E J HERRING & SONS

Description of Work: I used this company for a service contract on our aging HVAC. Dave Sumpter told me we'd be better off with a newer unit, as the old one needed repairs. I faxed him questions regarding the new unit - one of them was if the unit was large enough to heat and cool the size office we had. He said yes. Well, since day one, the unit had problems and never properly heated or cooled the space. E.J. Herring came to fix one of the problems less than a week after installation, and the problem was caused by their installation. He tried to bill me, but I showed him that the part he replaced was one he had just replaced when he installed the unit. One of his own technicians even wrote on the ticket that the unit was not the proper size. Dave denied it, but I have it in writing. Trying to talk to Dave was frustrating, because he didn't care. I then used another company for our service contracts, but when I heard that the repair was $1,000, I told them to take out the unit and I would purchase a new one. The old unit was only 4.5 years old. Dave told me I was getting a Frigidaire unit, but the old one was labeled "Nordyne" - and it was junk. I purchased a new Carrier for almost 1/2 what I paid for the Nordyne. I was totally ripped off.

Description of Work: Promised a 10 year warranty on parts and labor for a Carrier HVAC system and reneged at the first sign of a problem.