Roto-Rooter Plumbing & Water Cleanup

Plumber was patient, thorough, clean, organized.

The people who did the restoration work were fine but the other crew that did the sewer work were not easy to get along with.

The process went very well. The technician was very determined and committed to locating all apparent copper pike pinhole water leaks in the ceiling and resolving the matter before extensive damage was incurred.

They did an excellent job. I would use them again.

When I first used Roto-Rooter, I never thought I would use them again. I had such a wonderful and professional experience, I always call on Roto-Rooter. Technician Ram always does a wonderful job and I make sure I recommend him every time. He's the best.

They were fantastic. I won't go anywhere else now.

They were excellent, they did a good job.

They are excellent, that's why I keep going back to them. There was one worker. It was pretty bad, so it took him about two and a half to three hours. Everything worked okay.

The drains were unclogged without incident.

They were great. I always think these prices are high.

they found the problem and fixed it

Worked hard Thanksgiving night to resolve problem. Came back next day to finish the job.

It was expensive, but they did the job. Luckily a coupon they had put in Angie's list came in handy.

The water main line to my home ruptured on a Sunday morning and was flooding my yard until the county came out to turn off the water supply. I called Roto-Rooter and they were very responsive and sent a project manager to our home within three hours of my initial call. He was professional and explained that, because it was an underground leak, he couldn't be sure what would be required but that it could involve excavating at least a portion of the yard with heavy equipment. He provided a quote of $4450 and said that he had one opening left if we wanted a crew to come out the next day. There was a major snowstorm forecasted for the next evening and, being without water, I scheduled the service. The next morning, two men showed up at 730 AM without any heavy equipment and dug a 2' x 3' hole with hand shovels. They replaced a 2.5' section of 3/4" pipe and had our water service restored by 915 AM. Total time on the job including travel time was about 9 hours between both men (they had to wait for the county inspector to approve the repair). I called the project manager and told him that I was willing to pay a premium for the quick-turn on the service but that I felt the price was extremely unreasonable for the time and materials that were actually required. He was polite but said it was a flat rate and told me that I would need to speak to his Manager. I called the Production Manager and his response to the same question was ‘What’s unreasonable amount it, you have water again don’t you?’ He added ‘Would you have felt better about spending your money if it took my guys longer to do the job?’ and closed by telling me that I should understand that businesses need to make a profit. He ultimately reduced the price by $700 because he acknowledged that they didn’t have to use any heavy equipment. At the end of the day, it is my fault for signing off on the quote but, given the situation and pending weather event, I didn’t have time to obtain multiple quotes. While Roto-Rooter was responsive and fixed the issue in a timely manner, I believe that the price I paid was approximately 3-4 times more than what it should have been.

They came right away, we called them that morning, they came right away. They guy was really professional. Really nice. Cleaned up the mess, and they were gone. I would defiantly recommend them. It wasn't really expensive. It was between four to sixty hundred dollars. He made sure it was cleared, and cleaned up. A matter fact, we have a center island, and they even checked it. I was so pleased with them.

It went well. The guy that came out was very helpful and knowledgeable as to what he was doing. At first we thought it was complete, because everything was working and he left. Minutes later I flushed the toilet and it started backing up again. I called them and they sent him right back out.

Everything went as planned. Very responsive and professional.

They were prompt and they took care of the problem.

Half way through the job they couldn't go any further so they used a camera and realized that the tree roots collapsed the drain. Their price was competitive, they worked very fast. They were fast and on time. Two men came out and it took about forty minutes to complete, they did a good job explaining what they were going to do and explained why they needed to use the camera.

Great. Duane from Roto-Rooter was very professional, and checked every gas appliance fired up properly after gas was back on.

It went fine but it was really expensive. It was way overpriced. The worker who came out was fine.

It was fine. The man who did the work was really good. I can't speak for Roto-Rooter themselves but he was very a courteous and a very nice man. It was pricey but I needed it done because I had water backing up and they did it the same day. He was a master plumber and I didn't know that until he came here and he was just really a good guy. He was very thorough in what he did and he wasn't going to leave until he was satisfied that all the drains were clear.

They worker annoyed me. It just took too much time to get the estimates, and not wanting to honor them. He did the work fine.

Worker arrived in a timely manner responding to a late-night call (~10pm); properly assessed the situation; was professional in his demeanor and approach to the work; provided a temporary fix for the night; scheduled to return the next day to complete the job; also offered sound advice to fix a likely future problem, which he did the next day. Only less than satisfactory issue was pricing. It cost $650 for two hours of labor and parts to repair the damage and install some new pipe. They are a 24-hour service, so that may increase the price, and I don't know what a competitor would have charged for the same service, but they did a good job and I would use them again. Plumbing repair just costs a lot, apparently.

They came in under budget! They were at my home within an hour. I would use them again without a doubt. They were outstanding, professional, on time, and they did a wonderful job! The workers were excellent.