meeting went great.  He was right on time, extremely pleasant and very helpful.  He answered all our questions and gave us new ideas.  We really liked Ibrahim  from the very start.   He was so personable and we felt really comfortable with him.  Ibrahim followed up the meeting by sending us his 1st draft of the design in an email.  After several email exchanges with him we decided to finalize our contract with DMV.  But I had 2 requests, 1- was for DMV to start work immediately and 2-   was for Javier to be assigned as our project manager.    I had read all the reviews on DMV where people had made so many positive comments about Javier as PM .  This was going to be a big job so we wanted the best! 
The work started immediately and we met Javier on the first day at the job site.  He immediately gave us his personal phone number and asked us to contact him at any hour of the day or night if we had any questions or concerns.  I can't begin to tell you how helpful this proved to be later as we exchanged text with Javier day and night with our questions or changes as necessary.  Javier could not have been more responsive through out the whole project.  After the first week on the job, and once the plaster wall was removed, we ran into 2 gas pipes that went from floor to ceiling and provided gas to the condos above ours. To have the open floor plan we wanted, these gas lines had to be removed/rerouted.  Javier met with us to discuss our options and told us that we needed to not only obtain our neighbors permission to cut through their floor and walls but also we required a building permit for that.   After our neighbors met with Javier, he convinced them that he would do the work with minimal interruptions for them.  They really liked Javier and trusted him so they gave us their permission.  At the same time Javier submitted a plan to the city to get the work permit.  Although this caused some delay in our project but while we were waiting for the permit, Javier kept the crew going. New plumbing , water line, electrical wiring were installed.  The ceining in these old places is made out of cement so all the wirings were outside the walls.  We decided on a trey ceiling..  They built a beautiful dropped down ceiling where all our lights were to be installed.   We finally got the permit and Javier had the pipes removed.  The neighbors were extremely pleased with Javier and the work he had done.   They put new the tile floor down and started installing the new cabinets
At this point, I really wanted Javier to help do the remodeling work in the rest of the condo outside the kitchen.   The biggest job left was dealing with all the electrical wires that were outside the walls everywhere. Javier told me the only option is breaking up the plaster walls and placing the wires inside the walls.This was a huge task.  Plaster walls are so difficult to work with.  He took on the job and worked on getting the wires off of all the existing baseboards, opened the walls, and placed them inside.  He replaced all the baseboards and fixed all the walls.
In addition, Javier and his crew also closed up a wall in the bathroom and installed a new double vanity.  They also built a small closet in the bedroom.
This project could have been a nightmare if it wasn't for Javier.  He is the contractor you have always been looking for.  He provides your project with his personal attention, and is so focused on providing the best customer service.  Javier is extremely responsive to your concerns. He is willing to change things until you are happy with the outcome.  He is  professiona, very reliable and very likeable. He only has one objective in mind and that is  your complete satisfaction.  I could not have been more pleased of the entire outcome.  Our condo has now been completely renovated due to the great work of Javier and his crew.  I highly recommend them for any remodeling job  (big or small).

My venture began in September 2012 for estimates to remodel our kitchen. I called DMV for a free estimate. Oscar responded quickly and on time. I had just had a recent accident and he was kind enough to bring floor samples to the house that day. The estimate and the kitchen plans were completed in one week and emailed to me. This was much faster than the other companies that had come by.
 My husband and I were ready to begin the project over the summer beginning in August 2013. Oscar remembered us and honored the previous contract with minor adjustments. The kitchen project was completed in 4 weeks and went very smooth. The quality and craftsmanship was superb. If I had any concerns, DMV responded immediately without delay. I now have a beautiful kitchen with new cabinets, granite countertops, backsplash, appliances and tile floor. Amazing tile work ! The employees were neat and took extra care with the rest of the house while working in the kitchen.
One other note, we have a very old house and while the construction in the kitchen was underway, the upstairs bathroom starting leaking down into the new kitchen. DMV responded without delay.
My husband and I were very pleased and have started a bathroom renovation with DMV for October 2013.
Thanks so much DMV,
K.S.

It went well. Most importantly no change in price even with some additional work for corrections. They do stand by their price. I wIll use them again for our bathroom remodel. They were very prompt, on time, clean after each work and answered all questions promptly.

My sons were saying that my kitchen looks like it was stuck in the 80s, with butcher block countertops and old cabinets. I was debating whether to move to a newer house or to remodel the kitchen, powder room, and foyer. My friends remodeled their kitchen in a similarly aged home, and when I saw the work of DMV Kitchen & Bath, my mind was settled?that is exactly what I want to do.  I was lucky since my friends just completed their work. I really liked the look of their kitchen, and so I chose to use many of the same products and features they had installed.  I told DMV to just give me the exact cabinets, granite counters, floor tiles, and so on.   First, Oscar came to my house to check and design the kitchen.  He designed it exactly how I wanted, with my input truly reflected in the final look.  Unfortunately, the floor tiles were out of stock, and Oscar told it would take a month to get it. So I selected different tiles when I signed the contract. But when it was delivered, I did not like it at all.  So I called Oscar, and Javier came on the phone and he was very courteous and said he will bring me some other samples, and one of which I selected. DMV was really very good at accommodating the customer?s needs.  Also from a design perspective, they were very accommodating. After installation of the kitchen cabinets, the space above the cabinets had gap to the ceiling which we did not anticipate nor want. So they redesigned with additional pieces to the crown molding, and that really make the kitchen grander looking than I could have ever imagined.
All the workers did a great job, and they were respectful of my home.  They covered my dining room, living room, stairways, carpets, and furniture with plastic sheets to limit the amount of dust in the home for the duration of the project.  Every day they cleaned thoroughly. 
DMV did a great job.   I liked their workmanship from my friend?s house, and that is what made me to select DMV Kitchen & Bath. I am thinking of remodeling my Master Bathroom later this year, and I will certainly call DMV without any hesitation. I am so pleased with the quality of work that I have already given DMV's contact information to three of my friends who are planning on remodeling their homes.

We had DMV Kitchen to renovate our kitchen in its entirety: new cabinets, new tiled floor, installing all new appliances and new lighting fixtures all around, etc. and had been completely impressed and satisfied with the good quality of its work.  With this good experience, we decided to renovate the front powder room and the upstairs bathroom by redesigning both projects, meaning expanding and reconfiguring various features.
(1)    Powder Room: This project involved a detailed consultation on reconfiguring all parts of the powder room and installation of new floor tiles, changing from vinyl flooring, a new cabinet with glass windows in doors, a new lighting fixture, a newly modern-designed TOTO toilet with new hardware with coordinated design such as a towel ring and holder, hanging toilet paper holder a new granite counter top and a new mirror.  Throughout the execution of the project, it was extremely important that the customer, I, was available for all the time because unanticipated problems always popped up in both demolition and installation phases.  One example: we discovered a subfloor board completely rotten and probably ready to collapse when a vinyl flooring was removed.  Our project manager (the same gentleman in our previous kitchen task), Javier Nogales, corrected the problem by having a new subflooring installed.  As previously mentioned, I was there to observe the problem area, consult on a solution, and verify the solution was carried out satisfactorily in person, not on the phone.  In addition, we had an adjacent front closet renovated with an expansion, change from a folding door to French doors, a new lighting fixture, and tile floor extension.  Javier recommended that the powder room sets a good tone for the entire house if it is more highly upgraded than the other project, i.e., the upstairs bathroom.
(2)    Upstairs Bathroom: This project involved expansion at the expense of my bedroom space, installation of new and more expensive and taller pantry type cabinets, the same new toilet and hardware combination done for the powder room, a ceramic tile floor, a large feet medicine cabinet and a deeper soaking bathtub.  We encountered a serious problem of a squeaking subfloor board for which screwing the subfloor boarding to a beam did not remedy the squeaking because the beam which ran from an end to another end through a length of my townhouse.  Javier supervised several different attempts which took two extra days.  Again, I was available for consultation and approvals for solutions.  The project team attempted anchoring using several 2x4 beams which did not work by itself.  In addition, an opening was made through a closet in another bedroom adjacent to the other side of the bathtub to install additional 2x4 beams and injected foam to push down the main beam.  With our fingers crossed next day, we stepped on the problem area to find out the squeaks eliminated.  Again, I was on the spot observing all the efforts in person.  I appreciate the tenacity with which the remedy was carried out.
DMV Kitchen also deployed two crews to work on both projects concurrently, rather than consecutively, to cut the length of time needed.  I would highly recommend DMV Kitchen to other prospective clients.

DMV did a very good job remodeling our kitchen.  Everyone was professional, arrived in a timely manner, and worked efficiently to complete the job.  Overall, we were pleased with the completed project.
We learned about DMV through a local home magazine and read reviews on Angie's List to figure out which company we wanted to use.  We compared DMV's quotes to four other companies (including kitchen cabinet refacing places) and found DMV's price to be the best.  In fact, it would have cost more to reface compared to getting new cabinets. 
Ibrahim, the project coordinator, was able to come to our house within a few days after we requested a quote.  He sent us a 3D model and detailed quote for the proposed project.  We visited DMV's Maryland showroom to compare their choices to other companies.  We decided to go with DMV in the end because of their responsiveness, fair price, and good reviews. (Cabinet Discounters never bothered to send us a quote despite us reaching out to them multiple times and also providing a rough sketch of our kitchen.)  When we were deciding on the type of cabinet and countertop, Ibrahim sent us pictures of recently completed projects and also was able to arrange for us to visit a project in process to see a similar cabinet/countertop combination.  We were able to talk to the homeowners about their impressions of DMV and they had good things to say as well. 
After we selected the cabinets, Ibrahim returned to our house to take final measurements, discuss details of drawers/doors, and other aspects of the remodel.  We visited a granite warehouse near DMV's showroom in Falls Church to select the slab that we wanted.  DMV also works with other stone suppliers (for both countertops and tiles) so you have a wide variety of choices. 
When the installation was near complete, the manager, Javier, came by to inspect the work, asked if we had any concerns, and told the installers to make adjustments.  The onsite project manager/contractor also was very thorough and corrected any issues we were able to see. At the end of each day, the workers cleaned up and made every effort to prevent dust from spreading.  In addition, after the contractors left we found a few small issues that needed to be fixed and Ibrahim made sure they were taken care of right away.  We appreciated this responsiveness and heard stories from our neighbors that their contractors would never do this. 
We were pleased enough with the finish product that we requested estimates for some of our bathrooms.  Our neighbors were also impressed with the work and are interested in working with DMV.

Removed existing bar and sink; Designed and installed new kitchen.  Were very flexible in providing appropriate design.  The name of the sales representative was Ibrahim.  He was very friendly and accommodating.

Recently I repaired some dry walls and part of my wooden floor. The workers arrived on time and did a clean job.

The team were punctual, hard working, polite and cleaned up after themselves every day.  We did have a few minor issues with leaks  and damage to the bathtub but once reported, they were very responsive to correct the problems.  They were also very accommodating with the work start date and with a  paint color change after the initial color was on the walls. Our sales man was always available as needed. Good overall experience.

They started in a timely manner, provided the right materials and did the job on time. Good quality finishing.

They were great. It was an excellent experience and I would recommend them to anyone. They did a wonderful job and the people were nice. They were friendly people to work with. They were very, very business oriented. They finished on time.

Went really well. Their guys showed up on time, they cleaned up most of their messes (demo leaves a lot of dust, which has a tendency to travel), and they finished ahead of schedule with no cost overruns. This was our first reno in our home, so there are things that we would do differently next time, but the work that was performed exceeded our expectations. Ibrahim was responsive to all of our calls and emails, and after about a month of living with the new bathroom we couldn't be happier.

The crew was very professional and arrived on time every day.  They did an excellent job containing the debris and cleaning up.  The contact Javier was very responsive and accommodating when I had special requests.  I would use them again and recommend their services.

Overall a terrific experience and an excellent job.  It is a family owned business that cares about its reputation.  The price and choice of materials were very good.   There was mainly one crew that came - for 10 hours a day, Monday-Saturday.  When special challenges came up (like re-routing the sewage pipes hidden under the soffit), there was a different team that came and took care of it.  All of the workers were professional, punctual and cleaned up every night.  The total job was estimated to take 2 weeks; ended up taking 2 weeks and 2 days.  They taped plastic around all the open doorways from the kitchen to other rooms; very little dust got out of the kitchen.
One of the important ways to assess  a company is how do they respond when problems come up.  And in construction problems come up.  Most of our dealings were with Oscar, and when we ran into certain problems with the installation, the communications broke down.  I called the office, explained the problem and told them to "step it up."  I am glad to say they responded terrifically.  Oscar apologized, the communications improved and the problems were all addressed.  If you run into any problems, call on Javier (who is part owner), who also apologized and helped with many of the design issues.  There were some minor design changes during the project (due to the hidden pipes).  DMV was OUTSTANDING in dealing with these changes.  They stuck with the contractual price and never hinted at adding charges.  The quality of the work and details of the job were fabulous. 
We would absolutely use them again!!

I noticed a picture/ad for DMV...it was just what I wanted so I called and spoke with DMV and Ibrahim arrived (a day or two later) to see the bath and give me an estimate.Before agreeing (this was my second estimate), I called three references who all called me back and talked with me at length about the DMV crews and workmanship.   I agreed to sign, and we selected a date and the work began on time.  The crew that came were professional, friendly and easy to work with daily.  They covered the entrance way and walk to the bathroom, walled the area outside the bathroom with plastic (protect from dust).  This was the routine daily.  While the plan was for two weeks to completion, it took a bit longer for: delays in receiving ordered mirrors but mostly because of my scheduling issues. Ibrahim and I communicated on a regular basis via phone, text, or in person.  My selections changed as time would go on and Ibrahim was totally professional and accommodating. He even drove to get special selected ceramics in MD (I live in VA). While the crews changed, everyone was professional, polite,  and easy to work with.  I was concerned when one crew member would say they would take care of this or that the next time...it all worked out. The crews communicated and everything happened as planned.  The sign of a good vendor is how changes/reworks (minor things) are handled.  I can say that everything was handled completely as we wanted. A few hints:  write down the names of the crew each day and what they were working on (tiles, painting etc.).  The crew would ask me for my choices on various placements (mirrors, handles, distance between faucets)...sometimes I asked what they would choose...and they told me. It was a good balance between advice and choice.  Also, I wrote anything that I asked for or they said was going to happen.  This made it easy to keep up with the various specialists/workmen (plumber, electrician, painters). I got to know nearly every one of the DMV crew...all good experiences.  The trash was taken away, a few spare tiles and paint cans remained  at my request/as per good contractors, reorder (of fan as an example) all handled well.  My bathroom looks wonderful and I already asked Ibrahim for another estimate for other items in my home.  That probably says it all!

Interaction with DMV - (B+)
This is the second time Javier and his team have done a remodel of ours (master BR previously) though prior to the establishment of DMV. It's obvious that his hard work is paying off as his client base has grown and they've established two showroom offices (one in MD and VA). Depending on the job, Oscar serves more at the front-end of the business (initial estimate and design) but Javier will still provide inputs and guidance on both as needed. Negotiation on cost was straightforward and they also purchased our appliances so that we would get an additional discount. DMV has some nice offerings as it relates to cabinets, tiles, fixtures and hardware as well. Our primary interface was with Oscar and he served as the day to day contact but as things progressed, both Oscar and Javier would communicate with us. On our side it was a challenge primarily due to my work-related travels. My father-in-law and my spouse had to assume the bulk of the oversight while I chimed in via Skype video as much as possible. Five people communicating on any specific job in any industry is challenging, perhaps more so when it's something as personal as a remodel. That said, both Javier and Oscar were patient throughout though in some instances we had small communication breakdowns. The one issue I had was a lack of a frequent site manager who could communicate with our family from a supervisory perspective (rather than via phone/email). Since Javier is spread across multiple sites he was only able to visit a few times over the course of the job (which was nearly 5 weeks start to finish). In some circumstances our requests to Javier and Oscar were not always relayed to the team working the site. 
Works Performed (A)
The finished product is really something special. It turned out even better than we imagined. Our home was transformed into a much more open concept. There are always small items that need to be tended to on a remodel of this size and scope and the DMV team is and has been responsive when contacted for follow-up. I'm sure we'll use DMV again in the future.

They came on Monday and measured for the countertop. When the contractor came with the contract to sign he said the price did not include removal of the old countertop. So he added $225 to the original price to account for it. They came on Tuesday and installed the countertop. They did a very good job. The plumber came the next day to reconnect the disposal and attach the new faucet. They gave me a very nice sink and faucet. There was a problem but the plumber came back and fixed it. Overall, it was an excellent job.

Brilliantly...see above..But  in addition I would like to point out that the crew that worked for them were ALWAYS on time. They were polite, respectful, and left our house each day as they had found it on the first day.

They would make any change we requested with out calling "the office".....Never once did our job get delayed because someone wanted approval from "their boss " for a change we wanted to make to our job. How refreshing is that?

The fact is, that most days, we had to ask them to leave....because, they would have worked until midnight to finish a particular job.

All of the changes that were made were made by us as the job progressed. They never the less were willing to work through the night to get it done.

I have been in this trade for 25 years and have never experienced such customer service.

.