4-Outdoor, Incorporated

Contacted 4-outdoor about installing a 24'x12' shed on my property, they provided a quote, and requested half of the payment up front, not a problem and I paid it. I sent emails once a month requesting updates on when site prep would begin and was told there are a bunch of people in front of me, and they would get to me when they could. so for the next 3 months I waited, and received zero contact by either phone or email saying they could get to my project, or that the building is completed and that they were waiting on good weather. Finally 4 months after giving them the initial payment, I sent another email seeing if I could get an update. I received an email stating that he was loading up the equipment and was heading over there later that day, however no call and no show. I received a phone call a couple days later apologizing for the delay, and a bunch of excuses. He even stated that he could have gotten to my project over the winter but "just didn't". I informed him that I'm fine I just don't like to be kept in the dark. He said he will try and get to it that weekend starting with gravel delivered on Friday, finished the conversation with just let me know if something changes. Well no gravel, and no call no show on Saturday or Sunday. This makes a total of 5 months since I signed the contract. I sent them an email stating that due to non-performance of work I would be forced to cancel the job and get my money back. No call or response to my email. The following week I get a text from my neighbor that they are working on my shed, I get home and its set and in place. He did a great job, building looks good, and site prep was as minimally invasive as possible. As I was home he showed back up to put the ramp in place. He immediately starts yelling at me, telling me I can't send emails like that, that hes put 21,000 of these units in (if they started in 2003 as the description says, that's more than 3 a day), and he has clearance to work at the white house. I told him simply that all I ask to be kept in the loop and he can make a 2 min phone call to let me know he wasn't going to be there, his response was that he doesn't have time for that. He continued yelling at my for 10 min and getting in my face, and finished with next time just build it yourself. Overall the actual construction and work is top notch. However the organization needs a middle man to schedule the work and communicate with the customers. So after a total of 5 months I got my shed. I deal with contractors and contracting teams all day long, I have never been talked to as a customer this way, nor talked to my customers this way. I would not recommend this group for future work.