SBL ELECTRIC INC

SBL Electric was highly recommended by Wilson Heritage Lighting to hang a stair hall pendant light. We also had them replace three old broken electrical sockets with GFI units. We were pleased with the punctuality and work on the visit on the date indicated. The owner took a look at an outdoor project that we had and said that he would get back to us with a formal quote. He also looked at our electrical panel and said that the original 15 amp lines in our 82 year old house were sufficient for everyday use (TV, lights, alarm clocks) because our big appliances (washer, dryer, computer, refrigerator, etc. ) were on dedicated circuits. When he didn't get back with us, I called and he said he was on a job and would return the call if I emailed him. I emailed him, but he never returned the call. I called a second time and his cell phone cut out, so I emailed him again, and he never returned the call. The third time I called the number on the business card, and when he answered he said he was on vacation and that "my wife will kill me" if he conducted business. He kept repeating that as if I was supposed to magically know he was on vacation through osmosis. He told me to email him again and that he promised he would call me the following Tuesday to schedule the work. He said he could send his crew out to add a socket for the big AC unit, but I said I would wait because we wanted the bid on the outdoor project. Again he promised he would call me, and again, he didn't. I was pleased with the initial call, however I can't recommend them because he doesn't return phone calls. If he didn't want to do the work, at least the courtesy of a call to that effect would have been appreciated. And the comment about his wife killing him if he took the business call - especially when he was the one who had screwed up twice before - didn't sound like he was taking any responsibility for his actions. So my rating of over all, "D", represents my dissatisfaction with the way I was treated. Price, "B" because his prices weren't the cheapest, but were reasonable for what they did do on that first visit. Quality, A, again, for the work they did on that first visit. I have no complaints on that. Responsiveness gets an "F", because he doesn't follow through, despite the calls and emails. (FYI, he seems to prefer email contact with job specifications, however his business card doesn't carry his email address. And the number on his business card is a cell phone that he never is able to take business calls at - go figure) Punctuality gets a "C", which is split between his first visit, and his failure to honor his promise of the "guaranteed" call back on the day he said he would. Finally, the "D" in professionalism. Your experience may be different than ours, but professionalism to me means conducting business in a fashion that incorporates courtesy and respect. And aside from that first visit, we haven't received any courtesy or respect in the three follow up calls. We won't be using them again.

Better than expected.....cleaned up after work was completed. Everything turned out great. Will definitely tell others about this company.