No-Frost Air Conditioning & Heating, LLC

OUR 3 YEAR OLD A/C UNIT QUIT RUNNING ON A VERY HOT WEEKEND AND THE COMPANY THAT SOLD AND INSTALLED IT WAS TOO BUSY TO COME OUT. A NEIGHBOR RECOMENDED "NO FROST". WE CALLED THEM, THEY WERE VERY CONCERNED WITH OUR PROBLEM AND THEY FIT US INTO THEIR SCHEDULE. THEY CALLED US BACK WITHIN 1 HOUR AND SAID THEIR SERVICE TECH WAS FINISHING UP A JOB AND WOULD BE THERE SHORTLY. 45 MIN LATER HE ARRIVED AND CHECKED THE UNIT AND FIXED THE PROBLEM. HE THEN SHOWED ME WHAT TO DO WHEN OPERATING THE UNIT UNDER LIKE CONDITIONS TO AVOID THE SAME KIND OF PROBLEM IN THE FUTURE, GREAT TECH, GREAT COMPANY, KNOW NOW WHY MY NEIGHBOR PRAISES THEM SO HIGHLY.

Overall, I was disappointed with the appointment, because I felt that the service technician was bending the truth in order to push me to the most expensive option in fixing/replacing my current heat pump. Although the tech who came out on 8/7 said my coolant levels were fine, the tech insisted that there was a leak. I felt that this was stated in order to push me to purchase a new unit, rather than just repairing the fan. The he said that the cost of fixing the fan would likely be more than the $650 - $800 written quote he had just given me for the repair. Again, I felt that this was to push me to purchase a new unit. He also seemed to be steering me toward the more expensive of the two heat pump options by stating that the less expensive option would not result in savings on my energy bill. However, since I was replacing a 10 SEER unit with at least a 14.5 SEER unit, that didn't seem like a true statement. I contacted the office and discussed my concerns and was told that the service tech is the owners' son. I am left feeling uncomfortable about the whole thing. I chose another company to install a new heat pump.

Called No-Frost about air conditioner not working and left message. Eileen responded promptly and had technician come out the same day at the time given. Service was completed efficiently and air conditioner is working fine. Total amount charged seemed fair. I will call them again if needed in the future.

The technician came out and was very upset by the type of thermostat we had because it was Smart thermostat and he didn't know how to work with that. He said he was not going to be able to help, but then he decided to try to help and all the time was being very angry about it. When he was done, he had taken off the thermostat and checked also the air-conditioning unit, but when he was done, he said he could not do anything unless I bought a thermostat through him. That was gonna cost $200 because he could not work with the one I had and basically left me with no air conditioning with a 100-degree days.

Called them on a Saturday morning at about 9:30 AM. They called me back within 30 minutes to tell me that they woud be there within an hour. The technician arrived within 45 minutes and completed the work in about 20 minutes. They were very friendly and helpful. I would highly recommend No-Frost.

The No Frost Technician, Clint, was very sharp and professional. He diagnosed the issue promptly and was very curteous. We felt the price was very reasonable. I'm glad our in-person experience turned out well because I was initially a bit concerned when I called No Frost. I did not get a "live" person at first; I received an automated system and was placed on hold. After a short wait, I received a real person but she was just part of the answering service and could not actually set the appt. That was fine but she annoyed me a bit because she asked what county I lived in. I told her and then when I gave her my zip code, she questioned the county I live in. Of course I know where I live! But I let that go because of all the positive comments on Angie's List. Later that night, someone called me to set an appt. Again, the experience wasn't as smooth as I would have liked. Seems the woman from No Frost wanted a certain technician to visit our home but he had been out sick and she wasn't sure if he would be back at work in time for our appt. She set our appt with that tech anyway and said she would call me the next day to confirm who would be out to our home. Around 3-4pm the next day, I called No Frost because I hadn't heard back from her. It turns out the tech she wanted to send still wasn't back at work so she rescheduled us with someone else. I was hesitant to confirm the appt because things had not gone smoothly so far, but I'm glad I did. As it turned out, Clint - the No Frost technician who visited our home, arrived on time and was a pleasure to deal with. My husband and I are very picky about the people who do work in our home and we had another appt set up with another AC repair company just in case things didn't work out with No Frost. My husband met with Clint since I was at work. Normally, if my husband has any issues with a service person, he will send them away immediately. This time, my husband didn't text me until the repairs were all done because he said he felt totally comfortable with Clint and with his diagnosis. We had also already gotten a few approximate quotes for repairs, and my husband felt good about the price No Frost charged. He said it was very competitve. All and all, we are very satisfied with the service we received.

I Love these guys! Just really good, knowledgeable, thorough and super helpful. They also have a very reasonable price to perform the work. They came out and had a reasonable estimate and a good understanding of the work to be performed. We discussed various options based on my needs and what I wanted and decided on a course of action. They wrote up an estimate. I met with 4-5 HVAC contractors from Angie's List and selected this company based both on their price and my impression of their knowledge base and understanding of what I needed. They came out on time on the day they were scheduled. They installed all the new units, removed all the old units, cleaned everything up, and then met with me to go over all the details of what was what, and how to do everything with each unit. The icing on the cake was when something was leaking that turned out to be plumbing related. I had called them to come take a look at the unit as somewhere there was a leak onto the floor. The water on the floor was caused because the under the floor plumbing from the condensation drain to the sump pump drainage was not flowing properly. Even though it was not related to what they installed, he was able to flush it out and fix the situation. In addition, while he was there he checked all the units. The test he did for the A/C took awhile so during that testing, he cleaned the furnace filter, and helped me turn around some vents that we had discussed might improve air flow to the upper part of the house. I can't recommend these guys strongly enough. Good company with great upstanding guys.

I will definitely call them again when I need them, and will recommend them to others.

I apologize for not entering this sooner. Also the cost may have been a bit more.The whole experience was very professional, from a callback through the service call.Memorial Day weekend was hot this year. This was a SATURDAY call too!The system is an original from the early 90s. We need to make it last a bit longer. The suggestion to put the stop leak agent in the line was due to the refrigerant only being about 3lbs down. If it were more, the suggestion of replacing the unit would be more of a requirement. The company and it's people were outstanding in every respect. My family and I are very appreciative for the great communication and speedy service. I HIGHLY recommend No-Frost!

Mark was very knowledgeable and they had all the parts in the truck. Repair took about an hour. He explained in detail what needed to be done. Excellent service and very skilled technician.

Our air conditioning wouldn't turn on this afternoon so after reading reviews I called No-Frost. The woman called me back about 20 minutes later and said a truck was in the area and just finished a job so could come over right away. He came shortly after I spoke to her and was very polite and thorough. I was so happy to have it fixed before it gets really hot again.

It went very well. They were punctual and went right to work. They completed the entire installation in a reasonable period of time and then explained the operation of the new programmable thermostat. The system functions perfectly. They cleaned up well and left the house as they found it. John was very courteous and managed the entire job to a successful completion. I would not hesitate to use NO FROST again, and would highly recommend them to my friends.

Installation took about 5 hours. The technicians were on time, explained the system to me, and left the property in good condition. No-Frost deducted the rebates from BGE and Trane from the total cost and took care of submitting paperwork, so that I benefited from the lower price immediately. In fact, their office manager alerted me to a larger rebate than was originally quoted. I'm very pleased with the new system and with my experience with No-Frost staff.

Excellent customer service. Will definately recommend

This was an excellent experience from the first call for help, until the job was promptly and professionally completed.

.They did a wonderful job. They finished the job early. They cleaned up when they were done.

The whole process was a painless as possible. Jack, Eileen and Chad are a wonderful group to work with. Scheduling was prompt, they answered all of our questions, called to follow up, and were warm and professional. The day of installation the crew worked all day and made sure everything was done properly and perfectly. They hauled away the old equipment and kept our home clean. I would (and have) enthusiastically recommend this company.

Very prompt and professional service. Would highly recommend them.

I called and spoke with Eileen and explained that on the coldest day/night of the year, my family and I was without heat. She immediately set up an appointment for the same day. Clint arrived at our home and discovered that our newly purchased home had two mix-matched heating systems, a leak in our Freon tank, and a thermostat that was not compatible with either unit! Clint was EXTREMELY professional, kind, and worked quickly to get our system up and running. He made recommendations and showed us how to trouble shoot if we had any immediate issues. I found No-Frost on Angie’s List and am so glad I did. We will definitely use this company again and probably request Clint to perform the service(s) if necessary. THANK YOU NO-FROST!!!

Called them worried that my heat pump had gone bad. Matt came in, checked the programming on my thermostat (which I had installed earlier), fixed the improper programming and then took at look at my gas fireplace. He just cleaned off the thermocouple and within an hour, I had heat upstairs and my fireplace was working fine again. No extra charges, very congenial, great service, a little late, but within the service window promised (9-12). I would definitely use them again

Fit me into their schedule on short notice. Provided service and tips for maintaining unit that is well past it's time.

My experience with the company was exceptional from start to finish. When I called to set up a maintenance appointment they were very courteous and worked with my schedule. The 2 gentleman who came to my home to do the maintenance service were punctual and professional. They respected my request to wear bootie covers on their shoes since it was raining outside and we had recently had our floors refinished. They explained the process to me and gave me useful advice to keep our HVAC units running smoothly. They even sent me a thank you card for choosing their company. I would definitely recommend No Frost AC and Heating to friends and will be using them again for repairs or maintenance.

There was a weeks delay before the new part could be obtained.

The overall experience was first-rate. I will recommend them to all my friends and neighbors. Everyone I dealt with was very knowledgeable, courteous, and professional. The office manager is a gem who made the whole process very easy. Jack and his sons and employees were very personable and efficient.

Very responsive, solid performance.