Aire Serv Heating & Air Conditioning

Description of Work: My mother qualified for Weatherization through Talbot Co. They hired Aire Serv, whom when they did the job made a huge mess of our attic that was also being used for storage. Along the way stuff was knocked over into the insulation and the crawl space. During and after the job was done a housing inspector was called in to review the work, etc. and said the mess they left behind was unacceptable. The work was initially done before Christmas of 2016 and they were called back several times to fix the unit, and they were told by the Housing inspector to clean up the mess they had left the attic in....They insisted on coming unannounced without appointment. The last time the senior tech came was unannounced, he wanted to call in his people to clean up the mess and no one was going to be available in the home for them to do this. We never heard anything more from them. Now Christmas season 2017, boxes have fallen over on the air regulator and the duct transferring the air through the house has come apart from the machine leaving a huge leak of air. 2 winter storms so far in a week? No one has been in the attic since they did the work, except to document with pictures and to try to get decorations for the holidays... mainly cause no one can get into the attic because of the mess left behind. Early this morning I suspected something was causing the main part of the house to not have any heat so I went up the ladder, moved some boxes until I could actually see the unit and saw the problem leak area. We called the company because the site online says 24/7 service for emergencies. The woman called us back while I tried to describe the problem, she kept talking over me, and was clueless as to what I was telling her. Both my mother and my son have heart conditions, both with immune deficiencies and our home is not warming up and staying warm when it does barely warm. I tried to explain this to the woman who continued to ask who was going to be financially responsible if someone came...I told her they would be and explained why....She continued to talk over me, asking me questions and not letting me answer. She continued, telling me no one would be able to come until Monday. No that is not acceptable. I continued to get frustrated at her incompetence and told her to shut up and listen if she was going to ask me questions, she needed to give me a chance to answer. Finally after going back and forth for what felt like forever with her not listening or caring, she told me she was not going to deal with me and hung up on me. After this I called the main number for Aire Serv and spoke with a woman who as soon as I described the situation, knew exactly what I was talking about. In the end she called the woman I had the problems with and set us up for tomorrow, Sunday around 12:30 pm for service. I am currently seeking a lawyer to find out our rights, and to seek compensation for the trouble, mentally stressed, compensation for the labor of someone to help get the attic in order again from their mess, and compensation of anything broken IE Christmas decorations as several things have had to be replaced already having found a couple boxes near the entrance, some of which were heirlooms given to my mother by her mother-in-law who passed away this year. Last year Christmas decorations had to be bought because no one could get into the attic past the ladder to get them out, what ever is salvageable. Attached are pictures from the ladder and the ledge space just inside the attic. Can't get any further into the attic. My brother and I will be having to pull down this stuff tonight in order for the company to get in there and fix the leak. And for the record when they were contracted by the people from the weatherization, it was agreed no one here was capable of bringing all of the things up there down to the main house while they would be working up there. It was agreed someone would be coming to do this before the work ever started and no one came and did it. Things were knocked out of the attic as well, into the kitchen floor and broken while they were up there. The light switch cover was busted some how by them, which was also addressed, they were suppose to replace that as well and never did. All noted by the weatherization people AND the Housing Inspector within a month or less of them being here in the attic, some of it was reported while they were here literally. Such as they were told by the weatherization people to cover our belongings with plastic so that insulation wouldn't get into it after I saw it was knocked into the insulation and insulation in boxes where it shouldn't have been. Needless to say, they also left the plastic in the attic. The unit, etc. is still under warranty which they were suppose to give my mother the paper version of this, they did not. They said they were registering it online. If the warranty is in this house I have yet to see it. When we complained several times, we were told they never had any complaints about this company before. I told them there is always a first, and clearly from the previous reviews I have seen about them, I am NOT the first to complain about the company or their dispatcher for Easton, Md.

Description of Work: Installed new heat pump, gas furnace, whole home humidifier, additional registers and ducts.

Description of Work: He installed a new air pump.