Custom Tub & Tile Resurfacing LLC

Excellent from start to finish. Constant communications from the time I made the request here until work was complete. Questions answered immediately. Work was done to perfection. Tech showed on early in time window, after contacting to let me know he was coming. Job done in 2.5 hours.

They are awesome and professional. It is the best $600.00+ I spent. The service was done in basically a 1/2 day. I would recommend that you visit them. I have already contacted them to start work on my basement shower stall.

It was an excellent job. Very professional service from scheduling to completion..

We hired Custom Tub & Tile Resurfacing LLC about 4 years ago and thought they did a great job at the time but I wanted to see how the work held up. Here it is, 4 years later and the bathroom still looks great.

The job went well. Although I had a few concerns before the start and during the job, the owner, Christopher Titus, was very responsive in addressing my concerns. In addition, his lead technician, Dennis, was very polite, prompt, professional and conscientious.

The results were not smooth. The finish had specs imbedded in it. They came back a second time and it was improved but still disappointing.

The technician, Dennis, arrived on time and was very professional. He diligently set up and performed the service while ensuring that the area was clean when he was done. Our tub looks like new thanks to his expertise. Scheduling was also great and helped us to rebook for an earlier appointment when needed. We would definitely recommend this company and service.

Technician arrived on time and was very informative and nice. It looks very nice and I love having the new tub.

These are the nicest, most responsive people you could ever work with. Every interaction with them was professional and cordial. They are truly dedicated to their work. That's why it pains me to say that I think their PRODUCT does not hold up to real-life conditions. I had our 1980's-era sky blue cast iron tub and surrounding tile resurfaced because I didn't care for the color. For about a year everything was fine, and we followed all the directions and cautions to protect the surface. A small chip appeared on the front inside wall of the tub, and CT&T repaired it without charge even though they thought the chip might have been the result of damage not covered by the warranty. We didn't think so but also didn't know what caused the chip, and we appreciated their willingness to do the repair under warranty. After about a year and a half, splits and peeling in the surface started to appear. Around that time, I broke my foot and needed to use a shower stool in the tub for weeks. The stool had large rubber feet (like the tip of a crutch), but apparently the contact of the rubber feet on the surface was enough to cause it to start peeling away in large sheets. CT&T said they best they could do was wait to repair the surface until I no longer used the stool. I completely understand that, but I'm now planning to replace the tub and tile entirely. When people get injured or as they age, using a shower stool is commonplace. I need to know that I and future owners don't have to worry about that. I wish the resurfacing material were robust enough to withstand real-world uses. Sadly, I can't recommend the CT&T product even though I admire and respect the company's customer service.

Tech arrived on time and coated the tub and fixtures in about 3 hours. He was careful and kept my home clean.

Great company. Everyone that I interacted with was very pleasant. Getting a quote was straightforward and the technician was on time and very professional. It looked amazing when he was done. Unfortunately, the product is not as robust as I expected it to be. Four months later I have had to touch up several spots from chips of different causes. Some were my own fault, like dropping the new curtain rod while installing it. However, twice now a dropped razor has caused small chips in the tub. I would definitely have spent the extra money to get a liner or have the whole thing torn out and replaced if I had known it would be so fragile.

Completed work in the time estimated. Chemicals are really smelly (though they warned us they would be), but the work was actually quieter than we had anticipated.

Fantastic. It looks so great! He was on time, very professional. A+++

The contractor was professional and polite. I forgot his name, but he was very mindful to keep the job tidy by preparing the bathroom with plastic covers to prevent paint stain elsewhere other than the tub itself. Cleaned up everything so that was a pro in my book. He kept to himself and completed the job quick. Heads-up: to refinish the bathtub, they do need to keep a window open to blow out the fumes, so doing this in cold weather wasn't a great idea but I had to to meet the timeline to sell the house. So if your bathroom has no windows, you might need to take this in consider as they might use your bedroom window and set up a long plastic tube along the hallway.

Everything went extremely well. Professional from start to finish. Job well done.

Purchased the deal thru Angie's List for $299. I contacted the company & spoke with Larken about the job. She was very polite & courteous & answered all my questions concerning the job process & details. Setting up the appointment was easy & communication via phone & email was exceptional. I needed the area around the drain repaired & also wanted a non-slip surface & Larken informed me of the additional cost ; $50 for the drain repair & $75 for a non-slip surface. On the day of service, I had to call Larken & reschedule the arrival time of their tech. due to the plumber having to remove the drain. Larken did an outstanding job notifying the tech. & moved the job up a couple hours. The tech. , Dennis , arrived on time & got right to work. I had an exhaust fan already set up & he went over all the details with me & answered all my questions. He covered everything in plastic to protect other areas from any spray. The job took about 4 hrs. & I couldn't be more impressed with the outcome. He cleaned up everything & made sure I was satisfied with job. He also explained their warranty & how to maintain & clean the tub. The 60 yr. old tub looks new again & the caulking around it is excellent. The non-slip surface is a big plus & we won't need those unsightly bath mats anymore. Thank you Custom Tub & Tile staff for your excellent communication skills & professionalism & a job well done by Dennis & post job follow up by Larkin. I would definitely recommend this company.

I was unhappy with the initial result because the default white they used is called "kohler white" and is more like a cotton color, not a true white. I'd recommend that customers make a point of reviewing the color before the job as I would have been more than happy to pay of an upgrade to a true white had I known. I was quite dissatisfied at that point, but couldn't have been more pleased with their responsiveness and willingness to correct the color. Everyone I worked with - from the technician to the office staff - were very friendly and helpful.

Excellent job. Tub looks new with a high gloss. Added non-slip finish to the original order for an additional $75, which is well worth it. No more messy mats that can slip. The company followed up the same day with an email giving warranty information and instructions for proper cleaning Highly recommend this company. Great value.

I purchased the work via a special offer the company had posted on Angie's List. A company representative scheduled the work quickly, and on the day of, the workman arrived very punctually, worked steadily, provided excellent information, and finished in just a few hours. The tub looks great!

The tech was early (which was great), did a great job (tub looks brand new). I will definitely use them again.

The professionalism and friendliness of the technician, Dennis, who came out to do our bathroom work was wonderful. When he was finished, our bathroom looked like we had paid for a MUST more expensive total remodel and was like having a whole new room. Unfortunately, we had some seriously bad luck later that very same day when a plumbing issue unrelated to the work done by CTT backed up black water into our newly refinished tub within the 24 hours that it needed to cure. The manager I spoke to on the phone about our now ruined bathroom was not only professional, but friendly, relatable, and incredibly understanding. Between his through the roof levels of customer service and Dennis' willingness to come back out and get our bathroom looking back to new again (now that we had our plumbing issue resolved) they both went above and beyond what I could have expected or hoped for. I will without a doubt be recommending Custom Tub and Tile to our friends and calling them in the future for any other needs.

It was ok. I expected it to last longer.

Great , resurfaced bathtub looks great

a couple of delays, but the tub looks great

The job is good at first but after 8 months, the drain that he had put in started rusting around the rim and even after using rust cleaning products the rust return and continue to get worst.