Tuckers AC, Heating & Plumbing

Our air conditioner quit working just as a heat wave moved in (of course). I called two highly rated companies on Angi – one never responded and one couldn't come out for another 3 weeks. I then called TuckersAC based on a family member's recommendation, and they sent someone out that same afternoon. Joseph at TuckersAC did an exceptional job getting our HVAC back on line. We had never done yearly maintenance on the 12-year old system, so there was plenty wrong with it. It took two trips but Joseph was very thorough and got everything running like new. He explained everything he did and then made several recommendations, which he also explained thoroughly. After the first visit, he e-mailed me a 4 page description of what he found and what he did, itemized prices for everything and even added pictures of meter readings, NEST readings, capacitors, etc, and then did a 3 page itemized list of recommendations (with prices) to correct other deficiencies in safety and performance! Everything was so well explained and we were so well informed that it was easy to decide to go with Joseph's recommendations, which he implemented on a second visit. The invoices he e-mailed are the most detailed I've ever seen from any company ever.

They were fine, the work was good . They installed some equipment and it's working fine.

They do a good job and I would recommend them.

It was excellent! They guy explained to me exactly what he was doing, and he did a great job.

Diagnosis and recommendation seemed spot on. Install team was efficient and professional. Customer service representatives were just as awesome.

Under adverse, unavoidable circumstances Tuckers kept its appointment just before Christmas. Tech Justin and his helper were efficient and flawlessly completed the jobs. My wife was very happy with the result.

Our AC unit was not properly cooling; our house was consistently 5-10 degrees higher than we set it at. We originally had a technician from Tucker come out who was unable to diagnose the issue and still charged us $280. Disappointed, we called back in a week requesting someone come out and try again as we still didn’t have functioning AC. Our second technician identified the problem within 5 minutes and fixed the issue. Both technicians were punctual and professional. We would be happy to use Tucker again, we just plan to request our second technician.

Things went very well. Through Angie's List, I contacted Tuckers and requested an estimate. I received a prompt response from Matt Savard, the Representative. He quickly arranged for a next day estimate and quote. The quote was very responsive and competitive. Once I accepted the offer, the installation was scheduled promptly. In one day, the three-man crew installed my new system. It has been running smoothly ever since. I highly recommend Tuckers!

Great experience. I called at 9:30, the tech was there by one, and everything was fixed in under an hour. The tech was very thorough in investigating the problem, checked on a few other things while there, answered my questions, and took the time to explain his process and recommendations.

OK at the beginning. Freon was low (2+lbs in system). Technician suggested a test to determine if there was a Freon leak and where the leak may be. He said we needed to fully charge the system with R-22 Freon plus add a dye...$860 for the test plus the $129 service fee. Other option was an electronic Freon leak test...$319 plus $129 fee. So, I opted for the electronic test. Result: We need a new condenser coil...$2,889 was their estimate. Technician said it was better to replace the compressor as well since were doing the work anyway...$4,100. Here is the problem: Our system uses a much less expensive Freon (R410A) and two other technicians told us the system does not need to be fully charged to run the test. Service fees are what they are, everybody charges them, I'm OK with that. Not OK with a dishonest tech (representative of Tuckers AC company) lying about the test. Other techs also stated we did not need a new system. Replacing the coil is all that was needed. The other tech that performed the same test the Tucker tech suggested at $989 ($860 Freon+dye and the Service Fee $129) for $95. DO YOURSELF A FAVOR, STAY AWAY FROM TUCKERS AC, HEATING & PLUMBING IN GAITHERSBURG, MD

These guys do an outstanding job! We use Tuckers for our AC/Heating and our plumbing. We had a leak in one of our basement pipes last night and they sent someone out today (on a Saturday). Kenny, who came out to see us, was prompt, efficient, professional, and took care of the problem right away. He was great, as is the whole Tuckers team. We trust their expertise implicitly. They do great work, they're fair-priced, and go above and beyond. We love them.

Excellent throughout process. Tucker provided several heat pump options and helped me evaluate the alternatives. The installation team arrived on schedule and performed the installation in a professional manner. They cleaned up all the material from the old heat pump and the material used during the installation. The new heater is working great and passed inspection with no issues. Excellent advice and service at a fair price! Would definitely us them again.

Called Tuckers and they got someone out here first thing. Never used them before. Totally satisfied with the quality of work, the professionalism of the employee, and recommendations, which he made. We highly recommend Tucker's.

When our central heating failed, I looked to Angies List to find providers in the area that were fair-priced and responsive. I have been very pleased with Tucker's AC - they took the time to listen to my concerns, including the fact that we were planning for a potential renovation that would significantly impact the required heating capacity. They provided several scenarios with pricing, and once selected they installed promptly. We have since signed an annual maintenance contract and I have been very pleased with their service - in particular, they are willing to service an overhead furnace unit that BG&E wouldn't touch (it is admittedly hard to gain access to) and, when our AC system went out over the summer during an extreme heat wave, they suggested that we purchase two portable AC units which they would then BUY BACK from us. Which they proceeded to follow through on, collecting the two units and issuing a check back to us. That was over and beyond the call of duty, but speaks to their commitment to customer service. Sometimes responsiveness has been an issue when I have a question, but when I have an issue / emergency, they are on the ball and I am able to speak with everyone necessary all the way to Mike Tucker himself. Plain and simple: it's really well run operation.

Great. Very professional, clean, honest.

They came out the same day to fix problem. They don't try and over sale. Tuckers are very professional. Had to replace AC and Heater last year due to age of system, now we don't have to pay for repairs to new system as long as we keep up our maintenance agreement. 12 year warranty on the new system.

They're very good, I've used them for many years they're very stable. I use them for regular maintenance and they do our plumbing. Everything in this area is expensive, I don't think their price is unfair.

They come out every fall and every spring and if there's any problems they come out in between.

Tech knew it was either the motor itself or the capacitor before the motor. Tested the capacitor, it was bad. Replaced it. Everything worked great.

They are wonderful! I have used them since 2008 and I recommended them to other people. They provide great service and installation. They are my go to HVAC provider.

Was able to schedule for the next day. They called in advance and the repair person fixed the issue quickly. He even checked our other A/C system to give me a sense of whether the same problem may happen soon with our other system. I would call them again.

He had a very complex problem and they had to come out 5 or 6 times, which was incredibly frustrating, both for them and us. But they were fair in that they didn't after a while didn't charge us when they came. They lent us portable air conditioning units for our bedroom over the weekend when they couldn't come back till Monday. So, it was tackling a difficult problem. In all fairness, these guys caught the ultimate problem that probably a few others should have caught but didn't. The fact of the matter one of their workers did catch it and they were upset that this kept going wrong. They kept coming back the same day, the same night. One night they had a guy come over at 9 pm at night because they really wanted to satisfy us. I will say overall, they are excellent. It was a little frustrating but they kept working at it. If I could give an A plus I would on responsiveness. We have a contract with them.

installation was timely and professional

They do a great job. I have a six month maintenance agreement with them. I recommend them and use them, again. I have been with them since 1995. They were able to help me over the phone and had someone out to help me the next day. Their response is great and I am very happy with them.

Explained how my unit performed performed and that it was getting old and what my options were should it break down, including estimated prices for different parts. Signed up for fall heat service and received a discount for the two services.