Kehne's Carpet One Floor & Home

In January I shopped around to price and compare carpet places in the local area. All the prices were fairly similar for the proposed space. I found the carpet I like the best at Carpet One in Frederick. I called the office and they quickly came out to do a detailed measurement. That meeting went okay. Don, the sales consultant, was okay is his approach but horrible in his professionalism. He took repeated person phone calls and arguments with his wife over the phone about their upcoming trip to Ocean City while I waited for him to measure the job. Upon completion of the measurement he did tell me that it would take three to four weeks for the carpet to come in. I wasn't thrilled with the time frame but I could wait. Well over four weeks passed and no one contacted me. I called Don and inquired about the carpet he stated he could call and find out and get back to me. Next day called and told me it would be another week. Beginning of week 6 I called Don. This time he seemed annoyed and irritated that I called abruptly cut me off and said he will check and call me back later. He left me a voicemail that day and said if would be next week. Week 7 no carpet. That week I went to the store. I meet with the owner who did apolgize and I informed he I was upset with the lies and not being told the truth from the beginnning. I wanted to cancel my order but I had already given half down and would have been subjected to a cancellation charge. I felt like I being pacified with the owners comment but not real actions were taken. I was though informed that day the carpet was schedule to come in the following week all along and he did schedule me for that Sunday, the earliest he could. Thursday before the installed I recieved a call to possible change to Friday. I did agree and then prompted was called back in 5 minutes and cancelled because they already booked someone else. They did come Sunday 3/17/13 and install. The instal went quickly and the guys did and good job. All the delays pushed back furniture delievery which I incurrend finanacial charges for. Between the poor customer service and lack of general professionalism and respect I would not receommend anyone wasting their time and energy with this company. Especially if you like and expect people to follow deadlines. No compensation was given to me for my inconvience. I still paid full price almost $2000 for two rooms of carpets. Next time try my luck with Lowes. HAHA.

There was good and bad with Kehne's Carpet One. The flooring looks wonderful, but it took forever to get here. They canceled twice on me. I guessing the estimate wasn't well done, because there was an issue with the cove base. The owners are more than willing to make things right for their customers. I will say that. They were great, they work with you every step of the way, and we did get money back due to the carpet being late and for the problem with the cove base. Customer wise they are fantastic, other than that they are kind of shaky. Their price is fantastic. We had priced 4 different people. As far as customer service the responsiveness is an A. As far as getting the product not so much. I would definitely look into using them again, but I don't know for sure if I would.

We made a tentative appointment with this company, then decided to clean the carpet ourselves, thinking WE were to confirm. He tried several times to confim, then started on his way to our house. When we finally connected he was more than decent about it. We agreed to pay him $25, since he already had traveled a good way outside his regular area to get to us. Bottom line: our bad, and he was gracious about it.

The salesperson was very knowledge, the product worked as advertised.

Robert was very good about returning my call and set up a time to come out and give me an in home estimate right away. He arrived promptly and was very friendly and professional. He brought some carpet samples with him. He had the entire place measured in about 30 minutes. He listened to my needs and did not try to pressure me into purchasing more than I wanted. It took almost 4 weeks to get the carpet installed because it had to be ordered (3 weeks) and I wasn't quite ready for installation yet (1 week). The installers, two guys, had a little trouble finding my place but it wasn't their fault. They got started right away and worked straight through for about 9.5 hours until the entire job was finished. In addition to the carpet, they also had to move and then move back into place a lot of furniture, which is why it took so long. Afterwards, they vacuumed up all of the spaces and hauled away the debris. The quality of the installation was excellent. I would highly recommend them to anyone.

Kehns were stand out because of their installation. They have something called healthy living installation. They rip the old carpet out, clean the old flooring, do an antibiotic spray to kill any germs then they lay the new carpeting. It's so hot now, you have the condo closed up and usually new carpet really stinks. What they did was at the ware house they left the carpet to air out for a few days. When they put it in the condo there was no smell whatsoever. They installed it and I moved in the next day. There was no smell, I have allergies and it was outstanding how they took care of me as a customer. I'd say their customer service was the best I'd ever experienced. The installation was head and shoulders above the rest. I asked the other companies if they clean the mess after removing the old carpet and they all looked at me like I was crazy. I was very impressed with Kehnes. A colleague at work recommended them and they've been here for a long time. They were a stand out and I'd recommend them to anyone. They didn't give me an Angie's List discount but were very interested that I was on Angie's List and went out of my way to give me good service so I'd give a good review.

I could have not been more pleased with the carpet installers. They worked 2 full days with no lunch break and remained cheerful and professional throughout the whole process. They took the extra step to provide me with the best installation.

I USE THIS COMPANY A LOT, AND THEY ALWAYS DO A GREAT JOB INSTALLING CARPET AND VINYL. THEY HAVE VERY HIGH QUALITY CARPET. I'VE NEVER HAD ONE PROBLEM WITH THEM.

I HAVE USED THIS COMPANY IN THE PAST AND I HAVE ALWAYS BEEN HAPPY WITH THEIR WORK. THEY ALWAYS DO A BEAUTIFUL JOB INSTALLING CARPET AND VINYL. I ALSO LIKE THE HIGH QUALITY PRODUCTS THEY CARRY.