Moon Services Inc

They came out, looked at the present system, measured all the rooms, and spent way too long inputting information into their tablet, and working on their sales pitch trying to sell me on their services. 2.5 hours is way longer than I expected them to be here. In the end, they were 30% higher than the best quote I got for an equivalent system by a more popular manufacturer.

The technicians who came out and replaced the units were excellent. They went above any expectations I had and put in an excellent system. It started out great with Steve the sales engineer who came out a couple of times to look at the systems when I had different questions and answered questions over the phone also. The system is working great and I feel confident if the systems have any problems they will be out quickly to fix them.

They were out and had identified several problems and a completely different diagnosis than the original company thought and had the air back up and running in very little time. We are completely satisfied with them and even signed up for their service plan.

They were professional and on-time. What stood out to me was their honesty when talking to me about my system.

Moon Services quickly came, and did a thorough investigation of the problem, and checked all of the other components. Turned out the Lennox AC fan was faulty, so it had to be replaced. It was a special fan from Lennox, so it was expensive and took a while to be delivered and installed, but this was not Moon Services fault (I'm not impressed with Lennox quality by the way). Anyway, both trips out to the house by Moon Services was done professionally, promptly, and the installation was done successfully. Their technician also pointed out some safety hazards from our old gas furnace while he was checking things out, and suggested we get Carbon Monoxide detectors, since ours could fail at any time, as it is over 20 years old. He was NOT doing a hard sell on a new furnace, only pointing out the safety hazard. I appreciated it. I did buy CO detectors, and am currently saving up for a new furnace when this one inevitably fails.

A/C install went fine. Furnace install was awful-- failed inspection several times, did not communicate clearly what I needed to do to get gas service at the house, and blamed me when I reached out to the salesperson for help. Ended up paying WAY more for the gas install than I was told it would be ($1200 vs. at most, several hundred). To be clear, gas lines were installed by Elkton Gas NOT Moon Air, but how do they not know how much it costs if this is their business? Completely unwilling to help when I contacted them, just told me that they had already gone "above and beyond" the terms of our contract and could not help. I am pleased with the units they installed but beyond frustrated with the level of communication and professionalism. Electrical side of this company is excellent, HVAC is less than professional.

We were very impressed with Moon Services from the moment they walked in our door for the estimate all the way through until our new units were all installed and they walked out the door, leaving not a trace of their long day of work. Their prices were very reasonable for what we needed to have done They provided a thorough, detailed estimate about what they would be doing, along with financing options and a time estimate - all without ANY high pressure sales techniques. They explained the whole estimate to us, left it with us, and simply said to call them if we decided to move forward. We got two other estimates also and Moon Services was the most thorough (without taking too much of our time), and the most reasonable cost. They were able to come out and install our new systems within ONE business day of us calling them to accept their estimate. On the day of the installation, they arrived on time (even texting us to let us know they would be arriving in 15 min) and were polite, professional, very clean, and went above and beyond installing our system and making sure it would work perfectly, including additional plumbing work and equipment that was not in our estimate. When they were finished, they explained how to use our new systems and what maintenance would be required, and said they would be out in the spring to fully test the AC units since it was too cold to test them fully now. My husband was gone for much of the day - I felt safe with the men who did our installation, and I appreciated that they were respectful and explained everything to me so that I could pass the information on to my husband. We would highly recommend them to anyone looking for outstanding service and equipment at a great value.

In an emergency situation they showed up quickly and on time. Love my tankless water heater and all the money I save.

Fast friendly and professional service. I have always used Moon service and have not been let down

It went great. Moon services sent out a tech to "tune up" the heater in my office (an old farm house) before the cold season. They completely disassembled the oil furnace, cleaned it, and replaced the filters. The tech recommended a few additional maintenance items that he could do in order to prolong the life of my system. It was very informative, and not pushy at all. He explained everything and allowed me to make an educated decision. He wore plastic booties in my office, which I thought was both respectful and impressive. He was clean, clean shaven, and looked professional.

Fast and efficient. very courteous and knowledgeable

Service provider examined job for details. Gave estimate & approved. Ordered material & installed as explained & expected. Work was prompt & clean.

Thank You Team Moon!! We will try our best to remember all the names who helped us along the way and went Above and Beyond "their call of duty"... Hector, Paul, Tammy, Desera, Amanda, Call Center, John, JP, Dan When we finally needed to replace our 19 Yr OLD system that Moon kept alive for the past 7+ Yrs w/ our Club Membership, great service and repairs. They always communicated every step of the way... Thank you for your Assistance!! #JobWellDone #AboveAndBeyond

Bill was professional, on time and his quote was accurate. I highly recommend Moon Electrical services. I also appreciated the safety check!

I have used Moon Air for years. They are always prompt and courteous, and their technicians are experts. For the "No Heat Call", the boiler at my office was down, and it was the middle of January. My employees were cold, and the Moon Air technician arrived in less than one hour. He quickly diagnosed the problem and repaired it, and the bill was less than I expected. He cleaned up after himself, and left the boiler room cleaner than it was when he arrived. I would highly recommend Moon Air. Tim Granger

The overall project went really well and much faster than expected. Moon services came out to evaluate the project, provided clear options and recommendations. Once we made the decisions the job was scheduled. The installers that came out were very professional and knowledgeable. I would recommend to anyone looking for HVAC service.

It went very well. The guys from Moon Air were clean, they wore uniforms. They used booties when traversing the interior of our home. They showed up early on several occasions, and moved our propane gas feed when our gas company changed the location of our propane tank, all inclusive. We also received a one year membership to their premium club. I would definitly recommend them.

The whole process was quick and efficient, really made us feel like a priority. Customer service like this just doesn't exist anymore.

He was quite detailed in the inspection, brought a couple of things to my attention that need to be watched in the future, and was quite friendly and professional in his demeanor.

The service was professional. Covers were used when necessary and cleaned before leaving.

They were okay. We thought the price was too high and they charged us for extra parts. We were not very happy with that. They said some things were rusted. They said that it needed replacement not right but soon and then, they got us on that. He was a nice guy. He came right out.

I contacted the company via Angies list and they went out of the way to offer me a coupon and that in itself saved me about $60 or so. Arrived on time and quickly found the problem and noted a previous design flaw in the system for which I had paid another company to correct but their workmanship was not up to the level of Moon Services. I had them do all the corrections and a few issues stemmed from using zip ties instead of the proper clamps. Their price was more then fair and they also explained the health of the 8 yr old systems and I will have them back to further update the system in the fall. I have recommended them to friends and family and its good to get a company that takes care of you.

Company could not work on my home due to my home being within city limits.

Company unable to make service call in timely fashion after canceling two appointments in 2 weeks. Necessitated finding same-day service elsewhere. Timeline: 5/13. I purchased the special with Angie's List. 5/15. Provider made contact via voicemail and email to schedule appointment. 5/15. I returned provider's call. Provider offered first available appointment of 5/26 due to a number of clients without air conditioning. I advised that I, too, was without air conditioning (low freon). Provider found a 5/22 afternoon appointment and scheduled. I accepted. 5/21. Provider left voicemail that they would have to reschedule 5/22 appt due to 1 technician out sick, and another technician in training. 5/22. I returned provider's call to reschedule. I explained that my wife and I would be leaving town on 5/29, but still needed service because we were leaving our 4 children with my visiting mother at the house and our air was still not working. I accepted a 5/28 afternoon appointment. 5/28 at 9:55 am. Provider called to cancel appointment due to family emergency. Next available would not be until following week (June). I explained that with the house at 82 degrees/humid and temperatures expected to rise in the next week, I could not wait any longer for service (or risk subsequent cancellations), and that I would have to seek same-day service elsewhere, which I did. I found a local company that was able to visit the same afternoon, charge my system and find the leak. All for just $813.91 (sarcasm intended). But we were able to leave Grandma and kids with working air prior to leaving town the next day. While I don't doubt the integrity of the provider, I do think they may be overextending themselves if they are unable/unwilling to bend over backwards after canceling twice and failing to complete a visit within 3 weeks of original request, given the circumstances. On the positive side, the provider at least made sure to call me prior to each appointment rather than simply not show up. While my personal experience here was, at best, a "C," I am giving the provider the benefit of the doubt and crediting my particular experience to "stuff happens" with a grade of "B."

Sam determined that the unit was not operating efficiently because the valve that controls the amount of coolant in the coils was not allowing enough coolant into the coils. As a result, the unit was running more often and for longer periods of time than it normally did. This was consistent with my observations. The problem was clearly explained as was the repair process. Moon HVAC did not carry the part in stock, so it was a few days before the work could be done. The ladies in the office did a nice job of setting the repair appointment to accommodate my schedule, and they were quick to reply to my emails and calls. The repair was done in the time I was told it would take. I checked with a HVAC technician I know, and he told me that the pricing was competitive and the job explanation was accurate.