CROWN STAIRS & RAILS

We hired Crown to build railings for both our upstairs and downstairs staircase in our split level home. What made the experience with Crown so wonderful was that we had hired a handy man to do the job prior to hiring Crown. The handyman had no business attempting to build what we were looking for. Not only was Crowns' work outstanding, but the repairs that they did of the previous handyman's bundlers were corrected. All in all, two days of work remedied 6 days of handyman h***. After the work was completed, two managers from Crown came to inspect the work to ensure the work was done correctly and was pleasing to the eye. I would hold no reservations to recommeding Crown again and again.

The experience of working Crown Stair and Rail was the worst experience I have ever had with a vendor. Bill was my original contact for the job. I was promised a time line of 3 days, which turned into over a month. Bill was unprofessional, confrontational, incompetent, threatening, unresponsive, and rude. Hands down the worst customer service experience I have EVER had!

This is a high-end company which installs beautiful railings that are meticulously installed to prevent any wobbling. They are a bit expensive but the quality of installation they provide makes it worth the expense. We did have some trouble getting pricing from them because we were evaluating several different options. It was obvious they wanted to give us one quote instead of one for each option we were looking at. That was not the kind of customer service I would expect from a high-end company. The final product looks gorgeous.