AT YOUR SERVICE REPAIRS INC.

At Your Service was contracted by Home Depot to install our new dishwasher after separate delivery. I received a call from the company on the day delivery was expected, and when I was sure the unit was correct and complete with hoses and paraphernalia, I called AYS to set up an appointment. An installer was scheduled for the following morning, he arrived on time, and everything was neatly done and checked in less than a half hour. A good experience.

It did not the installer complained about the amount of work then ultimately didn't install because he said I needed a fire shield although there was a preexisting gas range there before, this is also after two days of not being able to get in contact with the company to even get the range installed. Once I was able to speak to someone in customer service they first blamed me, then JC Penney, then I was ultimately told that the installation date was under their discretion. I have already requested a refund from JC Penney as well filed a complaint with them as well. Run from this company I was out of stove for three days and this company did not care.

My experience with this company was very bad. I had trouble getting them to set a date/time for estimating the job & a date/time for installation of a new microwave. They were not considerate of my schedule. The technician who did the installation was great but the microwave was defective so he told his office to order a new one for me. This was not done until weeks later when I called to find out the status. They told me conflicting stories on why it wasn't ordered immediately. They said they would order it. Again, weeks went by, & still no microwave & no call from the company. I called again & received conflicting stories again. After a lot of calls (initiated by me because they never returned a phone call), the new microwave was installed- 3 months after my original order & installation. I would not use this company. Their technicians know what they are doing, but the owner & office staff don't know how to run a business.