Hammerhead Construction, Inc.

THE FLOOR WAS POORLY DONE AND BREAKING UP TO THE POINT THAT I HAVE TO REPLACE THE TILE. IT DOESNT APPEAR TO HAVE BEEN INSTALLED PROPERLY.

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I did not have the work done by Hammerhead due to scheduling conflicts. I needed the work to be completed as soon as possible due to the dire condition of my ceiling. However, I would trust Hammerhead to provide quality work with my home. My experience with this company has only been positive. I came to know this company through another contractor, who could not take on this project; however recommended Hammerhead's work. I was able to quickly obtain an appointment with Bill. Bill is exceptional and knows his craft. Despite the fact, I had a million questions, he was always patient and professional. Barbara, who works the office, is a true professional too. During the summer, it seems every contractor is busy and takes a while to get back to you. Hammerhead, despite being busy, provided quick responses to every need or question I had. It was a pleasure working with this company and I would use them in the future.

Hammerhead did a fantastic job on our project. They were very easy to work with through out the process even when we needed to change the plans or add additional work. They got the job done ahead of schedule and all of the work crew was very polite and accommodating while on site. I have done multiple house renovations and Hammerhead has been the best I have dealt with, we will be using them to do work on our new house as well. Couldn't have asked for a better team!

The Hammerhead team was great to work with from start to finish. It is clear that they all work well together as well. I had many questions and they always responded to them very quickly. I am very happy with my kitchen cabinet installation. Bill came to my house to measure, and he also offered some good suggestions. Jack and Jim got the job done quickly, without sacrificing quality. George did the plumbing and finishing touches which brought it all together. Barbara was wonderful throughout the entire process.

I felt that the project went well. This was the first time I had contracted for a renovation and I found it very easy to work with Hammerhead. The cabinets are beautifully installed. There were some unexpected issues which were corrected quickly. Hammerhead's sub-contractors (electrical, plumbing, lead containment and removal) were on the whole professional and very skilled. Their office is easy to reach, front office staff very responsive, attentive and great to talk to, frankly.

Hammerhead was very prompt and professional. They did a great job on the stairs we got added onto our deck!!

Hammerhead Construction, Inc. were very good. They did a very good job. They put in all the cabinets and electrical work in the kitchen. It only took them two days to do everything. They worked through Home Depot, so we negotiated the price with Home Depot. At the time, the price was reasonable. They were very, very quick. They cleaned up everything when they left. They were a very nice bunch of guys. They came in and it was done much quicker than I accepted.

Hammerhead subcontracted for Granite Outlet in Timonium. Granite Outlet was useless. The designer/sales person talked a good game and we signed. The designer ended up botching the design, cabinet order and measurements. She was fired. So was their first contractor. Thank God halfway through our project Granite Outlet hired Hammerhead. Jack and the crew at Hammerhead was experienced, and corrected any problems on the go. They did an excellent job and we are very pleased. We will now hire Hammerhead directly.

There was a prompt response to my request for an estimate. Work was scheduled within a acceptable time frame. Workers arrived on time, and worked consistently to complete the job. Workers were professional, friendly, polite, competent. Work was completed within an acceptable time frame. Follow up to ensure satisfaction was consistent. Very satisfied with this organization, and would recommend them to friends and aquaintances.

We are absolutely thrilled with all of the work Hammerhead did for us. They worked with us in our design of the new kitchen, including the style and color selection of the new cabinets and the cabinet trim. When we chose the floor tile and granite they helped us in coordinating the look and our color selections. We had Hammerhead stay at our beach house (which is 3 hours away from our regular home) during the kitchen remodel and retiling of the bathroom floors. We were not present during this construction. When they were ready to grout the tile floors, they called us because they felt the color grout we had picked was too dark. They said we only had 1 shot at getting it right and asked us to trust them and let them pick a grout color more appropriate to the tile. We agreed and they were right! The new floors are beautiful and the grout we had chosen would not have looked right. In addition, we were informed ahead of time that the mirrors in the bathrooms were glued to the walls and that they may break when they tried to remove them in order to get the vanities out. We knew this but were amazed to find the mirrors still in place when we saw the bathrooms. It turned out they decided to shave the bottoms of the vanities instead and we cannot tell the difference in the vanity heights it is so minor. They saved us having to buy new bathroom mirrors! While the remodel was going on, Hammerhead called us every day and let us know how things were going. When we got to the beach house to see everything after it was completed, I was amazed at how clean, neat, and free of dust everything was. They even made all of the beds!! They were completely trustworthy and that is important to us. We had the same great experience with Hammerhead at our home where the existing shower was replaced. They made suggestions for laying the wall tiles and the shower turned out incredible. It makes us feel like we are in a spa! We are planning on using them again for our next project.

We were new to using a contractor for anything in our house as we are usually do it our self types. Hammerhead was easy to use and they made the entire experience very easy and the work was done very quickly.

Awesome job, but according to countertop installers the cabinets were not leveled from one side of stove to the other side, but hammerhead came the next day and redid their work. Then once countertop was in they came back and put the sink and garbage disposal in. Excellent results. Thy are very trustworthy, professional, and willing to work around your schedule!

It was great. Hammerhead is incredibly detail oriented and trustworthy, and they always do excellent work. I will continue to use them for any remodeling needs as they occur.

My response to the company as of 6/10/2010: Issue #1-Asbestos floor replacement. He told me that he couldn't pull the floor up since there was asbestos there. I do not know asbestos from a piece of tile. He showed me and I took his word for it. They left it there and laid the floor on top of it making it higher. I was not happy with that, but did not say a whole lot about it as it would cost additional money. All of the houses were built around the same time and many neighbors have also had kitchen remodels with no asbestos. Nothing was done in this house since 1950. I cannot dispute that one way or the other since I have no proof. Issue #2-laying the tile floor diaganolly. I called other contractors and they informed me it would not cost anymore to have it lay diaganolly. I do not feel they gave me any additional labor service since it was not more work. Issue #3-sink plumbing issue. My water wouldn't go down once they finished. I bought two containers of Drain-o and put it down the sink as they suggested. They told me I should have a new pipe put in and that was my option so I took their recommendations and had it replaced. It was not stopped up when they started and they want me to pay more to have it fixed. They claim that they gave me $125 of free service for that which is untrue. They eventually did something to the drain and should have done that in the first place, taking 15 minutes. It was not a major thing that should have been taken care of with the installation. The 4th Issue-stove not fitting properly. I bought my appliances through Direct Buy and in all fairness to Hammerhead, I believe that Direct Buy should have some responsibility toward the stove not fitting since they were the ones that helped me select the appliances. I am told by another contractor that the problem is my stove was not designed to fit into a custom space. The stove should not have had a finished side. It is finished on all sides and does not fit the width. I didn't know this and don't believe I should be expected to know this. Since Hammerhead was supposed to be coordinating with them, I do not know what the miscommunication was. I don't give them 100% fault. Direct Buy definitely shares responsibility. He also made a comment in his last statement that we were discussing the contract and I took the initiative to take it. I asked if there was anything about it that I needed to know. I am not a kitchen specialist and wanted to be sure that these issues would not come up. After our final discussion, after the fact, he claimed that he did patching of the walls. They knocked holes in the wall after putting in a dust barrier. He didn't do any free services for the walls. He also had strange behavior with his large, iron plumber's wrench hitting against his hand while over me which is my observation and made me uncomfortable. They saved me absolutely nothing and broke a couple of things. They moved a freezer for free which is the only item.

The experience was a disaster. They said it would take three weeks and it took three months. The person that I met with never came back to the site again. No one ever worked a full day. They left my key to my house taped to the inside of my mailbox. I was very angry about that. They made choices that were unacceptable instead of asking me what I wanted. They wanted me to pay to fix things.