B&B AIR CONDITIONING AND HEATING SERVICE COMPANY

Worst AC service experience I have had. We will not use again. Very unethical behavior. I strongly recommend you avoid. Darren (tech) and John (service manager) you should be ashamed. This used to be a good company. My female friend called B&B because her AC wasn't cooling. Tech (Darren) arrived quickly, and told her it would cost $3400 to repair. She unknowingly agreed and it was fixed and paid for in about 4 hours - before she could reach me. They charged her $3400 to replace an indoor Thermal Expansion Valve (TXV). Usually a $300 part and 3-4 hours of labor - so $800 or so total. I thought it was a mistake so I called and spoke to the service manager John - he said no that was what it should cost and walked me through the filter and coolant replacement costs and hourly labor rate. I mentioned that the tech would have had to be there for 15 hours on top of his parts and coolant to come to this price by his own math - as he outlined it for me. He was adamant this was the price. The tech was there for 4 hours and this still seemed justifiable to him. Even when he walked through the detail - it wasnt close. I have had several of these replaced (one last year) at different houses and never been charged more than $800. In short, they took advantage of a trusting lady who didn't know any better. This is a shame because we had used B&B many times before at multiple houses and found their service very high quality and reasonably priced. I am sorry that we will no longer use them - and it is a pity what has happened to this company.

Our furnace stopped working 12/20! We called the company we have a service contract with ... they came out, told us the motor and another part needed to be replaced and they couldn't get the motor because they're back ordered. They sent a rep to quote us a new system. After their quote of $25K we called a 2nd company - got a quote for $22K. Called B&B - they looked at the motor and determined it did not need replacement - just the other part, which they had in stock. This morning they replaced the part, checked out the system and saved us $20K!!! We are switching our contract to B&B- highly recommend them!

B&B called within hours of request for quote. The service technician that came out was very personable and explained the issue and steps required to fix. I was so pleased with the overall service that I also purchased a service contract.

Great! I sent a message through Angie's List since it was a Saturday after 1:00 and they were closed. Someone called me almost immediately, and 2 technicians arrived within an hour. They diagnosed the problem and repaired the unit. They offered to cover both our units with a service contract and waived the service call fee.

Very well. They came on time and did the work correctly and professionally. They also found a problem with an old furnace part, which was still under warranty. So we only paid for the labor on that one part which will probably keep the heat going for a long time.

Thanks to one of the other reviews, I knew to have my phone with me during the window for the appointment. I called and got an appointment for the next day, it was for 8:30am to 10am, which was great because I go to work at 10:30am. I got a call around 9am that the tech was on his way, he was here within 10 minutes. He gave me a written estimate right then for the work, and also for replacing the entire unit. I do not yet know what I'm going to do for the patio, but I had no problems getting an appointment quickly in my preferred time frame, and getting an estimate quickly. One thing I absolutely hate about home remodeling is having to schedule an appointment for someone to come look at the job then having to wait days for them to get around to giving me an estimate. B&B was efficient and worked within my time frame.

We keep renewing with them. I would use them in the future.

The technician tested the system for leaks and called the supervisor out to verify he found the same leak he found. He did not find a leak. It was good to have the double check. The tech asked me if I wanted to pay $443 to fill the unit with coolant. I asked if that would be to total bill and he said yes. I was then handed a bill for parts and labor totaling $908. Seems to me I was being charged for the coolant, and both the technician and supervisors time. When I questioned it I was told, "What can I say?". I also asked for a price on replacing a nosy fan motor on a small Mitsubishi split heat pump and was quoted $1,400.00. That was outlandish! If they didn't want to do the work they should have just said so. Jerry's Heating & Air conditioning (Ellicott City) did the job for $425 (including parts and labor).

They were honest and hardworking. They were very respectful. What my husband thought would cost us 1,000.00, ended up costing us much less. They gave us the best price possible.

My home's 13 year old HVAC system stopped working a few weeks ago, so I called Band B on recommendation of our home's previous owners, with whom they had a contract. The maintenance tech who came out was on time and very professional, my complaint is the fact that Band B quoted an ridiculous amount ($9860) for a simple SEER 15 3-ton Lennox system. I'm not an expert on this equipment, but after just replacing a system in my Georgia home about 3 months ago for $4500, I knew there was no way a full system would cost more than double in Maryland. Upon getting estimates from two other companies at around $5850 each, I've decided to go with one who isn't trying to rob me. I would NOT recommend going with Band B for anything unless you have money to burn.

Got right to the point told me what I needed and how much it would be to fix! Ordered the parts and came back two day's later to install.

Purchased new home in May. Previous owner had annual contract for checkups and service; suggested that I maintain the contract with them. When I called to renew the contract, the receptionist was very rude and lacked any gratitude for my attempt to maintain the relationship. They offered no loyalty discount (as the previous owner said they would); simply mailed me a contract and bill, with no explanation of the services they would provide. I scheduled the initial checkup for Monday morning at 9 AM. I was prepared to go to work late, in order to meet the technician and get a better understanding of the service contract. At 8:45 AM I noticed a missed call on my phone. The message was from the technician letting me know that I missed my appointment! I immediately called back demanding an explanation; as I was sitting on my living room couch waiting for a knock on the door. The receptionist told me that their policy is to call before arrival, if the customer doesn't answer the phone, that is considered a missed appointment. The technician does not knock on the door, nor does he allot a grace period until the actual appointment time. At this point I was furious. I was not appreciated as a customer. I took time off work, and waited around all morning only to find out the technician is too lazy to knock on the door. Not to mention the company has no remorse for their poor service. Customer service is worst than Comcast, and that is saying a lot. Needless to say, I did not reschedule a checkup; and they have lost my business forever.

Not bad, not stellar but solidly good.

Woke up to minor flooding in downstairs closet with carpeting, adjacent to laundry room where AC/heating unit is located. The heat pump was defective and water had spread into the closet. Called B&B and at first they said they couldn't come for quite some time, then called back and said they would arrive shortly. Thank goodness because I had called several other businesses on Angie"s List - one said they couldn't do the work and others did not answer their phones. The B&B representative installed the new part in no time. They will always be my first call for problems with our AC/heating equipment.

Just moved into our house last year, and Band B was the company the previous owner had been using, so I renewed with them. They came out and serviced the AC/heating units. My only concern was the filters - they replaced two filters, and charged me $224 and $205 for them (total of $429 for filters alone), but when I looked online later they cost $30-40 each online (total of $70). I called and asked why they could charge 7 times the price, and the manager said they couldn't and quot;give them awayand quot;. I would have expected a markup of 30-50%, but not 700%. The service itself was fine, people seemed nice on the phone -- but with this price discrepancy, I'll plan to switch companies next year.

He was very helpful, professional and had the unit up and running within a hour.

Very well..no mess, 17 year old systems still run well with Band B's care

We were told on the phone we would be called once the technician was on his way. He arrived without a call. Not necessarily a big deal! From the beginning, the technician was abrupt, pushy and hostile. He did quickly find the problem and explained it and asked if we wanted the outside coils cleaned. I wasn't sure so I called my husband to ask what he thought. The technician explained to my husband he would clean the coils on both our AC and heat pump unit as well as flush the drain tubes. we were both told the charge would be 75 dollars per unit. The subsequent cleaning took no more than 4 MINUTES PER UNIT. He even made me bring him our garden hose. All he did was spray the coil with our hose, he did not vacuum or straighten any fins. He did not remove the fan or top grid to clean the leaves and debris from inside. When I ask him why he did not, he sturnly said "you don't want to do that". Thus, we paid 150 dollars for him to wash our coils with the garden hose!! Then, when he created the bill, I noticed an addtional 20 dollar charge. When I asked him about it, he said that was for flushing the drain pipe which he claimed "my husband requested he do". So, not only did he not do a standard, thorough or professional cleaning job for this exorbitant rate, he also mislead my husband to believe the drain pipe flush was included in the price and led me to believe my husband had specifically requested this additional service knowing there was an addtional charge. Apparently, making 150 dollars for 8 minutes of work and the use of our garden hose wasn't enough of a con, he had to make an addtional 20 dollars by lying! ADDITIONAL EXPERIENCE Both Tom and Adam came to recheck the system in a very courteous way. They spent about 2 hours on the job to make sure we were satisfied. We definitely appreciated their care about our satisfaction and will probably rehire them in the future...

They are dependable and they call the morning before the appointment to let you know they are coming. I recommend scheduling the first appointment with them so you know when they are coming.

I had previously used B&B when living in Crownsville, MD. Chose to call them when furnace went out to see if they were also in Baltimore. They came immediately (same day) and replaced part and filters. Gave me a quote for a service contract for both furnaces. The experience was just as it had been previously-professional, responsive and helpful.

Very prompt service, within an hour after I called which was on a very cold day. Figured out problem quickly and ordered a new circuit board to control fan. Waited in truck until part arrived and installed quickly. He could have left and came back later, but stuck around till part arrived via another truck. So whole job was done in about 2 hours.

While they may have skilled technicians, I don't feel like the company is being run right. It is good that they had the old records so they could check that I had already paid. I had to call them to come out.

I would give them A's down the board. They are really good. The cost of the contract is reasonable, and you get a discount on the parts for repair work. Routine maintenance makes the contract pay for itself right away. They don't seem like they are trying to oversell services.

B and B Air Conditioning and Heating Service Co., otherwise known as the Beltway Bandits, was going to charge a ridiculously high price on our air conditioner. Fortunately, we found another company to do the work for half the price of B and B Air Conditioning. They were absurd in their estimate.

B & B Air Conditioning & Heating are very good about notifying us when it's time to do our service check. We pay them an annual contract for the spring and fall service jobs. They are also very quick to come when you need them. I have no complaints.