Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

CAFFES CONSTRUCTION INC

Doors, Homebuilders

Reviews

4.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
33%
3
33%
2
0%
1
0%


Rating CategoryRating out of 5
quality
3.7
value
3.5
professionalism
4.3
responsiveness
4.7
punctuality
4.0
Showing 1-3 of 3 reviews

Michelle T.
11/2013
3.0
doors
  + -1 more
My home is a bit old so all the doors had to be custom ordered from Home Depot. I ordered the kitchen doors first. When the doors arrived at Home Depot I was contacted by Caffes to set up installation. The installer arrived on-time and did an amazing job on my doors. Everything worked and still works PERFECTLY! I went back to order the front entry and storm doors from Home Depot. They too had to be custom ordered and took FOREVER to arrive. One door got damaged prior to the other arriving so I had to wait even longer for a replacement to arrive. Nevertheless, when they arrived installation was set up and Caffes arrived to do the installation. The installer was polite and appeared to know what he was doing. When he was done everything seemed to be okay. A few weeks went by and locking the top lock became more and more difficult. I called Caffes and they sent out a technician to check it out. He made a tweak and everything seemed fine. Again, as the weeks went by, once again, the top lock became more and more difficult to lock and unlock until one day the top lock would not lock from the outside. I thought maybe someone had tampered with it but there was no real evidence of that being the case so I went to Home Depot and bought a new lock and replaced the lock only for it to do the same thing less than a week later. So, I called Caffes and they told me that my warranty had expired and that they were no longer installers for Home Depot. They never offered to come out and make it right for free OR for a fee. They simply referred me back to Home Depot. My basic gripe here is that customer service is key. The installer did a CRAPPY job and regardless of warranty you should make an effort to make it right. At least offer me the option to pay for it. And Home Depot sucks just as much. I cant get them to assist with getting a vendor out to fix my door either. Now I have to find a vendor on my own to fix something I paid Home Depot $600 to do. I'm NOT HAPPY!!!
Description of Work: I purchased entry and storm doors for the front and kitchen from Home Depot for my home last year. Caffes was the vendor Home Depot used for installation.

Rating CategoryRating out of 5
quality
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$600

Saundra A.
03/2013
5.0
home builders, doors
  + 0 more
I purchased my storm door from Home Depot. Before the door could be installed, a pre-installation check was required. I did not have to be home for the pre-installation check. The person who did the pre-installation check, did leave a notice on my door that they had stopped by. Once, Home Depot received the quote and went in and paid for the door and the installation. The company called me to schedule the installation. They were book up, so the earliest I could get was two weeks out. Two time slots were given 8 to 12, and 1 to 5. I ended up scheduling my appointment three weeks from the date of the phone call for an 8 to 12 time frame. I did not receive a call the day prior to confirm and remind me of the appointment. On the day of the appointment, when I had not heard from the company or the installer by 9am, I called them to find out when I should expect the installer. I received a call back, saying the installers should be there in 1/2 hour. The installers arrived just before 10am. There were two of them. Most of the work was performed outside and in my drive way. The installers were very professional and finish the install in about 40 minutes. They cleaned/swept up any debris. They and quot;demoand quot; how the door work by showing me features of the door. I was also told that if I had any problems with the installation of the door, they would come out and fix the issue. I was pleased with my service.
Description of Work: Installation of a front storm/security door. The installers had to build out the frame to support the storm door. Install storm/security door

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$518

anita R.
01/2011
4.0
home builders, doors
  + 0 more
Installer subcontracted and scheduled in conjunction with the purchased door unit. Day of installation was very cold, but the two installers were through and worked well together. Job took about three hours and I am pleased with the results. They neglected to clean up in parking area where they were cutting trim, but otherwise they picked up after themselves. I pleased with job its a big improvement in exterior appearance and energy efficiency.
Description of Work: installed new exterior front door and storm door

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$700

    Contact information

    3830 Outrigger Dr, Edgewater, MD 21037


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Doors,
    Homebuilders

    FAQ

    CAFFES CONSTRUCTION INC is currently rated 4 overall out of 5.
    No, CAFFES CONSTRUCTION INC does not offer free project estimates.
    No, CAFFES CONSTRUCTION INC does not offer eco-friendly accreditations.
    No, CAFFES CONSTRUCTION INC does not offer a senior discount.
    No, CAFFES CONSTRUCTION INC does not offer emergency services.
    No, CAFFES CONSTRUCTION INC does not offer warranties.

    Contact information

    3830 Outrigger Dr, Edgewater, MD 21037