Motivational Movers

Perfect! They were truly professional.

Arrived on time. Personality conflict with myself and both the on-site supervisor or his supervisor's professionalism.

No commentary, just including actual text of email exchange: We believe it is extremely important for a customer to be comfortable with and confident in the service they are being provided with. Perhaps it would be best for you if you did refund your coupon purchase with Angie's List and find a provider that has the policies, procedures, and rates you are looking for. Please Feel free to contact us if you have any other questions. We are happy to answer them for you. ****I'm very perplexed at this approach to moving. I've hired movers many, many times over the years, and I have never been told they will only move items that were on the estimate. Nor have I ever heard that if I said stop, we've used up enough hours, that they would insist on continuing to move everything on the estimate. And yes fuel/mileage were in the fine print, but I assumed they would be the kind of reasonable charges one expects when one rents a moving truck. Perhaps I should refund the Angie's List purchase and use a more traditional service.*** Unfortunately, I can not schedule your service at only 4 hours as it is standard policy not to schedule partial services. This can often cause alot of confusion during a service. You can send us an adjusted item list, indicating only the items you would want us to move for you and we will be happy to provide you with an updated time and cost estimate. Please note that the team will be contracted to move only the items on the item list you provide. I apologize if you feel our fuel and mileage fees are excessive, they are standard charges for all services, and are outlined in the fine print of the coupon purchased from Angie's List. Please contact me in order to either provide an updated item list for your service, or to confirm that you accept the original estimate and secure your service date. Also, just a quick reminder, we do only charge for the time that is used and not the time that is estimated. ***Thanks, then I think I'll stick with the Thursday! I went online and filled out the estimate. However, I would like 4 hours of work and no more. If they can't get every box in 4 hours, I'll deal with that myself. The mileage/fuel are excessive for a seven mile move. Thanks!***Service: T4 (4 member move team)Rate: $135.00/hr Minimum service: 4 hrsMileage Fee: $65.00 ($65.00 for up to 25 miles, $0.79 per mile over 25)Fuel Surcharge: $31.60Estimated time: 6 hrs to 6.5 hrsEstimated cost: $906.60 to $974.10* This estimate is based strictly on the item list provided on your estimate information form. Any additional items or hindrance will cause an increase in service time which will increase the final cost. *Estimated costs do not reflect the use of any coupons or discounts. **Please note: Any services scheduled on Sundays will increase the hourly rate for the service by $10.00/hr. Any services scheduled on a holidays will increase the hourly rate for the service by $15.00/hr. Standard service policy All of our services include free furniture padding. All furniture is covered in standard quilted furniture padding, extra protection is available for purchase, such as; plastic shrink wrap, boxes, bubble wrap, seat and mattress covers. All items that we disassemble will be reassemble by your service team. We do not take responsibility for any item disassembled, reassembled, moved, or packed by the customer. Your estimate was based on the following factors: 1.) The size and amount of items indicated on your estimate information form. 2.) The stairs at both of your residences. Larger items can sometimes be difficult to maneuver up or down stairways slowing the team a bit. 3.) The travel time and distance between your two residences. Please note that a loaded box truck moves slower than a car. 4.) The hil at your move out residence. Carrying items up a steep incline will slow the team a bit. The more smaller items such as toys and boxes to be carried up the hill there are to be hand carried up the hill the more time it takes. 5.) The disassembling and reassembling of the 3 beds. On average it takes 10 to 15 minutes to disassemble 1 pop n pull bed , and 15 to 20 minutes if tools are required. Bunk beds can take a bit more time as they tend to be more complex. Remember, we only bill for time used not the time estimated. We do have a few tips that may help you to save on time: if you are making a trip to your new residence take a couple of small boxes or items along with you, disassemble the beds, and place all boxes and other small items to be moved by the movers on the main level, or by the door or closest room to the door. These items will be moved first and this prevents having to search the house to make sure we have them all before loading furniture. We have had customers in the past who have saved up to 2 hours of time by using these time saving tips! The date you requested Thursday, April 25, 2013 is currently open. Once you receive your estimate you must contact us by phone or email to confirm that you accept the estimate and confirm the date you are requesting. Thank you for considering our bid, we hope to be able to serve you.*** Your service can be scheduled for any day of the week that works for you. We do have rate increases for Sunday services ($10.00/hour) and for services scheduled on federal holidays ($15.00/hour). These rate increases would not be covered by the coupon. Please feel free to contact me if you have any other questions, I am happy to answer them for you. ***Hi quick question...I have a vague memory that the move needs to be done on a weekday for this coupon, not a weekend, is that correct?*** Thank you for your interest in Motivational Movers, LLC! I am happy to help you towards getting your moving services scheduled. At this time, we do have availability for the date you are requesting Thursday, April 25, 2013, however, we do require that all of our customers complete our online estimate information form and receive a time and cost estimate for their moving services before we can confirm a service date. I do see that you have purchased our Angie's List Big Deal, $270 for 4 movers and a truck for 4 hours. This coupon is a discount off of the first 4 hours of your moving service and can be applied as a payment towards your bill once your services have been booked. It does not guarantee that your service is completed in the 4 hours covered by the coupon, and the coupon does not cover the Mileage fee and Fuel Surcharge that would be applied to your service. We believe an informed customer is a satisfied customer and nothing is more satisfying than having a complete understanding of your purchase. Please ask as many questions as you can think of. We are happy to answer them!!

Fantastic - did a thorough job on complex assignment.

The service cost more than what was advertised , approximately $400 more. Their work was too slow. They needed a larger vehicle for moving my amount of furniture and they damaged my furniture.

I was told that no one has ever filled up a truck of this size with things from a 1 bedroom (800 sq ft.) apartment. I had four guys moving now stop for 8 yours and they guys were great. They really went the extra mile to make sure that I was pleased. They attempted to take a door off in order to get a desk that I had into a bedroom that I was going to use as an office. Unfortunately this did not work, but they tried. I was very pleased and if I ever need these guys again I will not hesitate to reach out.

it went very well. The company was very responsive and the movers were extremely professional and pleasant to work with.

Motivational Movers gave me a good estimate. They called a day before to confirm, they showed on-time and at the right location, that was good. They are hard-working and did everything perfectly. The job was difficult, I moved into an old-fashioned apartment that's up three flights of stairs. The bill was certainly fair, we didn't go over the bill, in fact, it was $75 under what the total estimate had been. And I was pleased that they had these five movers that do everything and I think it was in five hours. They did everything perfectly, I gave each of them a $20 tip, because they did a hard job and they did not stop. They kept moving, moving and moving the whole time. Motivational Movers was everything one could have expected and more and they were real nice too.

Two of the three regular crew were stellar. Nice, conscientious and hard-working. I think they had a new person who wasn't trained yet so he wasn't proactive and had to be told what to do all the time. They were very careful in my new house and were a pleasure to work with.

I purchased a coupon on Angie's List for Motivational Movers to provide the services of 5 movers and a truck for 4 hours. I knew that the move would require @ 8 hours to complete but the coupon saved me $165 overall. On the day of the move, the crew showed up earlier than expected (a good thing) and in addition to the 5 movers there was a supervisor and a supervisor in training. We ended up with a crew of 7 for the price of 5. The team worked lightening fast, filling the 24' truck in @ 2 hours. They then drove the truck to our new residence, unloaded everything into the garage and split the team in two, one group stayed at the new residence to place everything that had just been unloaded and the other group went back to collect the rest from the old house. The entire job took a full 8 hours. The crew was very carefull with our stuff and worked VERY hard. They never used a hand truck or a cart - everything (including our massive china cabinet) was carried by hand. They disassembled all of the beds and large furniture pieces and put them all back together before leaving. There was no damage worth noting.

The move went well and they did so an a small time contraint that I had. They arrived timely and followed me to the other location. They moved the couch from my friends house and treated her home with care. They moved the couch into my basement which was very difficult but they completed the task without any damage to my door way or walls. The place the furniture in place until I was satisfied and with care.

Motivational Movers were the best moving company I've ever used. My contract specified 4 movers and a truck so I was pleasantly surprised to find 5 movers - one of whom was the supervisor. They phoned when they said they would and showed up exactly on time. They were very careful with all of my parent's goods on both ends. They also were more than willing to adjust the locations where the furniture was placed - even after several moves. My parents moved into a retirement home where movers must be very careful to keep everything out of the hallways. I mentioned it to them and they already knew this. Because of this excellent move, I've already given their information to several friends.

They were great and very responsive. Nice crew! The only issue is there was a bad scratch in the floor discovered after they left, from the bedframes. There was also 2 scratches on our dining room table that I pointed out to them before they left. The supervisor was terrific but needed to direct some of the team to be more careful. They came on time and worked diligently to finish the work. They worked hard and were good guys.

Very professional, courteous, and on-time. Our glass table was damaged upon unloading. Company hired a contractor to replace broken glass. It took about three weeks to receive replacement glass.

We got a great deal for Motivational Movers via Angie's List and I was really pleased with the work they did. Fast, and efficient they got our move done in 4 hours and were very careful not to damage our newly refinished floors and painted walls. I've already recommended them to our neighbors.

They were great; on time, professional, polite, plenty of help, knew what they were doing, careful with the furniture. Small move, but it was a great experience.

TERRIBLE, COULD NOT BE WORSE!

The four movers showed up on time. Three were simply movers (muscle) with what seemed like little experience, but all were friendly. There was one foreman who obviously knew how to move furniture. Unfortunately, the foreman was not always right with the other three and while moving a large refrigerator, the foreman was outside the house (either on the phone or eating) and not watching. The other movers then scraped the fridge on the corner of another table and damaged the stainless steel doors. This is irreparable. When I called the company to inquire, I got laughed at and was told that all four of the workmen claimed my husband was helping to carry the refrigerator. This was a lie. Why would I hire a company to move us, if we were going to help carry things? I was told that it was the word of the company's workers against us. I was not offered any solution to this problem except to say that the company would do nothing. Now I am stuck with a brand new $2000+ refrigerator with a crease and a dent down the front. I am very disappointed with the way that the company handled this situation and the way I was treated and the lies that were told. Don't trust this company. If you choose to gamble with them, be sure to have more witnesses to the entire move than they have workmen.

Polite and hardworking but inexperienced, resulting in several scratches that had to be repaired.

On January 31st we received an Angie's List Big Deal offer from Motivational Movers of $230 for 3 movers and a truck for 4 hours. The offer strongly recommended to call Motivational Movers directly to ensure that they could accomodate the date requested prior to purchasing the offer. I called Motivational Movers several times but each time I got voice mail. On the fourth attempt I left a message asking for them to call me back and that I wanted to take advantage of tthe Big Deal offer. This was approximately 4:30 on the 31st and the offer expired 23:59 on the same day. I did not receive a call back and so I called again on February 1st and after a couple of attempts I was able to get through to speak to someone. We discussed the move and the date of February 15th, they were fully booked for that date but could do the 13th but the best date with availability as the 14th. I agreed to the 14th and, as directed, submitted the move details via the website. Here is the response that we received on Saturday 2nd February. Thank you for your interest in Motivational Movers, LLC. We did receive your online estimate information form, however because there was no indication of the amount of flights of stairs at the move in residence, we are unable to complete your estimate. I do apologize for the delay in returning your phone call as you had mentioned on your form. We are an extremely busy company and we return phone calls in the order they were received. At this time, the dates you requested on your estimate information form February 13 or 14, 2013 are completely booked up and we are now booking in to mid to late March 2013. If you would still like us to provide you with a time and cost estimate please provide us with correct information regarding the amount of flight of stairs at your move in residence and we will email you your estimate within 24 to 48 hours. Please feel free to contact me if you have any questions, I am happy to answer them for you. I did provide all of my contact details, a quick phone call would have resolved the issue with the flights of stairs(3). I may have misconstued this whole thing but it seems that the Angie's List Big Deal promotion has been rescinded as the only offer here is to provide a time and materials estimate for a date 30+ days beyond when we need the service. Neither of which will work for us. Motivational Movers have excellent ratings on Angie's list and I am sure provide a great service, however in this instance it hasn't worked out for us and we need to now go elsewhere to get the move done.

This was during the summer when there was a power outage. The power to our elevator gave out and we were basically screwed. However they still accomodated us and took care of us on their next available moving date at no extra cost. The move went smooth and it only took 1 trip from Arlington, VA to Lorton,VA. I highly recommend them!

Went very smoothly. quick service... in and out. very professional. I highly recommend them.

The guys arrived relatively on time; in fact we were hoping they'd come a little later than they did but they arrived pretty close to the start time. There was one "Supervisor" guy and two younger guys. Overall, they did a good job. My only worry from the start was that they would purposely go slow in order to drag out the time and get us to pay more. In general, they did not do this, however, I definitely had to be aggressive about making sure they stayed on task and were moving as quickly as I could politely get them to do. Not a huge sense of urgency, and when the supervisor first came into the apartment and saw how far it was to the elevator, he immediately started saying how it was going to be tight to fit into the four hours. So, we agreed to all do our best and then assess when we started to get in the "danger zone" of going over. I did not want to pay too much more over what the coupon was. So, everything was going fairly well while my husband and I were finishing up some of the small stuff in the apartment. We had already moved a lot of the small stuff ourselves and really just needed help with the furniture and the boxes. Then I noticed the supervisor was not coming back and forth to the apartment anymore, only the two younger guys. AND they were not using the dollys/hand trucks, etc. the most effective way so I had to go and get the grocery cart from the dumpster area to speed things up! The two younger guys told me that the supervisor was watching/organizing the truck. Well, since I was 6 months pregnant, it seemed watching the truck was something I could easily do, especially since I could do little else to help with the move. So, I went to the truck and offered to watch the stuff so he could move with the other guys (seems logical right?). Anyway, he reluctantly agreed but I'm not sure he really contributed much back at the apartment, etc. Towards the end, they had gotten almost everything out, and the supervisor warned me of the time (and I was watching the clock too) and so we agreed that we were satisfied with what they had moved so far and we should get going to the new house. Once they arrived there, they quickly moved everything inside (again the supervisor stayed in the truck and "supervised"/moved things from the back of the truck to the front). This was slightly annoying but the job got done in almost 4 hours (I think we went over by an hour) and nothing was broken or damaged (at least not severely or really worth noting). So, yes, I would use this company again for a small move, and I think my expectation of how it was going to go was pretty much right on. My advice for those using the service - expect to go over the time slightly, but be up front with the "supervisor" about what you want to accomplish in that time, and then stick to it. We're all trying to save money in this economy so hopefully there is some understanding and patience with this. Good job overall.

They were excellent, got done early and did a great job.

Everything was very professional. The phone call I made was refreshing, as I spoke to someone who had energy and politeness, and was able to get me a direct quote. That quote led me to go ahead and request a date, and they gave me several to choose from, which was very nice. Everything was easy to do, and there weren't any hidden costs. The 2 men and Supervisor arrived promptly and immediately began working, keeping well within the 3 hour minimum, and also had positive attitudes, with the ability to laugh and make jokes - even under the strain of some of the heavy furniture! I would definitely use them again, and plan on letting my friends know of their service. EXCELLENT!