American Pest

They did a good job plugging up holes but communication wasn't great on the best way to remove the mice from the house.

I knew we had rodents in the attic; Ben pointed out the evidence that it was mice and set traps. He proposed their continuing service but we don't have any other pest problems, so we just paid for the 1-time service (this visit and a follow up). I felt $199 (after the $50 discount for Angie's List) was a bit high, but it seems like everyone is expensive these days. The traps silenced the mice by the next day, so nice not to hear them constantly gnawing and scratching over our heads.

Great customer service and they seem to really take pride in their work.

I have used them for nearly two years and have had wonderful service in all aspects.

Very well handled. I spoke with Ben at American Pest and explained to him that we had gotten some clothes back from the dry-cleaners and they stated they found bed bugs. He was skeptical. To be thorough, I asked them to do a home inspection. He was able to reach their canine handler and have her at the house in under an hour (we got lucky! They were finishing up a job in Fairfax City). The dog and the two handlers searched every room in the house, finding nothing. They took the time to explain that what the dry-cleaners probably saw were harmless carpet beetles. I was very happy with the response and professionalism. I'd use American Pest again.

Service person is very polite and attentive to my very demanding wife.

They performed the work well and they did everything they said they would. They were able to get rid of our issue. The came in the afternoon and then had to come back the next day because they needed more supplies since it was a more complicated job than they anticipated. One person was doing the work at both times and scheduling was pretty easy.

Everything goes well went they are out. They are very professional. I would recommend this company.

set traps for rodents in crawl space of house and remove, rebait as necessary Wards has been very helpful to me in the past, spraying for ants many times at multiple properties. The ladies on the phone was very helpful and took time to explain in detail what their process is for catching animals. I think this animal is a racoon b/c it has a communal feces site. They set a trap. we will watch it daily. they will return to re-bait, reset and remove the animal until an animal is caught. all for $155. When the animal is caught, they will release the animal into a wildlife area, then return the trap to the crawl space for an additional $55. And continue this cycle until they are sure no more animals exist. They will locate the hole through which the rodent entered the crawl space and seal it if it is not very large. if masonry work is required, they will merely inform me of the site of the hole. I called Pest Now for this job and they wanted more than $2000. their service included additional tasks such as isolating the area covering the crawl space "ceiling", walls, and who know what else" with plastic., and treating the area for fleas, lice, etc, I did need or want these services. They would not just trap the animal and remove it. They said this is the process they use to remove rodents and no other. Wardswas very professional, personable, and patient. Their prices are very reasonable I definitely recommend them.and will use them again.

I love them! They are efficient; they do what they say they are going to do. They are polite and understand about rescheduling. I have been using their services for about three years. I live on a hill and we have mice problems.

It was an excellent experience! They were very nice. The first gentleman was very nice and put on booties to go through the house. He was very good about explaining things along the way. They did three more treatments after that. Everyone was very explanatory which we appreciated.

Let me start with the fact that I was EXTREMELY IMPRESSED with the detective work done by the exterminator from Ward Pest Control. We were hearing an animal scratching noise above our bed and thought it was in our attic. We had a different estimator who could not find any evidence of an animal in the attic. Then I realized that the last time we had a fire in the fireplace, it was extremely smokey so I told the previous estimator. He thought a raccoon was in the chimney and referred me to an animal trapper. I contacted sevral animal trappers and decided to go with Ward Pest Control to remove the raccoon. When the workman from Ward arrived at my house, he realized that it would be extremely difficult to get to the chimney because it would be hard to get a ladder up there. However, he took a lot of time to study the problem to see if he could somehow make it work and discussed it with his office. Then he decided to look up my chimney to see what was there, something the previous estimator had not done. He also said there would be a lot of fleas in the living room it there was a raccoon in the chimney. He could see clear up to the sky and saw there was no animal in the chimney. He also saw there was a screen on the top of the chimney and then discovered that the damper was broken, the cause of the smokey fire. The workman then began a thoughtful and careful examination of the house. He was a bright, experienced man and used logic to help him figure out the problem. He discovered something the previous estimator had missed. A squirrel was chewing away at one of the window frames in the attic that had a slightly loose screen. The squirrel had done a lot of damage to the window sill, but had not yet gotten in. The solution was to get a new screen to keep the animal out. The workman from Ward had not come prepared to fix a screen because I had told Ward there was an animal in my chimney. and that is what he was prepared to do. He said it could easily be fixed by a handyman. We've done that and the problem is resolved. When I asked the man from Ward what the charge would be, he said $35.00. I was astonished. He was at my house for over three quarters of an hour, found the problem and charged me only $35.00! Had I gone with the previous recommendation to "trap a raccoon" It would have cost me between $200 and $500 for a trapper. We would probably have caught a raccoon since there are raccoons in the neighborhood, but would not have solved the problem, This was an amazingly thoughtful and intelligent workman.

I have been using them for over a year. They come as they should. They do a good job of monitoring the pests and setting traps for termites. I have been happy with their service.

The contract went well. I felt they were thorough. If we ever had a problem they would come right out. If we have any future pest issues they would who we go to first.

Rebated kitchen, laundry and bath room areas.

They do great when they show up but the trouble is getting them to show up.They don't let you know that they aren't showing up, no phone call or notice there and I had to take off work to meet them so I'm loosing money.

The technician - Chris - was timely and extremely helpful. He looked over the house and provided suggestions about how to deal witih water issues. He did not try to sell a bunch of services/products that I did not need.

I inquired to provider that I was concerned with their follow-up because 2 of the last 5 "Angie" reviews were graded "C" or "F". They didn't even realize this and asked who gave them the grade. I told them the customer is unidentified. Then the office manager got snippy and said, "This is a family owned business and if you prefer to work with someone else (because of the reviews), then you are free to do so". I will do so. I was asking reasonable questions. Totally unprofessional in their responses. I used to own my own business. In my opinion, they don't want or need the business.

The technician was very nice, polite, and professional. Upon entering our house, he asked immediately if we had any little children or pets who might be affected by the chemicals of the spray. He informed my husband and me of what he was doing as he went along, asked permission to enter the bedrooms and bathrooms upstairs, and told us how long we could expect for the spray to dry. We had a few questions during the appointment, and he did a good job responding to each one. (Sorry, don't recall what our questions were anymore.) The price for this service was reasonable.

A couple weeks later, came back to check traps and remove dead mice. Haven't had a problem since.

They had to cancel twice, due to employee illness and emergencies. We were disappointed in the delays, but they were apologetic and handled it well by offering us a discount for the services. The tech who did the work did a good job, was there when scheduled and they notified us, as promised, 30 minutes prior to their arrival.

We haven't experienced any problems since so, there's no need to complain about the quality of service. My only complaint is that I really wish they would schedule an appointment before coming out. I have the plan so they basically just show up.

I had a very good experience with American Pest. I had a mouse issue at my House and they came by for a evaluation. Their employee was on time and very professional. He was also very knowledgeable and answered all my questions. He did not try and sell me on any unneeded services like some other exterminators have in the past. He evaluated the problem and told me exactly what needed to be done. He then offered to close off the entry point for the mice for a good price. Overall, very good experience and I would highly recommend American Pest.

il blemThe Ward professional was terrific. He came on time, called before he came, and was very sympatheticic to our problem. He took specimens back to his experts and thru email I was kept updated on the program. It turned out to be fungus gnats and I received detailed info on how what they were and how to treat in email and regular mail. I would definitely use again. I was not charged because the initial visit is free.

I had some ants in my home during this year's dry summer and called Ward to have the issue treated. I purchased a semi-annual home service costing $125 per treatment. The first treatment was unsuccessful and Ward had to return to treat the issue again a couple of weeks later (the number of ants actually increased since their first treatment), which they performed under their 3 month warranty. I arrived home yesterday to a $125 invoice from Ward for the cost of the second home service with a note stating they had treated the exterior of our home and to call for interior treatment. I have three issues with this service. First, I received no notice from Ward that they were treating our home. This is customer service 101; the service provider calls the customer to request a time rather than dictate the service provider's schedule to the customer. Second, I have no issue with a semi-annual service but the schedule of these services is at the customer's discretion. Finally, when I called to have Ward reschedule the second installment of the contract to the spring the "service manager" hung up on me when I disputed their method of "scheduling" service contract visits.