Window World of Frederick

Earl is a little pushy and a bears keeping an eye on. I paid the deposit for three windows, when they arrived, one was the wrong size. I refused to sign their work order completion and they have not yet been paid in full. I would like them to finish the job. There is no effort made by them to give me a work status and I'm considering contacting the AG

This company used to be good. Has changed owners multiple times and is now unreliable. I’ve been put on the schedule multiple times with no follow up when I called they say I was not on the schedule. I’ve been trying to resolve an issue for almost 2 years. I would definitely go a different direction

The worst customer service experiences I have every experienced. Order was placed back in November and they did not give any updates for over 3 months. We tried to contact them multiple times and they never returned my calls. After threatening to cancel the basement door repair they finally got back to me. Door was apparently lost in shipment. A new door was then ordered. During this process they tried to tell me they contacted me multiple times which was not the case. They apologized and offered me a discount on the final installation of the door (in hindsight, should have cancelled the order). Upon installation, I was not given a receipt after signing for the completed project which was odd. Turns out they had a typo on the receipt and what I signed for was not the amount I had left to pay. They then charged my account without the told discount. The entire process was a nightmare and we are still waiting for them to give the discount, as they contacted my wife for payment and charged full amount left on contract. I would avoid Window World Frederick, as the communication issue between every single department are glaring. It is the only place we have had work done that seemed to purposely go out the way to make the experience miserable.

Earl came armed with a brochure. When I asked if he had samples, he said we would get to those later. He flipped through the brochure after giving a speech about being a locally owned business. Technically, that's true. This is a franchise. Things were going well until the end when he wrote up the estimate. I thanked for his time and told him that we still have one more person coming, and then we would be reviewing/discussing and making our decision. Suddenly, a new Earl emerged. He got very demanding, forcefully asking over and over who I had already seen, what their estimate was, and who else was coming. I said I didn't remember who had already been here, as I've also been seeing people for exterior paint and porch repair estimates. I said it was in my notes, but I wasn't about to look that up for him. He asked again what their cost was, and I replied that it wasn't relevant and it was a different product so it wasn't apples-to-apples anyways. This really set him off. He started lightly tossing some papers, huffing, and saying he could get us whatever we need, etc. When he asked again who had been here, I said I had zero intention of telling him that information as it is none of his business. I then asked how long the estimate is good for, and he said, "Pfff... Well.. As long as I'm standing here." Part of his earlier presentation had been that they never offer sales and discounts, and how other salesmen will say the windows cost X but if we sign today, it's Z, but that Window World doesn't do that. So when he said that it was only good for as long as he was there, I actually laughed out loud. I said that we had no intention of signing anything today or until we have all the information we feel we need so we can sit down and make a decision. I tried several times to calm things down and get him back on track, but this was a man who was angry and seemed very desperate. I thanked him for his time, said we would be in touch, and motioned to the door. Prior to the estimate meeting, we had every intention of using Window World because our friends had used them and were happy. Needless to say, we did NOT use them and will absolutely not recommend them to anyone.

Windows World offered the right and most reasonable price. They installed the windows beautifully. What I really liked about Window World in addition to the price, the customer service and sales representatives were very responsive!

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I had 9 windows and 2 sliding glass doors installed. Of the 9 windows installed, 1 window was defective (leaking water). When I called the owner at Window World of Frederick to report the issue, he sent over a "serviceman" from the company to inspect the issue at my home. The serviceman said that the windows were not properly caulked when the defective window was installed. So, the serviceman "supposedly" caulked the window and said that the window should not leak anymore. Unfortunately, it did leak again and again...So, I called the owner again and reported the issue and he sent the same serviceman over again to inspect the issue. But this time he tore out a huge chunk of my drywall above the defective window on my interior wall. In addition, he took down my curtains and blinds and left them laying on my bedroom floor along with the hardware (bracketts, screws). For months, I had to live with big hole in my bedroom wall in addition to having no curtains or blinds. I was no longer dealing with a defective window issue, I was now dealing with a big chunk of my bedroom wall missing. Window World of Frederick refused to take responsbility of the damage that was caused by their serviceman. The owner and his business partner (a.k.a wife) also accused me of being dishonest and greedy because I asked them to help cover "some" of the costs to fix the drywall. I went through months of aggravation with Window World of Frederick to resolve these issues. They were very unprofessional and treated me unfairly (perhaps because I'm a female). I will not recommend this window company to anyone else.

Crew members were cordial and answered all questions, professional but friendly while process was done by noon and completely cleaned up. Best of all, the salesman was very informative, but no pressure.

We attended the Frederick Home Builders show last spring with intention of doing window replacement only. Several reps were invited to our house to provide estimates. We chose Window World of Frederick because Earl provided accurate and thorough information that we needed and gave us a price that was not only within our budget, but also allowed us to replace our old siding. (All this for the same cost as window replacement ONLY by other well advertised companies!!) We chose Energy Star high quality windows and styrofoam-insulated vinyl siding, AND all new shutters. The installers were professional, neat, friendly, considerate and trustworthy. When potential problems came up, they spoke with us and offered alternatives to just covering it up. They were patient with our questions, offered their expertise, and took the time needed to give us a perfectly beautiful house. Mike and Mike did a fabulous job that has resulted in numerous compliments and questions from neighbors and from complete strangers driving by. We have recommended WW of Frederick to everyone!! MOST IMPORTANT NOTE: During the recent harsh winter ice and snow storms, we lost power for 3 days. The new windows and insulated siding held out the cold while keeping in the warmth from our gas logs on the first floor.

I can't say enough about my experience with Window World. From the first contact to the service call to make a minor adjustment in the windows every individual we encountered was extraordinary, in quality of work, responsiveness, professionalism and product quality. I recommended them to my neighber who had a full house replacement of siding and window repalcement. They couldn't be happier and their house is gorgeous! Another neighbor commented on this house by sayin "it improved the look of the house exponentially." We plan to use them for siding/door. There is absolutely no high pressure sales tactics. We went to thier showroom and they talked about their windows and gave us a cost list so we could do our own estimatiing. Then when we called the to measure and give us an estimate Earl was terrific. Again, no pressure. He helped us pick the door color, suggesting one I hadn't thought about and he was spot on! We had gotten other estimates and theirs was a good middle ground. We will definitely use them again for siding and a front door.

Installation was clean, quick. The quality of the work was excellent.

The sales person was informative but no pressure. He came back a second time with the owner to measure the problem basement door and frame. The door opens with out any problem now. The metal finishing around the door, plus the new molding replacement indoors, looks great. Michael, the installer and his helper were fast, professional, and very neat. The price is very realistic. No special deals are needed, when a company starts out with a fair price. We don't have the air leaks and they are easy to clean.

I was working with Window World of Frederick to replace the windows and doors in five houses I manage. The first three went well with the exception that they didn’t caulk between the window metal wrapping and the building on the first two. They said they didn’t do that, but came back and did most of it. When I removed a shutter just yesterday, I am still finding spots they missed. Now, I can live with that for the price. For this work I would give them a C. The problem came when Window World of Frederick delivered a door that was the wrong size at property 4. Three people including myself heard a member of the subcontractor’s installation team at different times say that the door was the wrong size. Window World of Frederick denies this. What I was told by Window World of Frederick is that the threshold needed to be replaced for a cost of $375. I said to the representative, that this is a change order. It is not part of the original contract, and I want a written change order before the work is done. A time was set for me meet with the subcontractor to tell me what needed to be done. When I met the subcontractor, without authorization, he had already removed the threshold and some of the foundation wall that was below grade. He preplaced what he removed with wood and Quickcrete. Some of the wood was pressure treated and some was not. When I complained that the work was unauthorized, and not done to specifications that prevent future insect infestation, rot and water access, one of the owners of Window World of Frederick stated in a letter that, “A difference in opinion from a homeowner stance is not valid ...” (Ltr May 14, 2013). In succeeding letters the subcontractor wrote. “I take offence when someone that has no clue how to do my job tries to tell me how to do it.” (Ltr postmark May 16, 2013). What neither of these two knew is that I have owned over 40 properties so far and do have a clue what I am talking about. Once this dispute arose I did some research about Window World of Frederick. Window World of Frederick is a forfeited trade name owned by Yordy Cecci, Inc. Yordy Cecci, Inc. had a name change to Rykel, Inc. in June 2008 listing its own former name, Yordy Cecci, Inc., as the registered agent. So as their primary business name they have a forfeited name being owned by a former company name. Window World of Frederick Co. MD is another DBA they use. It does not appear as a registered trade name in the State of Maryland website. This information came from the Maryland Department of Assessment and Taxation website. (May 17, 2013). At present Window World of Frederick, or Rykel, Inc. has refused to install a door of the correct size or correct the unauthorized alterations. I would not do any further business with Window World of Frederick. I am forced to award Window World of Frederick an F.

Installation was fast and painless. They cleaned up the mess and left me with picture perfect windows! Awesome experience.

There were a couple bumps in the process only because of the size of our casement windows and the wrong quantity of one size of our windows ordered (which was the estimator's mistake). The installers were excellent. The windows are wonderful, easy to use. We immediately noticed a difference in temperature and sound inside the house. Any concern was immediately addressed. These windows replaced 25 year old Anderson windows. We had been looking at window replacement for quite some time but Window World was the only one we found where we didn't end up losing a lot of visibility at the cost of energy efficiency.

The workers from Window World of Frederick are very informative and professional. They actually suggested waiting until my siding was completed prior to installing the windows to have a better and more professional result. This turned out to be a good move, and I appreciate their willingness to return later to complet the job right. They also were very good with follow-on support after the windows were installed.

They did a nice job and cleaned everything up. I never had any problems with any of the windows or doors. If there is a problem they will come out right away and fix it. I was very pleased with the quality of work they did. I would highly recommend them.

Great services and a great job.

I canvassed my neighbors who had new windows installed in their townhouse and was given a great referral to Window World. I called, made an appointment, and the salesperson came out and measured windows, discussed products and gave an estimate in one hour. Very courteous, professional, and not pushy at all. The down payment was reasonable and windows were promised within 4 weeks. The windows arrived as promised and were installed in one day.

Excellent service. Installed 10 windows in the rain with no problem. Thorough cleanup. The new windows are wonderful. Absolutely top quality.

Window World does not offer discounts or specials, but their prices are good. And unlike other companies we talked to everything was included in the price. The windows were installed as promised, and we are very pleased with them. We will definitely call Window World when we are ready to replace the remaining windows.

The salesperson was very professional and did not pressure us like some of the other window companies we solicited bids from. The installation staff was very efficient, friendly and helpful. The windows were exactly as described. We have noticed a positive difference in overall warmth in the house and less outside noise. The windows have only been installed for less than two months so I can not comment on the long-term reliability of the windows at this time. I would recommend this company to family and friends.

I had several different vendors come out and give estimates. I forget the name of the person who came out, but I believe he was the owner. The price he gave was the lowest, and he explained all the features of the Energy Star window, it was comparable or better than the other windows I had seen. The warranty is outstanding, lifetime, including breakage. There was no room for negotiation as with the others, but that would have explained why the others were charging so much more. He showed how the price was built and I was able to change a few features (half screen upstairs, no grids, etc..) to suit me. He also assured me that the installer is an employee, not a subcontractor. About 3 weeks later- they were custom made-, the installer came to install the windows. It was one guy by himself, and it took him the entire day. I was happy with the installation, everything was well caulked and cleaned up. All the windows move freely and are perfectly square and plum. Had I given this review after they were done, I would have given an A all across. However, I had an energy audit done, and the auditor showed me on his thermal camera that the rough window frame had not been properly insulated in the master bedroom. He assured me that it would have a very slight effect, and I could mitigate it with some caulk on the trim. The two master bedroom windows were the last ones done, so I don't know if the installer was just tired or ran out of material. Either way, I will still give a B for quality since I am happy with the windows and my electric bills were drastically reduced.

There were 3 men that came out. One took out the old windows, one installed the new windows, and one did the caulking. They got it all done in one day, and they cleaned up very well.