A-1 Roofing's Kanga Roof

Outdated roof need replacement but offered a temp repair option wiht 2year warrantly. This bought us some time to save for a full roof replacement which we expect to use them form. Amazing service.

The service guy was punctual. He inspected the roof and showed me pictures of the minor defects that he found and fixed on the roof. He promised to send the pictures to my email address. When I did not receive the pictures, I called their office and a lady promised that the pictures would be sent right away. It's been over two months and I have not received the pictures as promised.

We were happy with the entire process. We were able to make an appointment easily and quickly and were happy with the work performed. It matched the description of services we would receive when we purchased the deal on Angie's List. We would use the roofer/company again.

Great service with a very honest technician. He told me what needed fixing and did a great job. He did not try to upsell me a new roof. Barbara, who did my scheduling was very pleasant to work with and did a great job.

It did not go at all because my residence address is outside A-1's service area so it declined to honor the Angie's List promotional price.

Please see the above - it covers it all.

I originally called to set up an appointment for an estimate. I think the company uses some sort of call center/answering service because I got a call back to schedule an appointment. The scheduled appointment time was 5pm which was convenient for me. The gentlemen who came out for the estimate were about half an hour late but they called right away to let me know they were running a bit behind. Once they arrived, they quickly went up to the roof to check things out. Once they inspected the roof they came down to tell me about their findings as well as to show me pictures they had taken with a digital camera. They usually use an iPad to better show the pictures but being the last call of the day, the battery was dead on their iPad. Either way, I could see the pictures clearly enough on the digital camera and it was a nice touch to make it easy for me to see and understand the repairs that needed to be done. I was given a written estimate and asked to call a number on the estimate to schedule the work to be done. When my husband and I decided to go with Kangaroof, I called the number and left a message. Unfortunately, after 5 days I still hadn't received a return phone call (this is my only complaint about the experience). I was a little frustrated that after following their instructions, I hadn't received a response. Nevertheless, Kangaroof was the company we wanted to do the work so I called the main number and left my phone number for a return call. I was called back in a very timely manner and the work was scheduled for later the same week. Very conveniently, because the work was all exterior, the company was willing to take care of the repairs while I was at work. My schedule can be difficult to change around so I really appreciated that. Because I was not home at the time of the repairs, they were willing to bill me. I did not ask to see pictures of the completed work but was told the pictures were available if I wished to review them. All in all, I would definitely hire them again. The work includes a 2 year warranty. Everyone I spoke with and met was helpful and polite. The price was right. My biggest gripe is one unreturned phone call -- which was promptly corrected (and they apologized) when I contacted the main number to arrange an appointment for the work to be done.

They were prompt and professional, ready to answer any questions, and returned soon after the initial inspection to replace the damaged siding. Very good experience overall.

Just super. Quick response. Very nice/professional technician.

It was very good. I will use them again and if it continues to go well again, I would recommend them.

When I called to make the appointment for the inspection, I explained to the woman who answered the phone that I need a roof inspection for a property I was considering buying because the home inspector had noted some issues with the plywood sheathing. The inspector who arrived (early) was very nice but had only 4 years of experience and had never heard of the type of (potentially defective) plywood the home inspector had identified. My realtor, who arrived before I did, explained to the technician we needed someone who knew what he was looking at and had more experience dealing with/assessing this type of material. After speaking to the owner Maurice on the phone to explain the circumstances and that my realtor, I, and the listing agent had all traveled for this appointment, Maurice finally agreed to rearrange his schedule and meet us for the inspection an hour later. He arrived a little more than an hour later and I climbed into the attic with him to ask many questions about what he saw, what he was explaining, and about roofs in general. He patiently, pleasantly and expertly answered all my questions and offered a repair solution both the seller's agent and I agreed was acceptable. Though the start of the appointment was very frustrating, given that I had explained exactly what I needed when making the appointment, in the end Maurice made it right. I would recommend them and use them again, but caution that if what you're requesting is outside the typical services a roofer might offer that you ask to speak to a manager to explain exactly what you need. I suspect the woman I made the appointment with didn't know enough about the ins and outs of roofing to accurately convey what I needed to the technician she was scheduling.

No response from multiple calls.

I called and arranged a time. There were some scheduling conflicts on both sides, but we quickly arranged for the contractor to come by. He fixed the loose siding behind my townhouse, and it has not fallen off or gotten loose since, even during Sandy.

When Hurricane Sandy hit we discovered that the roof leak we thought we had fixed during the Derecho storm back in June of 2012 was not fixed. I called Kangaroof based on reviews here and spoke to Barbara. I was please with her ability to schedule a visit the same day. Vincent arrived at my house around 10 AM and immediately went to work tracking down the source of my leak. He discovered some broken shingles, exposed nails and a loose (bent ridge vent) over my garage. He replaced the shingles, refastened the ridge vent and covered the exposed nails for the agreed upon amount. He even offered an additional 5% off of the original price. Excellent customer service. I wish all companies in the area worked this way as opposed to treating you like they are doing you a favor as you hand over your hard earned money. I will use them again.

I purchased a roof inspection/ sealing package through Angie's List. After several attempts I was able to schedule a visit that accommodated my work schedule. Sam came two days later, inspected the overall roof condition, cleared a clogged gutter, and secured and resealed my peak vents. He explained the work that needed to be done on my roof and provided a written estimate. We discussed other work that I could consider, with no pressure to perform the work. I agreed to have the work performed, and he scheduled the work to be performed the following Thursday to accommodate my schedule. Sam returned and performed the work, despite some complications, for the amount quoted. Sam was professional in all respects.

I called three roofing companies for est. Kanga gave me best price,they were on the job and had everything finished in the time frame they gave me.All waste was haul away and area clean. We just had the Super Storm Sandy come through Maryland,and everything is ok.

They arrived ontime and performed the work quickly and efficiently.

I called a week before the service was made and was pleasantly surprised, unlike other Big Deals I have bought, that I could be serviced within a week. My call was answered by a lady named Barbara who in my opinion gave one of the best customer service I have had in the recent past. She introduced herself, sounded cheerful and enthusiastic about her job, asked what days of the week I will prefers and promptly told me what was available. She then gave me a 30 minute time window to expect the technician on the service date. She ended the call by again telling me her name and saying to call her back personally if I have any concerns or questions. I can tell this individual has her heart in her job. On the service date, the technician, named Sam called me a few minutes before the 30min time window I was told he will arrive that he will indeed be arriving within that time window. When he arrived, he introduced himself and told me what he will be doing. I asked him to in addition to his work to check the condition of the gutter while he is up on the roof. Sam inspected the roof and let me know there are few popped nails he will be fixing and some areas he will be sealing. he also brought digital pictures of pipe boots that showed signs of deterioration. He explained the boots are not completely gone but that they are worn enough to start allowing some water in the attic when it rains. He explains the leak could be worse if there is any snow accumulation on the roof since as the snow melts if can be expected there will be a steady leak to the attic. He also let me know the gutters were clean. Sam then returned up the roof and did his job. When he finished he gave me an estimate to replace the three pipe boots mentioned earlier. He told me to call him personally with any issue and made me aware the office had six-months no interest financing if I was interested. Overall a very good experience with this service provider. Will certainly use them again and recommend them to friends and family

They were great! The gentlemen arrived at the time promised, were respectful of me and my home, and installed the fan (and did explained how I would go about obtaining an electrical switch to turn it on manually) in less than half an hour. I wouldn't hesitate to go to Kangaroof again, and in fact, will be doing so--as soon as I can find the time to order the electrical switch!

The gentlemen that did the work was pleasant enough but honestly, I thought for what I had done was over priced. They had to come back a 2nd day because he didn't have enough material.

eVERYTHING AS STATED WORKS GREAT

I think they were responsive and punctual. They did the work professionally and satisfactory.

It was a very hot day. They called to see if they could come earlier than the assigned time which was fine by me. Only negative: I was told that they would take the fan packing material (mostly cardboard) and throw it in their dumpster. Fortunately the County's recycle truck came down the road and we threw the cardboard in it.

Don't bother emailing this company, they won't reply. They are using an @verizon email address or something, and it's not replied to (I tried twice). Their phone number is answered by a service, who will basically take down a message with your contact details. But, this is fine because they are reasonably prompt in returning the phone call. I don't know if this works out for emergencies, though. They scheduled the installation and was even a bit early for the appointment. They did not necessarily install the solar fan in the ideal position (wrong side of roof), which means the cells won't catch as much sunshine. But, this should be OK and good enough, since the cell panel can be adjusted and has a lift. Next time, bring a compass and position the fan on the south, southwest, or west side of the house (not the east side) so the solar cells catch more daylight. The fan model has an MSRP of $399, so I basically paid $160 for installation. Not too bad. Their normal "$850 Value" for this service would be way too expensive, so the Big Deal isn't really all that great. If you are a do-it-yourself person, a similar (but better) fan sells at Costco for around $250. I'm happy with the cost and model of the fan, and the cost of installation, so no complaints here. Overall, I would do business with this company again. It wasn't a perfect experience, but better than average, so I'm happy.

Advice: Always ask what the Deal of the Week is really giving you.!