CHAMPION PLUMBING AND HEATING

Bill is simply awesome, he right away knew what what was in need of repair and had the part on his truck. He is a pleasure to work with; he explained what was faulty and how he was going to fix it. He welcomed questions and his answers were concise and informed. You cannot go wrong using Bill. I would reccomed him to anyone needing a plumber. He is A+.

Bill is an absolute dream to work with. He is honest and upfront about everything. He went above and beyond to make this potentially stressful situation as smooth as possible. I would recommend him without hesitation.

Service was prompt and excellent

He's really honest. We had a flood going on so he told us how to fix it until he could come out. Very good, very reasonable. He's not looking to line his pockets with your money.

It went very, very well! Bill was on time for the estimate appointment and gave a fair estimate for the work that needed to be completed. The actual date of the work was scheduled by phone, from his office assistant, Tracey (who is also his wife). She was very, very pleasant and professional. The day of the work was just a few days from the initial estimate appt, per my request. Bill arrived a bit earlier than expected, although traffic was horrible at that time of day. The work was completed timely and properly. There were no hidden charges or fees. The agreed price was what I paid. I am extremely happy with the work that Bill did and, by the way, he made no mess and took all of the old parts with him. Would I recommend him? You bet! I've already given out all of his business cards and have forwarded his information the my condo building's property manager and our on site real estate agents. I've sent an email to friends and family telling them of my great experience asking they contact him for any of their plumbing needs. I feel a family owned business that has the credentials, proper licensing AND expertise should be given the opportunity over the large anonymous corporations. Ginnie .

Though it took a couple of monts to schedule, the installation of the water neutralizer tank went well and I am happy with the job Bill did. However, in addition to the installation of the water neutralizer, I had planned to use Champion Plumbing to repair or replace the computerized head of my water softener and to install a water filter -- it was for this addional work that I began experiencing difficulties with Champion Plumbing. My repeated attempts to schedule the additional work were in vain -- not receiving any timely return telephone calls from either Bill or Tracy. The voice mail I received from Bill on March 7, after I left repeated messages with both Bill and Tracy, did not set a appointment. Rather, Bill explained that he was not and quot;dismissing meand quot; but, that he did not get to the plumbing supply house that supplied my existing computerized water softener head frequently and asked that I call him so he could explain. I returned Bill's call approximately 3 hours later that same day only to leave a voice mail message for him again. I had not heard anything back from either Bill or Tracy since March 7 -- prompting me once again to call the both of them on March 31 and April 1 and leaving messages for both of them to attempt to schedule this additional work. Again, as of this writing, (April 8), my efforts were to no avail. While Bill appeared competent, did a good job on the install of the water neutralizer, and I thought that he had a good plan of action to repair/replace the computerized head on my water softener, his non-responsiveness has effectively erroded his reputation with me to the point I would not recommend him or his company for plubming. Sadly, this result could have been avoided if Champion plumbing had simply communicated with me and with a modicum of timeliness.

I called Champion when I noticed a slow leak from the Temperature and Pressure (Tand P) Regulating valve on my hot water heater. I called them on a Friday afternoon and they were there first thing Saturday morning. Prompt service, even though this was not an emergency situation. The water heater is only a few years old and the plumber from Champion felt that the weeping Tand P Regulator was most likely due to high water pressure in the home. A Pressure Reducing Valve (PRV) on the main supply line reduces public water supply pressure to acceptable levels for domestic usage. My PRV was original to the house (built 1973) and was no longer reliably regulating pressure. Champion removed the old PRV and replaced with new. I looked up the part and it costs about $75 retail. The job took about 45 minutes total. In the process of replacing the PRV, Champion unintentionally loosened some adjacent threaded connections for the county water meter. One of these connections had a slow leak and Champion didn't catch it. I noticed it before they left and they tightened up the connection, no problem. However, in my opinion, they should have caught the loose connection, so I gave a and quot;Fairand quot; rating of and quot;Cand quot; on quality. Probably just moving a little fast on a simple job. They do provide a 1-year warranty, so any call back would have been covered, but still. Also, a small area of carpet under the service area was soiled by dirty water, which I cleaned up after they left. Overall, the plumber was helpful, listened to my concerns, fixed issues when found, and gave advice on a few other plumbing problems. Good professionalism and a personable. I would use again. I've had a bunch of contractors come through my home since I moved in two years ago and I'm pretty picky about service. My overall and quot;Band quot; would probably be an and quot;Aand quot; for a lot of people. If you care about the water heater issue: It was determined that cold water supply pressure to the water heater was approximately 100 psi, and desirable levels are about 40-65 psi. Water expands when it is heated, so pressure in the tank is generally higher than the supply pressure. If supply pressure is too high, the pressure increase due to heating can exceed the designed release point of the Tand P Regulator Valve, causing the valve to safely release some of the stored water. This is normal operation of the valve, but not how you want your water heater to be running. In my case, adjusting the PRV to reduce supply pressure should prevent the Tand P Regulator Valve from activating regularly. FYI, my Tand P valve is designed to activate when tank pressure is greater than 150 psi (I think this is standard for most residential water heaters).

I am am not without some household plumbing experience of my own acquired over the years and was very impressed with champions honesty and integrity, commodities of increasing scarcity in todays world and I have dealt with other plumbers. I will engage Champion in up coming near future kitchen and bathroom rehab projects. Highly Recommended.

Great service

see above... we never made it past an estimate

I called them late in the day. Since it was not an emergency his visit was scheduled for the next day between 2 and 4 PM (time was convenient for me). He arrived ar 2:10 PM. The problem was resolved in about 30 minutes. I have used them before and will use them again.

Dealing with a distressed property is always difficult and the unexpected tends to crop up. During a routine de-winterization call, Bill did a complete inspection of the home to make sure there was no visible damage to the pipes. He discovered that the previous homeowners had come back to remove the washing machine. Unfortunately, it did not disconnect easily and instead they decided to use a pair of pliers to snap off the hot water line and spigot. Not only did he immediately call the realtor, he waited for direction from myself, the prospective buyer, before performing the work. Once the repair was completed, he then went to turn on the water. It is no small wonder that a distressed property had a past-due bill and Bill was kind enough to explain the process on how to pay the bill, contact the county and then have the water turned on from the main line in the neighborhood. He answered all of my questions, then all of my realtor's questions and then my boyfriend's questions too! He was willing to come back later in the day if he had an opening in his schedule, but what impressed me the most was how professional Bill was and how he took the time to fully explain the situation. His thoroughness and professionalism impressed me far more than I had ever expected.

Difficult / challenging job performed quickly, professionally and kept informed all of the way.

Bill was wonderful!! He made sure that all of my carpet was covered. He quoted us a price and that's what he did the work for. There were no surprises. He was very polite. He is very knowledgeable and takes the time to explain things. When they have done work for us in the past, we have been very pleased. The plumber was able to make a few suggestions about our basement plumbing and they worked out wonderfully. They show up when they are supposed to and their prices are good. We won't use anyone else now!

BILLY IS A VERY TRUSTWORTHY PLUMBER. I LEAVE MY HOUSE UNLOCKED FOR HIM TO ENTER, IF I AM NOT HOME. I THINK HE IS VERY PROFESSIONAL AND KNOWLEDGEABLE.

THE PLUMBER WAS WONDERFUL. HE WORKED EFFICIENTLY AND METHODICALLY. HE COMPLETED THE WORK FASTER THAN I HAD ANTICIPATED. HE WAS VERY FRIENDLY AND PROFESSIONAL.