Service Today Inc

I was pressured into making a quick decision on a new air conditioning system after I asked for more time. He said, "oh, we can finish this quickly" when I said I had a meeting to get to. Even though technically he did not "force" me to do anything, I think it is unethical to NOT give a person more time when they say they want it. I told him I had a meeting and asked to postpone. It makes me wonder what else the company is unethical about. Perhaps he was afraid that if I reviewed my research, I would see that their product and service were overpriced. I told him all this directly on the phone. ALSO, the system is making static-y crunching noises. When he returned my call, he asked me to tell him about the noise. I HAD SENT AN AUDIO RECORDING!!! I am hoping that can be fixed in a timely manner, or I will have an indisputable complaint that cannot be dismissed as "But you said..." A brand new system should not make strange noises. I would not recommend this company.

Initial call was friendly and able to schedule same day service, just like they say. Tech called about 45 minutes prior to arrival. I gave him more information on the phone about my low water pressure on our well system. He suggested that my bladder tank had malfunctioned. Over the phone he gave a estimate of $2,500 to replace it. This was totally insane! I had previously looked at the tanks guessing it might have been the problem and in every store in the area the tank was around $219 or so. After my initial shock the tech claimed that this was the going rate due to Service Today being a large company, lots of overhead, etc. So in the end, I decided to go ahead and replace it myself at a cost of $219.

To begging I had an appointment between 8am and 12 pm. When no one showed by 1230 pm I called and was informed he only had one customer before me and must have been delayed. I asked why I at least was not given a courtesy call and CSR couldn’t provide an explanation. He did offer to reschedule me for the 1st stop the following day. They did arrive at 8 am and I was provided a cost of $412.00 to install 1 ceiling fan. Mind you all the wiring was in place and just a matter of securing to the ceiling and attaching the wires. Naturally I declined this extremely ridiculous rate. The most aggravating part of this whole thing is that even though they missed the original appointment and I was not provided a courtesy call the still charged me the $49.00 service charge. I don’t usually write reviews but with the lack of customer service and ridiculous high pricing I figured this was a good time to warn others.

They worked on an eighty year old man's Geo Thermal system 15 times charging him $7,441.00 over seven months and could not repair the system. I would not trust them with your family's house or friend.

The technicians were knowledgable and competent. It went well.

They did good, they knew what they were doing.

Following a face to face meeting today, the issue has been settled to my satisfaction.

We presently have a two-year service contract with Service Today. Since the beginning of that contract we received an annual cleaning and maintenance visit that was satisfactory and friendly. Our problems began last Saturday evening, Dec. 17, 2016, when our furnace stopped working. A serviceman came the next afternoon and diagnosed the problem as a bad blower and control unit. He was polite and told us that someone would call us in the morning (Mon.) about the part and would make arrangements for the repair. As it happened, there was no attempt by Service Today to call us on Monday and the temperatures outside were below freezing. I called Monday morning and afternoon but received no information about when the repair might be made. The only response I received was that they would come as soon as they found the new part. The next two days were equally cold and my wife and I lived in our house wearing our winter coats. Temperatures inside the house got down to 38 degrees F. at night and we were forced to huddle around a small portable electric heater. I continued to call them at least two times a day but never received a response except that they were still looking for the part, first in Salisbury, MD (Monday) and later in Pennsylvania, (Tuesday). On Wednesday morning, after searching on the internet for an hour and making a few phone calls, I was able to locate both parts at Northeastern Supply, a local plumbing and heating supply only twenty minutes from home. When I called Service Today about this, I received again, no reply. Finally, at 6 pm on Wednesday evening, almost 96 hours after I first reported the problem to Service Today, two repairmen came to replace the parts that were under warranty. Happily, there was no charge for the service or the parts, but all our house plants are now dying and our nerves are completely shot. I would never recommend them to anyone. Finally, I realize that some repairs require time; sometimes it is difficult to find the right parts, (ours is only a 7 yr.-old furnace), but to be told that the parts were not available locally was not right. More than that, I am upset with their inability and/or unwillingness to stay in contact with their contracted customer on the progress of the repair, especially when it was so cold. If we had known at the beginning that it would take four days, we would have had at least the option of renting a motel room or of going out of town to visit family. I find it totally unacceptable to have to wait four days without getting one phone call informing us of what was happening. My wife and I were definitely left out in the cold!

Brian did and excellent job and was very knowledgeable.

I could not be happier. Starting from finding two leaks in my yard that were coming from the main water line from the street, which grew quite significant to flood my yard, I already knew the pipe would need to be replaced. I contacted Service Today at 1130am Monday morning, had a comfort specialist at my home by 330pm (the fastest response I've had for any company I've used). My yard is quite accessible from the street, and would require it to be dug up to access and replace the pipe. But the complication of getting under the foundation and safely placing the line added to my stress. Within a half hour, I had an estimate to excavate the yard, remove the pipe, replace the line coming into the house, run it under the foundation, and connect it to my main plumbing. I signed before the comfort specialist could leave, and agreed to have the job completed. In my driveway, the comfort specialist sent all the paperwork and had the wheels in motion before close of business. By Wednesday, I was scheduled for the entire job to be done while I was at work Friday. By 0730 Friday morning, the excavator was in my driveway. From the time I left for work and time I got home, Ms. Utility came to mark off where the lines were located, water was turned off, the excavator dug up the yard, a new line was placed, yard recovered, and water pipe was connected to my main water pipes in my home. When I left work at 5pm, the job was done. For the amount of labor involved, and the urgent need to stop running water, I feel this was worth every penny. On top of it all, the work completed was guaranteed for one year, which was even better to find out. The plumber who contacted me when all was done couldn't have been nicer. After this experience for such a major plumbing job, I will always use Service Today for my plumbing needs. The speed and efficiency to get such a major task completed met my expectations, and I truly could not be happier.

Had to wait six hours for service person. No indication during that time if and when the service person would show up. However, the service person was very competent. My main problem was the cost. Fan motor is about $100 and 1.5 hours labor so $200 total would be the reasonable price. Service today charges a flat fee - called a Level 5 for $586, or almost THREE times the reasonable price!

Provider arrived as scheduled for annual maintenance on heat pump - discovered Freon was low and replaced for $110. Have had heat pump under maintenance contract with Service Today for several years, and have always been happy with their work.

Done in the timeframe anticipated day and a half. There was a problem with a faulty thermometer outside which was replaced the next day. Cleaned up very well - would not know there was work done (and the furnace i s in the attic)

I have a yearly service contract with Service Today for my HVAC. I had an appt. set for two weeks from today to get my heater ready for winter. However, I turned on my heat yesterday and realized this morning that the motor was running but the heat itself hadn't kicked in. I called at @ 8:45 AM to schedule a tech to come out. He arrived at 9:30 AM and over @ 3.5 hours, replaced a defective part, which he had on his truck, and winterized my unit in one visit so I was able to take the appt. for two weeks away off my calendar! The tech, James, was pleasant, professional and highly competent. The instant response was incredible and the fact the tech requested that he be allowed to do the winterization in addition to the repair in this visit was great! I highly recommend this company for your HVAC service.

Excellent - very professional, timely service. They were totally customer focused, clean, orderly, on time. Did exactly what they were supposed to do. Would hire them again in a second!!

I ran into a Service Today representative at the Amish market in Easton, MD. I saw they sold Train equipment, which I like. I talked to the rep about my current systems age, and that I might be thinking of replacing it at some point. He suggested I have a routine service, and explained they had a special price for it. I decided to call service today and schedule a service. The person I talked to was very nice and quite helpful. I told her I'd like to get my heat pump and my oil furnace serviced. I also explained the heat pump might need to have the gas charge checked, and perhaps some gas added, as it was not cooling as well as normal. Over the 15 years the system has been installed, the system has had to have gas added twice. The service was scheduled for the next day between 12:00PM and 05:00PM, so far so good. The next day I did not hear from anyone until 05:30PM at which time I got a call saying the service guy would be arriving soon. I said fine. Although this was a bit after the time the service was scheduled for, I was fine with it. I understand how the service business is and how things get backed up. Around 6:00PM the service guy arrived. I went out to great him, and tried to make causal conversation. I said to him, I guess you're working some overtime today. He seemed annoyed and said something to the effect that it was not because he wanted to. I understand doing service can be a hard job. I was a medical device field service engineer myself before I retired. I know service guys can have a bad day. So I tried to move on. Anyway, we started to discuss what needed to be done. I explained the heat pump should be an easy service, as it already had a new filter, and the outside condenser was clean and free of debris. I said the evaporator may need cleaning, the system checked for performance, and perhaps a bit of gas added. Now the serviceman seemed upset with this. He went on to say he could not put gas in the system without calling the office to get permission. I thought how strange. He also was quick to explain that this would cost extra. I said I understand that. So far this guy is giving me all kinds of signals that he may not be the right guy to do business with. I then moved on to mention the other job, my oil furnace service. Now he is even more agitated. He told me he was not told the second job was an oil furnace. I thought perhaps he did not work on oil furnaces, and so ask him. He said he did. I thought maybe due to the late hour he did not want to get involved with the oil furnace, so I told him it could be done later. This did not seem to make him any happier. We then walked around to the heat pump to look at it. He again mentioned I'd have to pay more, and it is expensive to put gas into the system. I believe he said between 30 and 60 dollars a pound for the R22. I'm thinking which is it? Anyway, I mentioned I had a brand new full 30# bottle of R22 he could use, and this seemed to get him more upset. Look, I'm retired and have to watch my pennies. I did not think this was an unreasonable request, and I told him I understood I'd have to pay more for the labor. He said he was in the business to make money and would not use my gas. I'm a reasonable guy, but at this point I'd seen enough of this guy. He arrived at my house late, and obviously not in any mood to do any work. I tried to work with his attitude offering to reschedule the oil furnace. I tried to be friendly and respectful with him and got nothing in return. I'd had enough and said it was best if he left, he did, and he was quick to do so. The next day I called Service Today and explained what happened, and why I ask the serviceman to leave. The woman I talked to was very understanding and said this was not how they do business. After we talked about it, I agreed to send an e mail detailing my experience. I did so the next day. You would think that after I explained that I was looking for more than just a quick service, that I may be interested in replacing some of my HVAC equipment, and that I was looking to get some kind of relationship including maybe a service contract, that they would be very interested in my business. Well, they spoke loudly and clearly that they are not interested. I never heard back from anyone. I'm a bit surprised. I did check with a friend that uses Service Today. He has a contract with them and is happy with them. I did check Angie's List, and the reviews were good. So I'm left to wonder why I had such a lousy experience. I can defiantly say I won't be calling them back.

I just can't say enough about this Company. They handled everything in a very courteous and professional manner. I would definitely recommend them for HVAC, plumbing or electrical service. The last thing I needed at year-end 2013 was a heating problem, but a few days before Christmas and at the onset of very cold weather, my Heat Pump failed. I called the Company that installed the unit and learned they had merged with Service Today so I explained my heating dilemma to them. In spite of the cold weather and the lateness of my phone call, they advised a service repairman would be at my home that afternoon. Much to my surprise, the repairman arrived as advertised and began to work on the equipment. The problem was discovered immediately. I was told the problem was significant and that several parts needed to be ordered and I would be called as soon as they were received. A few days later, the parts arrived and the unit repaired but the unit was still not operating correctly. Service Today kept on the job until the problem solved, repaired and everything corrected. The Heat Pump is now operating very efficiently, in fact,, better than new. All of the repair work took place over a two week holiday period during the cold weather. Communications with Company representative were always very polite. It's unusual to have a pleasant experience with many repair companies, but this one was certainly a pleasure with which to work.

Came to house to look at old system an needs. Gave quote after writing up in car. Explained and answered all questions. Waited for my call as to what company I decided on. Came back with final quote, deducted rebate, wrote up form for DP rebate. Installed in one day, cleaned up all mess great job.

It went smooth but it wasn't the cheapest company I've dealt with. They were very reliable I called them and they were here within two hours. They were very professional.

Great service provider. They always come the same day as I call. Very reliable and very nice workers.

We have a service contract with them and they come before the cooling season and before the heating season. I'm sure if a repair was needed, we would have to pay for it. They send people out that do a good job. About seven years ago, We had our air conditioner go out. They put a new unit in within five-six day. That was remarkable considering the circumstances. We have been using that unit ever since. They are sometimes fifteen minutes early or fifteen minutes late, but I think that 's good. My husband used to work in cooling. He said that these guys know what they are talking about.

We did not have to pay because it was in our contract. They did a great job.

The heat wave was brutal. Everybody's air-conditioners broke too. They were working really hard. They got to me as soon as they could. They were very professional. They could have told me that the whole unit was faulty, I wouldn't have known the difference, but they didn't. They told me it was the fan and fixed it. In the middle of the heat wave, I am sweating in buckets and wouldn't have hesitated. They could really have taken the advantage and they did not. I appreciate that. My husband was ill. He passed away a year ago. I don't have a man to tell me. If one hears a woman calling them for servicing, they see an opportunity of a single woman, but they didn't take advantage of it. The guys were great. Their price was very reasonable. I will definitely use them in the future.

The contract was signed on 9/1 and the installers began work on 9/27. Although they warned that this could be a three-day job, they had everything done before 3:00 on the second day. The installers were great--and honest--they had gone about six miles before one of them realized that they had installed the wrong thermostat from what was on the order. They turned around and came all the way back and switched out the thermostats. They said they realized I had the more expensive one on the order and they didn't want to leave me with the other one--although, to be honest--I would not have known the difference--they all look pretty high tech!

Their price is reasonable and their quality is good. I would use them again in future.