SEARS

Sears Air Duct Cleaning did the work. They had a device that supposedly could clean 20 feet of ductwork. Our ductwork is approximately 20 feet long, so their device was capable of cleaning the entire length of the ductwork. Our dryer wasn't working properly because of blocked ductwork. After doing the work, the Sears crew represented that the ductwork was completely clean and there was no more blocked air flow. After they left, the dryer still would not work because it continued to detect a blockage. My husband then went into the attic and ended up cutting open the ductwork and discovering that the Sears crew had not done their job correctly since it was totally blocked. Since he was already in the attic and had brought a vacuum cleaner and other tools with him, my husband finished the job that the Sears crew had not done, removing a large quantity of lint. I called Sears to complain and was told that I could not get my money back because the only recourse I have is written in small print on the back of the receipt: I must call Sears and schedule another appointment so they can fix the problem they hadn't fixed the first time. I was not aware of that requirement but if I had been aware of it I am not sure why I have to get a Sears crew back after the first crew was both incompetent and lied about doing the work properly.

Sear never came to my house because Trina cancelled my appointment. She made an incorrect statement that, I had to go to work. The supervisor Daisy never called me. I request from Trina and Maria to have Daisy call me, but to no avail.