Advanced Air Care

This service is a scam. They will offer a 3 year service contract and then tell you that what you paid for was an "inspection" only. Check with the BBB before you even think about them and note that they operate under several names. Advanced Carpet Cleaning advanceductcare.com EcoAir Duct cleaning

They were sent by a company called ECO AIR to clean my air ducts. They showed up with a shop vac. They did a crappy job left all the furniture moved around. Somehow I was told I had mold in the vents. (they were checked 3 months ago with no mold issues). One they did their horrible job they wanted to say I need to have a UV cleaning of the vents (cost $700.00) I said no I don't want it. They kept on persisting. I told paid them for the vent cleaning. After they left my AC unit flood pump broke. It worked fine before they came. I had my Home Warranty Company send a technician. Apparently a piece in the flood pump was broken and put in backwards causing the pipe to flood and overflow all over my bottom floor causing carpet damage. I called the company and got the run around from a horrible receptionist. I asked to talk to the manager and they were magically never there. I asked them to have the manager call me within the next 2 hours. Nothing. I called back and the manager went home but I could send an email. I said no i wanted to talk to the manager and just got the run around. DO NOT HIRE THIS COMPANY THEY DO CRAPPY WORK AND CRAPPY CUSTOMER SERVICE.

They were late and ultimately rude wanted hundreds of dollars more to do what they claimed they would do. A total waste of my time and this company does not perform the services as advertised.

The problem with "Advanced Air Duct & Carpet Care" is that they don't want to identify themselves. And the reason is because they don't do the job. I bought a discount voucher from Amazon Local for cleaning one return duct and all the ancillary vents, along with a dryer vent, services to be performed by "Advanced Air Care." The "technician" called to confirm my location before arriving. He was two hours early for the appointment, but I was at home and could accommodate him. When he called, there was no mention of "Advanced Air Care." As he was pulling up to the house, I got a call from someone--a dispatcher, I assume--who asked about scheduling their visit earlier. I said their truck looked like it was just arriving. He also failed to identify the company; and the truck was unmarked. The caller ID made no reference to "Advanced Air Care" or to an individual. When the workmen came to the door, I asked for their business-card. The fellow said he had none; nor any uniform indicating the company.. Instead he showed me his invoice on the clipboard: it was from "EnviroCaire." It's rather odd to have a competitor's invoice on your clipboard! However, I let them in, and they proceeded to bring in their equipment, cleaning ducts, I assume. In any case, I quickly checked Angie's List for any "EnviroCaire" listing. Of course, there it was, with a long string of F-marks. What was telling, was that the workmen immediately started trying to sell me additional expensive procedures, such as cleaning the coils in the furnace, the same behavior decried in every review for EnviroCaire. Reading and experiencing all this while they were wandering around the house, I instructed them to just do what was outlined in the voucher. When it came time to sign off on the invoice, they produced one from "Advanced Air Duct & Carpet Care." I once again asked for identification, but the workman wouldn't comply till I had signed off on the invoice. After signing it, I had to again asked for identification. The fellow grew quite defensive, but did show me a driver's license--for two seconds! After their truck had driven off, I opened up the main return which they had ostensibly cleaned: the duct was coated with dust! There's a reason "vendors" don't identify themselves: it's because they don't want to be identified and held accountable. Stay away from these guys!