Denison Landscaping & Nursery Inc

I've used Denison for leaf take out in the fall. I've been dealing with them for years.

See above. Note that they once claimed that we never hired them to do work in a rebuttal to an earlier review, and I have the invoice for the work in case anybody doubts our claim.

After taking measurements and getting an idea of the landscaping and backyard renovation I was seeking, Denison representative promised to return "within a week" with an estimate and a timeline for the requested job. A date and time for his return visit was set. However, the Denison representative did not show up as scheduled. Follow-up phone calls were not returned either by the representative nor anyone from Denison. I paid a visit to Denison nursery to find out the status of the estimate. I was informed that the representative was not on site at that time, and was "promised" that he would call me later that day to rescheduled. Never heard from this representative. Never heard from ANYONE at Denison. Horrible customer service. This is NOT how a company wins new customers.

I was unable to reach anyone to receive a quote for services. I am unable to recommend or disapprove of services as I was unable to reach anyone.

We kind of held off on it and I tried my own hand at it and we finally got some grass to grow. We didn't use them. They were good. I didn't think it would cost that much. I thought the estimate was kind of high. My interaction with them was great. He was on it. He explained what all had to be done. If I didn't have any success with it myself, I probably would have gone back and gotten them. It cost me a lot less. Their quote was pretty detailed. They came right out. They responded real quick.

2 people showed and they were simply wasting time and at the end they charged huge amount of price by calculating the unnecessary number of hours.

When Denison Landscaping answers the phone or email, all is well. Problem is trying to get a hold of them and then having the company follow back up. Denison Landscaping came out to my house in 2012 and built a rather large retaining wall behind my house and replaced the lower deck platform that was badly tilting due to excessive soil erosion. Denison Landscaping did a great job, the price was very reasonable so after that job was completed, we had do additional work to the front of the house consisting of hardscape the two front gardens with stone and build a paver pathway to our front door from the driveway. Total for all that work was approximately $15,000. All the work was great so we were hopefull to have them come out in 2014 to so some more work. I both called and emailed the company via their "contact us" form on their website and no answer. I'd call the residential services phone number and every single time, it would go to voice mail. After 3 or 4 attempts, I gave up and we hired someone else to do the additional work. Now it's March 2015 and I need an additional retaining wall built to level out the ground to support stairs for a new deck that's being installed next month so naturally, I'd like Denison Landscaping to come out and do the work because of the outstanding job on the first retaining wall. This time, in the course of three days, I called twice and left voice messages, sent them a message via Angie's List (because now I'm a member) and on top of that, I emailed the company via regular email, not the "contact us" on their website. Several days later I get a call back from an answering service on Monday, March 16 stating they got my message and I would get a call back. Three days later, no phone call or email. This is the last time I'm going to contact Denison Landscaping for anything. Good workmanship, good prices but very hard to get a hold of and unreliable when it comes to communicating with their clients. No one actually answers the phone; customers just get invited to leave a message. In the end, not worth the time and effort.

The job was completed after three (3) visits. The provider returned the second time to smooth out the graded area and the third time to lay seed and straw. After three visits the yard is looking much better. They were kind of hard to pin down to complete the job, but they got it done.

Everything was done professionally and timely.

The initial estimate went swimmingly. I waited to contact the Denison Representative to engage them to do the work. When I did make contact to hire them for the job, the Representative that performed the initial estimate stated that my job was given to the Department Head and that he would contact me. I waited several weeks to hear from the Department Head to no avail. I contacted the original Representative to let her know that I had not heard from anyone. Couple of months later, I still have not heard back from Denison. Little did they know that depending on how well they performed on the initial job, I had other work I would have hired them to perform. However, that is no longer the case.

Very well. My yard looks like new and fresh!

in sping of 2013 we had some landscaping done in our front yard. The price was reasonable and we were pleased with the outcome. We contacted Denison this year to have the landscaping pruned and munching done. Basic sping touch ups done. I called for an estimate and my phone call was promptly returned that day. I set up a date and time for an estimate to be done. That is where the good service ended. They never showed or called on the day we set for the estimate. I called the company to complain. Got a call back from the same employee who was supposed to come on that day. He apologized and said it was a oversite and he forgot to put it on his calendar. He then said that he would come out ASAP and do the estimate and give me a call soon. Five days past and I did not hear from him. I then called and left him a message directly asking if he had come. That was five days ago and have not received a return phone call. I am pleased with the work that was done last year however, I am very dissapointed in the customer service this year. For that reason I would not use them in the future.

I purchase things from them all the time. It is a family run business. They are highly professional and they guarantee their plants for at least a year as long as you do what they tell you to do to take care of them and it is entirely successful on my part. They are a bit expensive than the independent people that go around your house.

I wanted to spend money on landscaping. They never responded to my requests. So I spent $100k with someone else. Now, in person? I have had good experience when buying from their business. WHEN I GO IN PERSON. But they are just too busy for some of us. I can understand being busy, but they could have responded to me and told me that.....instead of ignoring me.

I have used them a number of times. Unfortunately, a few times they did not show up until 3 weeks after I called them. They were never able to give me a specific day and time that the work would be done. Sometimes I had to call twice. They were not good at following instructions. However, it looks like they are the only game in town where I live since I can't really get anyone else to show up for that price sometimes any price.

It's okay. It would be much better if I had taken care of it. A couple of the heavy winters we had, did some damage. The wall is okay and most of it is still pretty good. It was a little pricey but I had seen their work and I knew that I would get a good product. I didn't have any issues with the estimate, landscape architect or the crew. I was at work for most of the work. They did a pretty good job in just a couple of days.

No work was done at my address below because Denison never contacted me. By now, I think that someone should have contacted me about whether or not they could give me an assessment and do the work. Also, see my commentst under "What did the provider do?"

I went into contract this year with them but I have been using them for many years. They are very punctual and very professional. They are a little bit more expensive but I never feel t like I am being robbed. They give me cheaper options and sometimes, they tell me how to do it myself instead of me having them do it and then pay for it, so I like that about them. They charge me a $120 for the spring service and I can find a guy that will probably do it in $100. But in the end, they don’t take advantage of me and they do a good job and they get it done. I think it is a very fair price but it is still expensive than most of them if not all of them. They give me a window of one to six and they are here at 5.55 so they are within the time that they say are going to be but I am always their last customer! They are very professional.

Very well. Small problem at first with grade of gravel, but they were accommodating and delivered some extra, while removing the unusable portion. Deliveries of field stone and soil were very timely, and well placed. Soil quality was oustanding. Very professional service overall.

They were really good, they came out and they had suggestions and said that it would be too late to lay sod and grass seeds and suggested a better time frame to do that and ideas on different plants we're planting, they're really good.

The technician was on time and professional. The work he did was okay. However, after he left water was leaking into my basement. I called them to come out immediately to fix the leak but they said they could not come out until four days later. I had to hire a plumber to come out that day. I was not happy with their service.

They were good and professional. Their price is a little high but they did what they were supposed to do.

They did a great job. They were done in a timely manner. They were very polite and courteous--I would use them again.

We used them in March. They did a flowerbed and cleaned up bushes and trees. The quality of the work was excellent, the response time was good, they were able to work with my schedule. They offered great craftsmanship. The price was high but the quality of the work was good. I will use their services again.

I liked them a lot. The only difference between them and the company I ended up using was that Dennison did not use a 3D program to show how the project would look. The company I used had this 3D program which was very important to me. It allowed me to see the project and made decisions based upon how the 3D image looked. I liked the people, their responsiveness was excellent, and the people were great. The price was also competitive. The only difference was the program.