A-1 Moving Company

I used A-1 Moving Company for my move a little over two weeks ago (4/20), and it was the worst experience. I regret ever booking them. First, they provided a misquote with an inaccurate mandatory minimum for the size and distance of the anticipated move. Here is where I made my first mistake. I trusted that quote and accepted the required minimum based on their positive reviews, even though it felt too high for my move. I needed a two bedroom moved 6 minutes away. They required a 4-hour minimum for that move which is $955. Of course, the guys did it in less than 3 hours. Next, a box of tools (about $650 value) “disappeared” during the move. Oh, and because I didn’t realize the tools were missing yet or they had not tightened the screws in the furniture, I tipped the guys $200. So if you’re keeping track, that’s $1,800 for a two-bedroom 6 minutes away. That’s $1,800 for 2.5 hours of work. That’s $1,800 for a mediocre work ethic and attitude. A family member moved that same week, and we alternated helping each other. They moved a similar amount of items 25 minutes away and paid significantly less. Their movers were energetic and friendly. After they finished, they asked if we needed any help moving the other items (there were items left for a donations pickup). When my family member arrived to assist and observed the guys’ attitude and demeanor, he immediately remarked how different it was from his guys. I had to agree. His movers put you at ease with their attitude. These guys made it seem like they were doing you a favor, like this was a burden. They smelled of weed. I still tipped them because I thought it was the right thing to do for getting the items from point A to B without breaking anything. Second mistake. I gave the company 1 star because I had to give it a star to provide the review. This is one of those choices in life where you say afterward, “I knew I should have gone with my gut. I shouldn’t have made a rush decision.” Signing that contract was a mistake. And while most moving companies will provide a refund of the deposit if you cancel by a specific time (ranging from 72 hrs to like a week before the move), this company allows for no changes once you book. You can give them two weeks or a month’s notice that you will no longer need their services and still lose your deposit. 2 bedrooms. 6 minutes. $1,800. I did call the same day of the move to try to resolve these issues with them. No results. I’ll share my experience all over social media instead. File a few complaints where I can.

Despite the estimate stating they could complete the move in one day, and fact that we sold many pieces of furniture from the time the estimate was done to when movers actually arrived, it took 2 full days, which we were charged for, so overall cost was way underestimated. Crew arrived over an hour late on day one. Crew refused to move our piano to location in house we wanted, despite saying initially it would be no problem.

The move went extremely well we couldn't be more please with the crew that was sent. The movers arrived on time and the job was done with the budget. I will use A-1 if we ever choose to move again.

It went exceptional, the movers were very fast, careful and professional.