Better Maid

For the first few times, I was sent out different girls each time. However, this was ok because one of the girls did excellent work and seemed trustworthy. I had been using them for over a year now and then, and the last 3 times the owner never called to say the girls couldn't come out that day for one reason or another. This happened 3 times! When I called the last time, the girls did not come, I called and asked him about this, he screamed at me and told me that if I didn't like it to go somewhere else. I did and do not have to deal with this man's ignorance anymore!!! HORRIBLE!

Erin and Amy came out and they went above and beyond. Anything I told them to do they did it. I was supervising the whole time and they did everything accordingly. They did it all with no problem. I will be using them again next week to clean my living room, kitchen, and bathroom. They were fairly inexpensive and the quality of the work was unbeatable. $159 for 2 hours or approx. $79 for one hour.

In February 2012 I contacted the owner of Better Maid, Dave Kegley, and asked for my house key back and asked that they not return to my home. One of the staff stole jewelry out of my dresser drawer while I was hospitalized November 2011 through mid Dec 2011. I knew to check for this jewelry because it was in the newspaper about her arrest, with the time frames she was stealing and pawning what she stole. I confirmed with Dave that she was sent to clean my home on three occasions, mid November through early December 2011. After filing a police report, the detective contacted me back and recommended that I break ties with Better Maid, because he found that many of the staff were stealing from homes to support their drug habits, that there weren't controls in place with the employer to detect or stop these behaviors. I heard it first hand so I don't feel I'm speaking out of turn about Better Maid. Before you hire, definitely inquire about any background checks and ongoing drug testing that is done, getting anything in writing. Having someone in your home and trusting them is not something to skimp on. Incidently, Better Maid may carry bonding insurance but it never did repay us for the losses we incurred. The paperwork they required from the Delaware court system for court cases against the Better Maid employee for cases not involving our theft were outrageous and they expected us to solicit the DE courts for all the paperwork and send it to them. Ultimately even with the paperwork they refused to pay anything (we asked only for our insurance deductible back). Please be careful...