Floodbusters Inc

We are very pleased with the excellent results of the installation of the custom-built Grate Drain™ basement drainage system by Floodbusters. The entire team at Floodbusters is courteous, professional, and responsive. We had many concerns and apprehensions about this project because it had to be done in a finished basement area. Mark, who first surveyed the situation, carefully inspected the area and was able to determine the exact location and extent of the drainage and pump system required to limit any unnecessary demolition. He also took the time to answer our many questions and provided material specs and video so that I knew exactly what this project entailed. Craig was able to schedule our project within our timeframe of availability and stuck to it! Charles and Dwayne arrived as scheduled and worked steadily and efficiently. Even the boss came on site to give a hand hauling debris. The team took care to protect and clean surrounding surfaces as they worked. The project was completed on time as promised. We highly recommend Floodbusters for any of your basement waterproofing needs. Their responsiveness, timeliness, and attention to detail in workmanship will give you the confidence in a company that is reliable, trustworthy, and true to its mission in producing a high quality of service.

The workers showed up on time and was very professional. They completed the work to my satisfaction and cleaned up the area before leaving.

I've used Floodbusters twice in the last two years. The first time they came out and sealed a crack in my utility room to exposed concrete. The job was solid, but the sealant they used looked a bit sloppy. I called and the same week they came out and painted over it. Now it looks good! This was in 2019. This past February 2020 I had them come out again, this time they had to remove drywall to access where the crack was. Two different men came out then the first time. They did a pretty good job. All I need now is for my drywall to be replaced and another successful job will have been done and in the books. I really appreciate this company and highly recommend!

The service was excellent, as usual. I've used this company once in the past. I especially like Wanda who helps answer the phones for the company, she is very pleasant. Two technician's came out. They had to cut out drywall, and cut a 2x4 to access the crack. They then sealed the crack with two different types of materials. One was Teflon over top of the epoxy they used. They also went a step above and sealed the outside crack for me as well. This company is 10/10.

Having had considerable basement issues with water I utilized the services of FloodBuster's to assist in waterproofing and correcting my problem. With a major iron ore issue we we're finally able to install a system that allowed for cleanout and maintenance and prevent the continual flooding and water damage that I had experienced. While this was a challenging process and required a few corrections Floodbuster's worked with us along the way providing quality work at times below cost corrections to ensure that my waterproofing challenges were complete. I would recommend them especially in challenging situations.

Floodbusters did an excellent job sealing the water out of our basement. They installed a sump pump and drainage system which they check annually. We were very happy with their service. Employees were polite and knowledgable. We highly recommend them.

Floodbusters was great. We had a quick timeline needed and they met it. Willing to work with us on the project to get it done in time and prevent any more issues. They were efficient and respectful of the house. They kept it clean despite a very dirty job. Since the work was done the basement has been dry and no more flooding/issues.

For many years we had a damp and sometimes wet basement. Especially after heavy rains. After Flood Busters installed their system, very promptly and efficiently, the basement has been bone dry, inspite of the heavy rains we have had all across Harford County during the past year. There has not been a single damp or wet spot anywhere. JLow

Wow! After years of water seeping into our basement and 4 floods, I felt really defeated. My husband and I cringed every time it rained even a little. After our last flood, we called Floodbusters. They gave us a reasonable estimate, which was cheaper than the other 2 estimates we got. In fact, there were even a couple of businesses that didn't even call us back. They installed a second sump pump and a trench drain outside of our basement door. I will be honest--The 2 men who installed them did an amazing job, but they left it messy and unfinished and when my husband pointed it out, they insulted my husband. We immediately called the company and spoke to the owner. The owner was astonished and not happy at all. He sent someone out the next day who redid the cement finishing on the inside and outside, and he cleaned up the messy areas. He was EXTREMELY professional and apologetic as were the owners. Two weeks after the installation, Baltimore received torrential downpours and storms for days on end, and it continued for the next 10 days. Our basement was BONE DRY!!!!! We are so grateful to Floodbusters!!! My husband and I can now live normal lives in any weather with the piece of mind that we will never have water issues again!!! We HIGHLY recommend this company!

Things went well. We had a poor sales experience due to a previous salesperson that did not fully disclose the situation I would experience, however Floodbusters did make the situation right and warrantied the product to ensure that my experience moving forward was the best it could be given the complexity of my basement situation. They continue to work with me and believe me if you have any situation like I do in regards to Iron Ore and the devastation it delivers to your waterproofing system, this crew through my experience is the team now to hire.

On time, excellent job, cleaned up and completely in a timely manner.

To begin with, the estimator stated that I would be emailed an electronic copy of the complete estimate since the yellow carbon copy was faded and barely legible. Additionally, he said there would be a video/slides with the detail of exactly what would be done for my records. However, this was never provided to me. This is the first example of poor reliability from the company. I would also like to note that on the estimate, the estimator recorded all of my contact information including my cell and email and was directed to contact ME directly for all communications even though my architect had scheduled the estimate. Not ONCE was I called or emailed throughout this entire process. Second, the job was quoted to take 1.5-2 days max to complete. On day one, the contractors did not arrive until almost 10am. It was later explained that there was a personal emergency which caused the late arrival which could have been overlooked except that they left promptly at 3pm (and the next TWO days arrived at a similar late time). Given the very short work day on the first day of the project, I expressed extreme concern 3 separate times over ensuring the work was completed on time by conclusion of the second working day, I was provided grave assurances that it would be completed as originally quoted. On day two of the project, there was yet again a late arrival. By 9:30am when I called the scheduler, I was informed it would be another 1+ hour before they arrive because they had to pick up some items and were stuck in traffic. One would assume, if you left the job site at 3pm the day before and have a full day of work to complete on day two, you would acquire these items the afternoon/evening before. Continuing with day two, an additional two workers were brought in to help out in completing all of the activities. This was appreciated as there was no way the original two workers were going to be able to complete all activities as scheduled. At 3pm on day two it began to rain; it was stated that the rain was preventing the cement from sticking so they would need to come back the next day. However, there was still the rest of the drain to lay in one of the rooms, the sump pump and piping had not been installed nor the pipe out the back to drain from the sump pump which all were left to do in addition to laying the concrete. Since our hands were tied, further adjustments to our schedules were made to accommodate the additional time for completing the job. The foreman stated he would be there promptly at 8am however due to "traffic again" did not arrive until 9:45am. This right here shows the level of reliability as if one was stuck in traffic the day before at the same time, then one would assess they need to leave earlier to account/avoid the traffic, and if you are going to be late, you communicate with your customer to reset expectations as they have made arrangements around your schedule. As became my normal routine, I called the scheduler again to determine where the workers were. After my phone call on day 2 to the scheduler (Wanda), all further calls were sent to voicemail and never followed up on. After 2.5 hours more, the work was finally completed on day 3. So to recap, the original quote was for 1.5 to 2 days of labor. Day 1 was 10am-3pm (5hrs), Day 2 was 10:30am-3pm (4.5hrs with 4 people), and Day 3 9:45am- 12:15pm (2.5hrs) totaling 12 total hours of work. Yes this matches the original quote, however because the workers were unreliable in their time management, this took part of an additional day to which I had to take time off of work to ensure someone was there. Within 10 minutes after the job had completed, a phone call was received to my architect who set up the original estimate asking for the remaining payment. Funny how this part of the process they were extremely eager to communicate and followup on. I do feel the additional amount of time I had to be off work coupled with the unreliability of their company should have warranted some type of a credit in the final bill, however there wasn't. I would not recommend this company to anyone in the DC-MD-VA area unless you are willing to just "go with the flow" and not have them show up to work when scheduled.

while the initial design failed to work properly, they quickly and without complaint came up with a second design, which they installed and now works perfectly.

I did not get a casing for the pump, to keep it sanitary and to keep the dirt from clogging up the pump. The drain tiles were alright, but the work with the pump was disgusting. Their work was not very professional, and I was not happy with their service.

We had a very negative experience with Floodbusters in 2014. We met with Mark in June 2014 to obtain a quote to have an above ground tract system installed as well as a sumppump to re-route water away from the foundation of our home ? we signed a contract/gave deposit the same day. We were told that the job would take anywhere from 2-3 days to complete and work was scheduled to begin July 7, 2014. Long story short?the completion date for this job was September 29, 2014. We ran into so many issues with this company and learned that you definitely get what you pay for. The quote we received was cheaper than the others and we paid for it ? Just to list a few of the issues we experienced: When trying to squeeze into a tight space to drill in the basement they hit a gas line. When I went downstairs to address the gas smell that had now infiltrated the entire upstairs they lied about it and stated they didn?t do it. They turned the gas off and attempted to fix it with a water gasket?gas still leaking in home for hours. Finally late that evening, I had to call emergency hotline at midnight to come and address the leaking gas. We hired our own plumber to come out and fix correctly to eliminate the danger in our home?Floodbusters covered the cost of this repair. The installed PVC pipes ?running the water from the sump pump to the outside of the home?leaked for days and sagged due to the amount of water in them, tract system leaked, the sump pump did not working and drain properly. They mixed cement on the basement carpet, tracked oil on the carpet and when attempting to determine where the leaks were in the tract system, they ran a hose and ruined the carpet and padding in certain areas?soaking and then laying it back down?attempting to hide what they had done. The carpet is now ruined and needs to be replaced?the owner would only cover the cost to have it cleaned. When bringing equipment and boards to the basement they scratched the ceiling tile During the time of the quote we were told that Floodbusters would cut the finished basement wall s approximately 2-3 inches and slide the tract system up and under the wall to hide the plastic tract. During the 1st day on the job the finished basement walls had been cut too high approx. 5 inches and there was a 2-3 in gap between the tract system and the wall. This is where the lying began?the mistake is unsightly and ruined the finished basement walls?not only do we now have to replace the carpet we now need ?at some point- to have new dry wall hung throughout. Floodbusters ?fixed? the wall that they had cut incorrect but installing a tract of 4x4?s?apparently this was extra work according to Floodbusters because they ?went above and beyond? to do this for us?please note my sarcasm. They cut wood and board on top on my washing machine, dryer and deep freezer?leaving a filthy mess where I do laundry for my family?and left for the day --leaving it there for me to find and clean. When getting ready to install the sump pump they had to jack hammer the basement floor foundation and drilled the hole for sump pump in the wrong spot The hole for the PVC pipe to take the water from the sump pump to the outside of the home?a hole in the foundation wall?drilled the hole in the wrong spot Removed washing machine drain pipe and did not replace it? went down to do a load of laundry after the 1st day they were there to find the washing machine had drained all over the floor?I received an apology They originally thought they would need to remove the laundry sink to install some of the tract system and they removed the pipe to laundry sink and did not re-install it correctly -- the laundry sink was now leaking. When confronted they were so confused and couldn?t imagine they were responsible for this. In order to get closer to the wall, they unplugged basement freezer and never plugged back in-lost hundreds of dollars of food Consistent leaks in the tract system for weeks-they had to come out to our home over and over to repair Hired to clean, disinfect and treat mold on walls ?when asked, they stated this work was completed but there was still a film on the walls and cob webs where they were supposed to have cleaned?no cleaning or treatment was done. They stated they would do it again and it still wasn't done and no treatment was applied. All in all, this was one of the worst experiences?not only did this nightmare go on for months, the owner and staff were unprofessional, raising their voices, threatening, disrespectful and lied to cover themselves. They caused more damage to my home then when we started. I?m hoping I can help prevent someone else from dealing with the hassle of working with this company and having to pay them for work well below the minimum standards. Please please rethink working with this company-save yourself!

They were very hardworking and fast. Clean up was great. Job was well done. Workers were happy to explain anything homeowner asked. Very happy with job!

The work they did was OK, if we had a small basement issue. Unfortunately, we had a large issue. However, there was really only one person doing 90% of the work. The work he completed was satisfactory. As for the other guys on the crew, they were either doing "go for" work or no work at all. The one guy doing no work was supposedly doing "mold remediation." He was just taking a sponge and wiping a wall. The owner was knowledgeable, but not really hands on. He would check on the work that the one guy did. As I mentioned before, they didn't complete the job upon my request.

There was a complaint with this company previously, but because to the manager Vince the issue has been resolved. He corrected the problem with no additional cost to me. Vince is there when you need him.

Hurricane Sandy decided to send some water into our basement. We needed some estimates and Floodbusters was among the 1st to respond. They were prompt and professional in assessing the damage and providing an estimate.

Project took 3 days. 1st day broke up cement floor. Also dug up outside of basement. 2ns day constructed drains inside and out 3 rd day about 5 hours of finishing work plus clean up. Job site visited by company owner every day

We suffered with flooding every year since the purchase of our house in 2008. This year we had flooding when there was no rain. We knew that it couldn't have been a sump pump failure. We interviewed several companies, and were temped to go with the least expensive offer. We contacted Flood Busters. George was our first point of contact. He convinced us that the material used by the others could not compete with the Flood Busters System. Flood Buster's cost twice as much as the others. We figured that if we could not negotiate them down to the level of the others, they must have been good, otherwise they risked losing our business. We struggled about getting the job done but with ongoing communications from George and sincere reassurances from the owner Rick, we made the commitment. We are so glad that we did. George provided us with details of what needed to be done, the work schedule, warranties, and explained that their work would be guaranteed for the lifetime of the house. We were impressed, but not totally sold. In the back of our minds there was still some apprehension. Then we met Josh who led the project. He explained every step of the process; why and how their fool proof system worked. We have never met workers who were as skilled, knowledgeable and as much in love with their work as these men. Rick the owner came back to make sure everything was going as required and there wasn't a moment thereafter when we felt uncertain or questioned our judgment. They modeled professionalism to the ultimate. We were convinced that these guys were everything we had hoped them to be. When the job was completed we were advised to leave the walls open for a while...let some wet weather test the system. The following day we had an amazing storm that caused a massive power outage. Our basement stayed dry as a bone...another rain...still dry. Now we know why they could not compromise the quality of product and service. It's true that you get what you pay for and, in this case, what we paid was well worth the value of the product and service. These men were amazing, and we would trust them with our home and in our home any day. Thank you so much Flood Busters!

Good work. Took them a little time to get to the job due to some vehicle issues and I had to reschedule. Once it was worked out the job went well and they satified by deducting $50. for my trouble.

They did a very good job. They were prompt and reasonably priced. The only troubles we encountered were excess dust because the protectant cover was not used. We are very happy with their services.

Vince came out to survey the situation and seemed to want to give us an estimate for interior waterproofing, although we had been quite clear that we wanted an estimate for 'exterior' waterproofing. I understand that it probably would have been much easier to do the inside..... and he seemed quite knowledgeable, his estimate was over $4000 more than the other two I got.

Overall, the project was designed and completed very capably. The source of our water problems was not typical. We selected Floodbusters because they were willing and able to customize the design of the waterproofing project to match our specific needs. (Others tended to try to desribe our problem only in terms of what products they had to offer rather than focusing on what our problem really was.) In quoting the project, the Floodbusters sales consultant, Vince, followed up regularly by phone to answer our questions and was willing to make multiple visits to discuss our needs and concerns and to customize the proposal accordingly. They arrived on schedule as promised, completed the work efficiently and capably, and left the space cleaner than they found it. They communicated regularly throughout the day while carrying out the job. Thus far, we have not experienced any water in the basement and the appearance of the basement is much improved. We have an old stone house and the installers, sales consultant, and business owner, seemed very comfortable working on an older home. I rated quality and professionalism as "B" because I felt there were a few areas in which they could enhance their customer experience. I did need to have the company return to reinstall the industrial taping on the wall protection because it did not adhere properly. The company was very prompt in returning to solve the problem, however, a bit more attention to detail in the installation could have prevented the need for a return trip. Also, I did not realize until after the installers left that I potentially would need to have some electrical work done to be able to install the dehumidifier where it had been placed. This would have been helpful to know earlier so I could have planned for it. Lastly, a follow up phone call might have been useful after the project had been completed to ensure that I didn't have any questions following the installation. The best contractors I have worked with typically do this. Floodbusters is a solid, customer-oriented company and would be a very good choice for a waterproofing supplier.