APM Advanced Pest Management - Elkton

It went well.

Their service is very good. They will come back if needed for a second treatment, but that's not usually required. The only irritation we have with them is they start so early in the year with billing for the annual service which they can't perform until spring.

Fine, even though they could not locate a external termite monitor. It was hiding under a couple of leaves. I uncovered it after I read that they could not locate it. I trust APM. I was burned by the previous service providers.

APM is very proactive to remind us that annual service is due. They have also been very responsive when we find any pests!

Great outcome problem addressed.

Excellent. Prompt and timely service. Very responsive.

unknown

I called them with an usual situation. Our family pet, a hamster, escaped and got into the central air ducts and passed away. We were very sad as it was, so trying to figure out how to deal with the remains made a bad situation worse. We called several air duct cleaners and they wanted nothing to do with it, and a different pest company said they wouldn't help us either. I was really surprised and bummed that no one could/would give us advice. I finally called APM and the receptionist said she'd have one of the specialists call me back. He did, and talked to me for a good 20 minutes, advising me about the different options I had and their pros and cons, and telling me about similar personal experiences he had and how he dealt with it. Rather than taking advantage of my vulnerability, he instead offered compassionate expertise about what I might do. We ultimately decided to do nothing, and let the odor pass, which only took a couple weeks. Without his insight, we may have been ripping the walls and vents apart, which would have been a nightmare. I wanted to write a good review for them because I really appreciated the time they spent to help me, for no monetary gain. I will definitely call them whenever we have a pest problem in the future.

call me for details by phone or e-nail later

I contacted APM about a small and contained bed bug infestation. I agreed to a high price because I was confident that "professionals" would be able to erradicate the infestation, but I couldn't have been more wrong. Not only did the treatments not work in the infested area, it spread the infestation to the rest of the house! The infestation became worse with each treatment (a total of three coming to almost $1600) to the point where I resorted to buying my own pesticides on Amazon, applied them myself, and that was the only relief to the situation. During the treatment process, I followed APM's instructions to a T, but they did not adhere to any of my requests. I asked them to concentrate on certain areas that I knew where problems, and after the treatments I could clearly see by the lack of residue from the application that they had not. One technician that came to do my second treatment on my two story, 2800 sq. foot house only stayed for fifteen minutes. It would have been impossible for him to thoroughly treat my first floor in that time. APM did offer to come out and treat again once I expressed my dissatisfaction with the service, but I declined because of how the infestation had become worse since they had been coming (perhaps trying to make a return customer?). Instead I wanted a break in my total cost since I had to invest additional money in other pesticides to do the job I was already paying them to do, but they refused and rudely at that. I have two small children and am not wealthy, so the price tag was a huge burden and so frustrating because of the lack of effectiveness. I did mention to APM that I would be reviewing them on Angie's list, but did not get around to it until now. The receptionist that I dealt with through out the process was very unprofessional and caddy, even calling out the fact that I had yet to review them. I will never use this company ever again, and not only would I not recommend them, I would emplore anyone considering using them to not do so. Bed bug infestations consume your life until eradicated, and having to deal with a company who charged an arm and a leg to only make matters worse was one of the most aggravating situations I've ever had to deal with in my life. I've never felt the need to review anything before but I couldn't let this pass without speaking out.

GREAT!!!! ANYTIME I NEED THEM, FOR INSTANCE IF I SEE 1 ANT, I'LL CALL AND THEY'RE OUT THERE FOR ME PRONTO! I ALSO ASKED THEM IF I COULD BORROW 1 OF THEY'RE HAVE A HEART TRAPS TO SEE IF WE COULD CATCH OUR LOST CAT AND THEY LET US HAVE THE TRAP FOR FREE WHEN ALL OF THE HUMANE ASSOCIATIONS WANTED TO CHARGE US $30.00. WE HAVE BEEN WITH THEM FOR YEARS.....

APM sprays for insects inside and outside the house. They will try to take care of your specific needs. The will also take care of rodents if you have the need. Every representative was very polite and helpful.

Entered attic. Determined no presence of animals. Charged nothing and would not accept anything for his time.

They were great. They had to use a 30 foot ladder to reach. They used a white powder and were very effective in getting rid of the nest. We had been getting 4-5 wasps per day inside the house. After that we didn't get any.

We have no termites since they started inspecting. All the carpenter ants are gone & haven't returned. The stink bugs are greatly reduced but not totally eliminated. The technicians are always very professional & the office is very friendly.

Very professional, work was done in timely manner and price was good. Also came back for occasional inspections and had a guarantee.

Went great, killed the colonies, also went over the entire house inside and outside perimeter. The way they work is you pretty much get a 1 year contract and they'll return for any other pest issues. This worked great for me as one spring I had field mice decide they liked my house, they came out and I haven't seen another one since! So cost listed below is for a 1 year contract.

This is a local company that has professional staff And offers prompt service

Having problem with cluster flies. Timmy, our service guy, knew all about them. He is very knowledgeable and the only one I want to come and take care of our home. Had issues with bees building nests in bushes and in a porch decoration previously and he was right on it. Nice to know our home is under his care.

I was so impressed and relieved that within an hour of my call, a service technician pulled in my driveway! The technician was knowledgeable, calm, and thorough. He searched everywhere for the snake that we had seen but my husband had been unable to capture the night before. Even though he wasn?t able to locate the snake, he put traps in many places and walked the perimeter of our home to identify where the snakes may have gotten in. He offered many options for us for ways you could help to seal up our house to try to avoid this problem in the future. As an update: my husband got home late Friday evening and found not only the 2nd snake that we had seen the night before, but ANOTHER baby snake with that one (!!!) on top of the cement block wall behind our washer and dryer. They were not in one of the traps that were everywhere, but just sitting there... My husband wrestled them into a big plastic tote and got them out of the house and ?disposed? of them. Just as the technician had said, he believed that if there were two snakes, that there would be more (babies) ? YUCK! Therefore, we realize that we may not be done with this, although we haven?t seen anything since then, so I?m HOPING! We just wanted to convey our sincere thanks for the service provided by APM ? and for coming out FAST!! Most importantly, I have a great deal of respect for the company and for the technician - that they offer the free consultation and gave me a proposal for thorough services without pressuring me to commit right then. It would have been easy to take advantage of my fear in that situation since my husband was unavailable to help make a decision.

Phil from APM of Newark came out to inspect for bed bugs, he was very knowledgable and very helpful. He was very up front with the amount of prep that we needed to do prior to treatment. We opted for the chemical treatment as oppose to the heat treatment(in hind sight I would have done the heat treatment). Both Kevin and John the exterminators were very thorough and gave very good advice. They also were very sympathetic to our plight. I would HIGHLY recomend APM!

I thought that they did excellent work. We have a lot of stink bugs in our area and they are a plague out here. They get into your house and they don't bite, but there are millions of them and if you squash them they smell very bad. They come into the house in the cold weather and then they are flying all around. We are all interested on keeping them out of the house. We will use this company in the future for pest and bug control.

They were very good and very professional.

This company is great. They provide service for me all year round.

They are good. I would use them in the future.