Harford Appliance Repair Service

Unfortunately Landers was not the company which responded to my request. Another company, Harford Appliance Repair Services, Inc. called to respond to my request for quotes. I was in a hurry when answering the phone and could not check my request for bids. Later I realized that this company was not one of the ones recommended by Angie's List. The company which responded was able to replace the igniter but at over twice the cost of the same repair I had done by a previous provider who was a legitimate Angie's List company. I do not know how this company got my information from my Angie's list inquiry but I most definitely would NOT hire them again. Their receipt has no address or e-mail address. their phone is 410-803-0033.

Great response, punctual time, they even called to say they were on the way and worked with our busy schedules to accommodate a time that worked for us. Repair man said he had never seen this brand ice maker before (Maxx Ice- can be purchased at Home Depot, Sams Club, etc) and that he couldn't really identify the problem. Said it was likely the mother board but he couldn't get the parts. He suggested we order the parts separate then they will put in. I'm not comfortable with this since 1. We don't know for sure what the problem is and 2. If he isn't familiar with the brand, how is he doing to do the repair? Now I am out the $90 service request fee and have zero answers. When I purchased this ice maker, I researched the brand and model and paid for expected quality. It is < 3 years old. I am not confident we got an accurate diagnosis. I expected the problem to be a simple solution, which I still suspect. We will be calling another company for a second opinion before we shell out this pricey "suspected mother board" issue.

Very well. Arrived on time. Was friendly and knowledgeable.

It went very well! I had used them previously for a fridge repair. They are not inexpensive, but they are worth every penny for the quality of work you get. I would highly recommend them.

They were great. They were on time and professional.

Very well they were timely And professional. Felt it was a bit pricey but isn't eveything now a days a5md probably no more then others.

Very easy to make an appointment. They were prompt and professional. Gave me multiple price options.

* The good part of the experience was the company's responsiveness and punctuality. It was good to be able to get the refrigerator back in operation the same day. * The bad part of the experience was the price which also reflects on professionalism. I had a problem with my refrigerator and made an appointment for service. I then diagnosed the problem myself but decided to still get the service to be 100% sure and to get the refrigerator operational the same day. I called the repair service back to be sure the part would be on the truck when the technician (company owner) showed up. When he arrived, I already had the refrigerator taken apart and defrosted with the suspected bad part removed. He confirmed within about a minute that I was correct, did a quick calculation and told me the price for the repair (with his hand resting on the box holding the new part): ~$229 ( ~$60 for the part, ~$79 service fee (show up fee), and ~$90 for labor). I asked if that was the best he could do and he said he would take $10 off the price. I sucked it up and paid because I needed to get the refrigerator working and because at that point I already owed the $79 show up fee. The repair took less than 20 minutes. He was at my house for a total of about 30 minutes. * I got Angie's list to avoid situations like this. I'm pretty disappointed. I was fine paying double the online retail price for the part in order to get the fridge fixed quickly. I was not fine with spending $160 for less than 30 minutes of work. * Caution: The ~$79 service fee does not get applied to labor even if the repair is done on the same trip. * Caution: The labor rate appears to be about $180 per hour (he told me that I saved myself money by having the fridge defrosted and taken apart) * Caution: The company's website says: "Unsurpassed quality at unbeatable prices" and "Get service that's good for your wallet" * I think that applying the service fee to labor would have been reasonable since the repair was done on the same trip. That would have dropped my cost for the 30 minute repair to $151 (without the $10 discount). This would have been fair and good for both of our wallets.

The service technician called and let me know he was on the way and arrived when he said he would. He assessed the dishwasher and quoted a price. The repair is a common repair and he had the parts on his truck. He was able to complete the repair and adjust the door in under an hour. Very professional and will definitely call again if I need to.

My freezer went out on Sunday night. I did not realize it until Monday afternoon. I looked up repair companies on Angie's List and sent a message to Harford Appliance Monday night. I did not receive a response by Tueday morning, so I called them. I got a service appointment for Wednesday morning. The repairman, Marty, called 45 minutes before arriving to let me know he was on his way. He rapidly diagnosed the circuit board was burned out and he had a replacement board in his truck. He called to verify the new board was compatible with my refrigerator, then installed it. He showed me the burned out circuit on the old board. He was in the house less than 45 minutes and had diagnosed and repaired the problem.

Called in the morning to get dryer fixed. Set up appointment for early afternoon. Tech called and said he would be at my house within an hour. Showed up on time and has the part I needed on the truck. Can't beat the service.

When I called, they wanted to come that day but I was not available. They came the next day and found the problem then the following day to replace the part. We were very happy with the service. He was prompt, polite and courteous.

Called and they promptly answered the phone and made an apppointment for the next day between 1p and 5p. Called before they came (as requested) and showed up at 1:30pm. Marty was able to identify the problem with my washer within 1 minute of seeing my machine and fixed it with the part he brought with him! He was in and out within 30 minutes. Very nice and professional. Will call for future repairs without question.

they called to let me know they were one there way. found the problem and correct it while still showing me what to do should this happen again. they were professional and courteous.

Marty came in, assessed the problem then told me what was wrong, and told me how much it would cost.

Repairman was 3rd one called, first to call back and arrive. Had part needed on truck & replaced. Start to finish in 20 minutes. Smart guy - knew his business.

They were very honest, told me that the cost to fix the washer was not worth the expense. I would be better served to purchase new.

Rick arrived during time window and called ahead of time to let me know he was on his way. Within 15 minutes after arriving, he had the problem diagnosed. Repair completed in under an hour. Very knowledgeable and courteous.

My fridge stopped working. Found company on Angie's. Called about 8 am. Got an appointment for later in the day. The called before arriving and came in the time frame promised. Had the parts and fixed it.

They definitely identified and fixed the problems. The ice maker was shot and the turntable in the microwave would not turn. They were prompt and courteous. My only issue was the price. I just wish they would have made the first service call free. In other words, often you don't pay for the estimate if you agree to have the work done in the estimate. If you don't agree well, then, you pay for that first service call. But in this case we paid for the first call even though we agreed to go ahead and do the work. I know he had to come out twice. He had to come back with the right parts. He did everything just fine. The bill was just higher than we thought it would be.

Fast knowledgeable polite service tech, was ready with needed service part and had everything up and running in no time.

Service tech called to let me know they were on their way. here on time friendly, efficient. know their appliances.

Sears installed an over that did not work, after them coming 4 times to try to fix it we called Hartford Appliance. They came the next day and fixed it. They said that the original installers did not install correctly. HA was amazing! They saved Christmas!

The repair was completed efficiently with no subsequent problems.

They replaced it, but they are very expensive. The people we dealt with were very nice. I rated it Fair because of the price.