Michael & Son

Avoid this company at all costs. You'll save yourself headaches, time, and money. Our heat pump was broken (no a/c) so we called Michael & Sons. The tech they sent out began by trashing his own company. He said that Frederick County where we live was "dead to them." How nice, right? During our get acquainted chat he also said Michael & Sons was expensive. That sure turned out to be true. Right away, he then shoved his tablet in my face where I was asked to sign a multi-page form full of legalese--and this was just for their $89 diagnostic fee. Like a boob I did. This nightmare of a tech then misdiagnosed our issue (as I later found out). When I called Michael & Sons to tell them about this wonderful experience, they said they would send out their "best tech" the next day. This new guy was even worse because he wound up costing us $400, and of course, didn't fix our heat pump. In fact, he apparently burned out our transformer. (It was working fine before he came.) He left by saying "Michael & Sons doesn't service equipment that they didn't install." How crazy is that? Of course, Michael & Sons would accept no responsibility for the burned-out transformer. The next day I called Metro Services HVAC in Silver Spring. As I'll detail in a different review they were as fantastic as Michael & Sons was horrible. I have no connection to either company, so please believe me when I say Michael & Sons is your worst nightmare, whereas Metro provided the service you pray you will get when you call a contractor. addendum: Read their reviews on Yelp. Please note they have offices all over. Make sure you read the reviews for the office that will be servicing your request

The technician came, did a cursory look under the kitchen sink, didn't run the water, shine a light or anything, quoted me for over $600 to snake the drain and then said... um, maybe we'll need to open the walls too. No, sir! I begrudgingly paid the $89 "diagnostic" fee for him doing NOTHING and looking at NOTHING. I will not be using their services again.

They're price is very high. I have to call them to change the system, because no one else knows how to put the system in. The quality of work is good.