Bethany Air Heating & Air Conditioning

I cannot recommend Bethany Air highly enough. They have been servicing the HVAC in my condo for almost 7 years, and I am a customer for life. Every single person with whom I’ve interacted there--from the people who handle the calls, to the technicians who visit my home, all the way up to the owner (who made a personal visit to work on an HVAC issue I was having)--has been professional, friendly, patient, knowledgeable, and courteous. The quality of their work is impeccable. They do everything they can to avoid unnecessary costs or repairs. They patiently explain the issues to ignorant customers like myself, answering all questions thoroughly. Having an HVAC emergency is stressful enough, but when I call Bethany Air, I am confident I will not have the added stress of dealing with a predatory company trying to take advantage of a desperate customer. Good help is so hard to find. I recommend this company to friends, family, neighbors—anyone in the DMV area in need of quality HVAC service.

Technician could not diagnose the problem. He said everything looked right and he spent considerable time trying to locate the issue. However, he thought it could be connected to an issue with our generator system and offered to speak with our generator company to try and solve it. He was very professional and polite and I felt like he knew his craft. I would definitely use this company again.

Great. No complaints.

It went better than we expected. The technician thoroughly serviced our older unit in a prompt and professional manner, better than any other maintenance service provided before. The unit has not run this efficiently in years - also, our electric bill has been lower since Bethany serviced it!

The guys were quick and efficent. I was very happy with their work.

This was at the beginning of one of our heat waves (the weekend before July 4th). The company who usually works on my condo building's air system told me the earliest they could show up was July 7! I checked out Angie's List and called Bethany Air Heating & Air Conditioning. The woman who answered could hear that I was freaking out and reshuffled some appointments and got a technician out that day. Unfortunately, my convector's set-up was not standard so the man had to call around before he found the correct motor. He then apologized for not being able to pick up the equipment before Monday. He then quoted a price for the replacement, said there would no change in price. I left a check for him and when I got home on Monday it was to a cool apartment! Bethany's technician was friendly, thorough, quick and cleaned up after himself. I can't say whether the price was the best because I have never murdered a convector motor before, but I can say I definitely received quality service for the price. As to the hot weekend, I packed up myself and the cats and checked into a hotel down the street.

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They were late, but the service was great.

I wasn't getting any heat. They were really good too. I give them a B, not for service, but they were late, and they didn't call me that they were late.They were thirty minutes late. Once they got here, and called them to get it started, the guy got here, and I literally like to walk out the door, and they showed up. An half hour late. It was an situation between the office and him not interacting, and then them not calling me, to let me know that he was running late. Outside of that, everything else was great. My dad was here, and I introduced him to my father. He asked him questions, and information on it, and they were great.

I cannot say enough good things about this company & its employees. When Bethany Air came to do my free estimate, I was very pleased to have someone who was highly educated and articulate. He provided an assessment and made recommendations based upon that assessment and my needs. The installers were prompt, clean and professional. Highly recommended.

Everything went as expected. The technician arrived on time and executed his duties in a professional manner.

Bethany Air came out same day and fixed the issue super fast, and very fair pricing. Both technicians were courteous and very professional. We had small children sleeping, and they were quiet as a mouse fixing the issue. It's the little things that set good technicians apart, and we appreciate the attention to detail and the reasonable pricing. Thank you for keeping customer service alive!

unknown

They were here last fall to do a cleaning. We have a service contract with them so they come out and make sure everything is running and working appropriately. They had a problem the last time they were here but we still used them and they do a good job so I don't know how to tell you on that one. Two times ago the experience was not good, the last time they came and fixed the problem and we've used them before, they actually installed the system for us.

Extremely well prompt service on the estimate, when I was ready to go so were they, took excellent care of the house while then we working & did an excellent job on clean up when finished.

Great. Reasonably (very) prices.

See above- they responded to another contractors schedule Nita only one days notice.

As always. Bethany represent actives are prompt , courteous, on time And are in professional attire , they are sensitive to carpeting and cover their shoes and clean messes.

The company representative came to my home promptly. He was very friendly and professional. An estimate was emailed to me that same day. The estimate was very competitive, by far the lowest price of the four estimates I'd received. The work began as scheduled and the installers were very pleasant and respectful of my home. The entire project was essentially completed in one day. The unit is very quiet and does an excellent job of cooling my home. I would highly recommend this company to anyone.

unknown

The tech was very pleasent as well as the people I spoke with over the phone. I called because it was 96 degrees inside our house and explained we had a 1yr old. They made it out the very next day. My only issue was the cost of the repair. Crazy that to recharge a system cost 1/5 of a new unit. This is the second year we have had to recharge out system. The previous year when we questioned the tech about a leak he told us there wasn't one. So here we are this year dropping more money into it just to stay cool because we were unaware we had a leak and don't have the money to purchase a entire system. Which brings me to another problem. 4 yrs ago my fiancé had purchased a new inside unit. At that time she was never informed that they were phasing out the old refrigerant and it cost double the amount of the new type. So she had them put in the same thing that was there. Had that been explained she probably would have replaced with a new style unit. Part of that could be contributed to her not researching and finding the answer herself but also begin taken advantage of. Overall I feel like this company has a good reputation and will get the job done.

unknown

My girlfriends A/C indoor unit froze up into a block of ice on a 99 degree day. Called Bethany in morning. Was told a tech would be out around 2-4. This was confirmed at 2pm that a tech was 'just around the corner'. At 4pm was told the tech would not make it and to find someone else. Apparently around 6pm they called her and said a tech would be out at 8pm. The tech showed up that night and got her A/C running (saving Bethany from a grade of F) $280 seems pricey but it was an emergency service call on a unit they did not install so I guess it was fair overall.

absolutely could not have been any better.

The installation was completed on time as agreed to, was done neatly and so far I have no complaints.