
DMV Kitchen & Bath Inc
About us
DMV Kitchen and Bath Inc is a family owned and operated Full Service General Contractor specializing in Kitchen & Bathroom Remodeling and Design/Build Services. We ensure a high quality finished product with flexible and attentive service at a competitive price. We pride ourselves on having the ability to make our clients visions come to life with great design ideas and execution. Showrooms: Chantilly, (VA) (703) 657-0997 and Gaithersburg, (MD)
Business highlights
Services we offer
Kitchen & Batroom Remodeling, General Remodeling, Design/Build Services. Cabinets. Counter tops. Flooring.
Amenities
Free Estimates
Yes
Warranties
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 1% |
We've remodeled kitchens before, and working with DMV was BY FAR the best experience we could hope for.
We interviewed a number of contractors. There are a lot of sharks out there. But we were immediately impressed by Javier Nogales at DMV. He and his team are real professionals in every sense of the word: trust-worthy, pleasant, respectful, taking great pride in their work and going the extra mile (without our asking for it). Each and every one of the crew members kept our interests at heart. When going through a punch list, they met our every expectation-- and graciously. Hassle-free. Attitude-free. The work was done on time and on budget. Javier never flinched to take our calls or answer our texts, promptly and professionally.
We loved working with these guys. The final product is AWESOME.
Do not hesitate to give them a try.
We then worked with DMV to tailor the bid to exactly what we needed (and could afford). They were cheerful and cooperative throughout this process. When the construction began, the team communicated with us every day. The guys doing the work were a pleasure to have around. We hit some "old house" snags, and they were very flexible and had creative ideas to resolve the issues. For instance, when it became apparent that the original window frame (which had been buried) was an unusual shape, the crew suggested framing it with an interesting arrangement of tile, cut from the bullnose used for the walls, to accentuate its uniqueness. Also, when the special-sized sink that I ordered (not from the DMV showroom) arrived it was chipped, and the team patiently assessed several replacement sinks that I proposed until we found one that was just right.
Throughout the process, from our initial meeting through the finishing touches, our designer and project manager Alan was wonderful. He kept everything moving and made us feel good about our decision to go with DMV.
We hadn't decided completely on a design but Stephanie helped us at the showroom. Work started quickly and we were assigned one team of workers to do the work. Other than a few instances, the same two men did all of the work. And the work was quality. Everyday we spoke with the team and gave them feedback on location of items and other small details.
The team worked Monday through Saturday. Showed up by 8am each day and were willing to stay until they completed whatever they were working on that day (I'm sure they would have left earlier if we requested but we were eager to get the job done). They even showed up on bad weather days (including a snowstorm in which the foreman had to send them home).
The team was willing to please. My wife had a miscommunication with what direction she wanted the tile installed in the floor. After laying 75% of it, they pulled it all up and reinstalled it. The rework took a full day to complete but we were not charged extra for the hours. The crew was friendly and respectful of our home.
If you want a contractor that you speak to once, and come back with a perfect finished job, you may want to look elsewher (but you will also pay through the roof). In fact. we had some estimates that were $20,000 more than DMV, but we couldn't afford that. Rather, we knew how we wanted the rooms to look and we were very hands on. DMV had no problem with that, and they kept down the overall costs down. We also appreciated that they came in right on budget -- to the nickel.
Other than a few minor items on our punch list that took some time to resolve (disclored faucet and dripping facuet), we had a great experience with DMV. I feel very comfortable recommending them to others who want a very good job done at a reasonable price. We are actually in discussions with them about another bathroom remodel. Great company and great people.
Given our tight deadline, DMV sent multiple workers on a daily basis, making sure that they keep with the timetable. Like any renovation, there are some portions of the project where timing is beyond contractor's control (dependent on material supplier's timing). When we had a delay with the arrival of cabinets, DMV concentrated on another area of the project.
Rolando was our main contact from DMV and he was very responsive. If he is in a meeting, an office representative would send an email to let us know that he will get back to us as soon as he can. Rolando immediately relayed our requests to Grover, who was the point person at the project site, and Grover assembled his team to implement. Javier visited the project regularly to make sure permitting requirements and project timetable are met.
The DMV crew members were also professional and courteous. They were mindful to keep the premises as clean as they could after a day's work.
It was evident that the team takes pride in their work. We are meticulous like some other clients, but we are happy with what they did with our house. Although this happened rarely, when there was a part of the job that we like improved, they were happy to do it.
We recommend this team and we will hire them again for a future job.
Javier's team was also committed to quality work and keeping the customer happy. Several items that we had not specified in the contract (because, after all, it'd be a novel if you took the time to spell out everything) were done to a lower standard than we were expecting. For example, we paid to replace three windows. The team replaced them and replaced brickwork that needed to be removed but did not leave any flashing to protect the base. We asked for flashing and they added it at no charge. Another example - the crew had to cut into the floor to remove a load bearing wall. In the process they cut more than would be replaced by the cabinet going in the same space. They replaced that flooring with matching wood free of charge. For the full project they didn't seek to up-sell us along the way but were faithful to the estimate they'd provided.
Lastly, I'd mention they stand by their work with a warranty. They replaced two doors, and with some of the swelling and flexing that occurred going from winter to summer, the doors began to stick. I mentioned this to DMV and they sent the crew out promptly to fix it, again, free of charge.
The one critique I have is that the work crew didn't always make the best decisions. For example, during the demo, we walled off the kitchen to prevent dust from spreading (an inevitability with old plaster houses). The crew chose to take a work break by sitting down at our dining table in their work clothes. Can't begrudge a crew taking a break but tracking dirt, dust and sweat into a clean area of the house is always bad. Another example was the crew tried to break up our lead radiator by propping it up against the exterior wall of the house and hitting it with a sledge hammer. Needless to say, the wall started to lose that battle. To their credit, DMV apologized for both events and repaired the cracks in the wall free of charge.
Overall, this is a contractor that performs quality work with integrity for a reasonable price. And as anyone who's ever done a home project knows, that's hard to find. I would recommend them.
The tricky part of this project was routing a 3 inch drain line from the bathroom on the second floor to the basement main drain without destroying the rest of the house. Javier spent some time looking at all the various options for the route and ended up coming up with a creative solution that only required two small holes in other walls.
Cemmy did his usual great job going back and forth with me narrowing down the exact quote I was looking for as well as handling design, sourcing all materials, and scheduling.
Maynor and company did the same wonderful work that they've done on our other jobs working 8am - 6pm, six days a week until the work was done.
The quality of the work was great. There was only one small hick-up along the way when a city inspector didn't like some of the work the original builder had done. Javier handled the issue and didn't charge anything additional for having to do the extra work.
After a handful of projects with DMV I can't recommend them enough. Great quality work at a reasonable price with fabulous customer service. It's so nice to work with a team of people that take pride in their work and aren't looking to nickel and dime you.
contractors, with who the structural engineer had worked with. Only one offer
was much higher; DMV Kitchen & Bath?s quote was reasonable and clustered
with the other two.
Never treat customers as a caped one- In my case, Javier
Nogales (project manager) had legitimate reason to raise the price, since the structure engineer
changed design to accommodate county?s comments. But he did not! According to
him, that is the way they do business - no price changes even if they find additional
problems during construction which is not noticed before.
On schedule and on time? Due to the design change, they
could not start on the time as we first discussed. Javier called me ahead of
time, and let me the change. As soon as the structure engineer finish the new
design, he applied for permit and we had a new schedule. The work was done on time. Javier told me,
they had worked very hard to stick to schedules for all projects.
Javier is very experienced, patient and sincere. No finger
pointing, no blaming games, but only worked with us to find the best possible solution,
with great positive attitude all the time. Great project manager!
We will definitely hire them again. In fact, we are working
on our second project together, and will keep you posted about our experience.
Javier did a great job of dropping in when needed to over see the work and directing the overall plan. Day to day it was Maynor and friends doing the bulk of the work. He does great work and is really easy to work with. I'm continually impressed with the breadth of with abilities. He's able to handle the bulk of the job from demolition, to framing, to rough-in, through finishing himself. It creates great continuity for the job and it's much easier having the same people to work with day in and day out. The main area where they bring in others to assist were with the installation of the electric and hanging drywall (although that was more efficiency related than skill-set).
We ran into one hick-up in that all my upstairs low voltage wire happen to run through one of the walls we took out. Although we hadn't provisioned it in the contract DMV worked with us to come up with a solution and ended up running a 3 inch conduit from the basement to the attic so I could easily rerun the wires, all at no additional cost.
As with my first project with them, the quality of work was great and I ended up paying exactly the quoted amount with no extra charges or surprises along the way.
Highly recommended!
I would definitely use DMV again.
As to the installation itself, very well done and super quick. They sent in their flooring team of 4 or 5 guys and did everything (about 1600 sq ft) in less than 2 days. Completely took care of moving furniture out of the way and putting everything back. It was a little unsettling coming home from work to a new floor with everything else being just how it was when I left in the morning :)
Not only did they do a perfect job with details, but the price was also very reasonable considering their quality, and competitive towards a few other companies I got estimates from. Even the general contractor, who required me to go to find and order materials on my own, gave me a higher estimate.
DMV has their own designer, plumber and electrician, so everything went smoothly from the start to finish without wasting time. In fact, the project finished a few days earlier than expected. It really saved my time and energy.
I needed to go to their showroom only once to choose the materials. After that, they came to my house to consult, design and signing the contract.
My special thanks goes to Cemmy, the designer, who also gave me the estimate right on the next day after coming to measure.
I really appreciated his good manner and courtesy, as well as his professional taste and knowledge.
He is a friendly hard-working young man and I first had a little doubt he may be inexperienced, but I found that he was much better than some who have long years of experiences, because he valued my opinion and was not pushy at all and willing to learn. Still, he is skillful and professional to know what works best for our bathroom, so I'm glad I respected his opinions after all.
Cemmy always called and emailed me back promptly during the whole time, even during his off-working hours and weekends.
He has been very patient with my slow decision-making. For example, when I just couldn't decide on the paint color, he helped me with email back and forth at night.
He was unavailable to come only once, but he sent me the project manager right away instead.
Oscar, the project manager, was very responsible, reliable and knowledgeable as well.
Not only they came to our house at the beginnings and the end of the project, but also a few times to see how it was going.
The workers were all well-trained. They always came to our house on time respectfully and pleasantly. They worked hard with a good attitude, which made me feel comfortable and uplifted despite the inconvenience of the renovation.
They also did more than we asked, like installing another light fixture in the tub area, painting inside the closet, updating the door knob and so on. When they didn't find the framed mirror I asked, they custom made it for me and didn't charge for those extra works and materials!
It truly was a great experience for us. Thank you, DMV, for the beautiful job and your pride on your job.
Javier was always aware of what was being done in the house. He answered my emails promptly as well as those of his workers. I felt everyone went the extra mile to complete the job to our liking. When I asked for a more expensive granite than he showed us, he said he could get it for us. He said he would put up the mirrors we purchased even though they weren't part of the contract. We had some minor damage to the ceiling below the bathroom because of the work, and Javier had no problem doing some spackling and touch up painting. The ceiling looks good as new.
I also liked that the contract didn't just provide one price for the entire job as did all the other companies we saw, but gave us a total price that the contract would allow for each item we needed. There was just more transparency in pricing than their competitors. Finally, they put up plastic sheeting to protect our bedroom furnishings from construction dust. They cleaned up all debris. You can't go wrong with this terrific company.
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