A A Roofing Co

I found A A Roofing Co the first winter after buying our house 18 years ago and rainwater leaked the through the ceiling in many places. It was a big job, a full roof replacement. My roof is a flat tar & gravel; a rowhouse in Washington DC. I had gotten many quotes and A A Roofing stood out easily as the most responsive, realistic with promises, workload, pricing, timing, actually came out to do a (free) in-person assessment and sent photos, and even still, came out as the 2nd lowest bid! They did such a thorough job, that almost 19 years later, my roof is still in great shape. They’ve done work twice now since then to do a recoating and once some maintenance work. They also come out as needed to check (for free) on the status of the roof; they always send me photos and are upfront and honest. This last time I was due for a recoating and to be assessed for a total replacement and they said my roof is A A OK :) - nothing is even needed at this time. (Continued below…)

Very good service.

Myy old gutters were in bad shape and needed replacement. I called A A Roofing and they were able to come out and provide a quote very quickly. I felt the quoted price was reasonable and hired them to do the work. I'm happy with the replacement and will use the company again for gutter and roofing work.

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I was very pleased with AA Roofing which was recommended by a friend. Mr. Hammond was prompt, examined the roof and came back with pictures showing the leak and damages. He was very polite and was excellent in explaining the work that needed to be done. He mailed me a proposal with several options to choose from. His workers arrived early and again showed me pictures of their work as it went along. I was very pleased with the job and I received a discount because they did two jobs at once. The work was done in a day. The area was left clean. His employees were very professional and a pleasure to talk with. With the final bill, Mr. Hammond sent me copies of the pictures that were taken before, during and after the work was completed. These are nice to have for my files. I would definitely recommend AA Roofing to anyone and will gladly use them in the future.

Scheduled on Friday for them to come by on Tuesday morning. Took time off work to arrange. When I called them on Tuesday morning they seemed surprised to hear from me. As they were going to come later than planned, I arranged with neighbor to have keys to show them the leak in my condo and have a ladder so they could access the roof through his apartment. I then called them 5 times between 10AM and 11 AM to tell them I had arranged everything with the neighbor. Only got an answering machine in the middle of the working day. Finally on the last call someone picked up and told me, at some undisclosed time, the roofers came by, saw the building and decided they didn't have the equipment to reach the roof. If they don't service condos, they should have told me this in the first place. If they potentially do, they should have informed me when they were outside (or informed my neighbor who knows when they actually showed up). Who knows if they saw the back stairs of the building (which are being extended up to the roof). In summary there was no professional ethic regarding communication resulting in a complete waste of my time and my neighbors time. The person I spoke with in the end seemed to think this was a normal way of doing business and was completely unapologetic. If you value your time - I recommend you don't work with these people.

They were awesome. They were very responsive and did what they said were going to do. They were in and out.

They came out and did an estimate of the job while I was at work. I received the estimate in the mail in the next couple of days. I called them to schedule a date for them to come out and fix the roof. They were able to come out before the storm came that evening. They were on time and the job went very well. I was very pleased with the work that was performed.

they did a thorough inspection on my roof and even replaced a part that was not included in the original price and did not charge me more..Very professional and I would use them again.

An experienced roofer and an engineer have both confirmed that the roof installed by AA Roofing was defective and not workmanlike -- and that hasty repair efforts on the part of AA Roofing in August of 2013 made things worse. The $22,385.00 I paid was a waste of money. The roof installed by AA Roofing was basically worthless and needs replacement. Below is a summary of the Facts I have Submitted with a Complaint I have filed before the Maryland Home Improvement Commission. The numerous documents I have attached as exhibits to the original MHIC Complaint are omitted, but I will make available to anyone who is interested. AA Roofing responded to the Complaint by claiming that no one told them that the Flat Roof needed to be sloped. This is incredible -- a roofing company saying the customer has to tell them how the roofing company should fix the roof. I will make a copy of AA Roofing's response to my MHIC complaint also available to anyone who is interested. BEFORE THE MARYLAND HOME IMPROVEMENT COMMISSION Statement of Supporting Facts in Support of Complaint filed by Carlos M. Recio against AA Roofing, LLC and its principal, Wayne Hammond. 1. AA Roofing installed on September 1, 2010, a modified bitumen rubber roof manufactured by Firestone Building Products at 9924 La Duke Drive, Kensington, Md 20895 (“the La Duke Drive residence”). 2. AA Roofing sent an invoice in the final amount of $22,385, representing the contract price of $17,885 plus additional charges of over $3,000.00 for the plywood which had to be replaced, as well as built-up rafters or joists required to rebuild and install the new roof. III. EVENTS AFTER THE INSTALLATION OF THE ROOF 3. As one would expect after a brand new roof is installed at a cost of $22,385, the Complainant believed that the roof had been properly installed. A. In September of 2012, Complainant is Informed that the Roof Installed by AA Roofing Lacks a Slope or Pitch and is Deficient. Complainant Places AA Roofing on Notice and is Falsely Assured that the Roof is Properly Installed and That the Roof Does not Require Anything Further 4. However, in September of 2012 another roofer examined the top main roof and commented that the top main roof was improperly installed, because it did not have a pitch or slope to it so that water would flow off of the roof and not congregate. 5. A licensed engineer examined the roof and confirmed that this was the case – the failure to put a slope on the roof was shoddy and meant the roof would not last and was not workmanlike. 6. Complainant called Wayne Hammond of AA Roofing and met with him in September of 2012. During this meeting, Respondent Hammond claimed the AA Installed main roof had been properly installed; that the main roof was designed to be flat and not to have a pitch and that if a problem ever occurred with the roof, that his company would honor the warranty and repair it within the warranty period. 7. The Complainant was not sure who to believe at this point and took no action. B. In July of 2013, Warping or Buckling of the Roof Takes Place, and Complainant Learns that the Plywood on the Roof was Also Improperly Installed – and that the Roof Work Done by AA Roofing was Deficient for this Additional Reason 8. In the summer of 2013, it appeared that with the summer heat, there was buckling or warping of the plywood on the main top roof installed by AA Roofing. 9. Accordingly, in the summer of 2013, additional examination of the roof resulted in the roof being opened up in the presence of a licensed engineer. The engineer confirmed that the new plywood which AA Roofing had installed as part of the main roof installation had not been nailed down, secured, or fastened at each end, such that the plywood sheets were simply laid end-to-end and “hanging” in mid-air and that was a glaring violation of basic standards of work. 10. The engineer confirmed that the roof installed by AA Roofing was improperly installed in every respect and required immediate replacement with a new roof to avoid imminent buckling and leaks. C. Complainant Places The Respondents on Notice of the Plywood Warping – Respondent Wayne Hammond First Claims That there is Nothing Wrong because the roof is not then leaking and Then Agrees to Stop by the House and Report his Findings. Instead of Reporting to the Complainant, Respondents AA Roofing and Hammond, in a Desperate Bid to Cover up Their Shoddy Work Perform extensive Repairs to the warping Plywood, which Repairs were done without the Advance Knowledge or Authorization of the Complainant. 11. On July 31, 2013, the Complainant placed Respondents AA Roofing and Hammond on notice of the additional roof deficiencies. . 48. In response to Respondent’s July 31, 2013 letter, Respondent Wayne Hammond initially stated in an email dated July 31, 2013 that the roof was not defective and that the Complainant’s ex-wife and another roofer were simply trying to get the Complainant to pay for a new roof when it was not necessary. 49. Thereafter, Respondent Hammond sent Complainant an email saying he was going out to the La Duke Drive Residence that afternoon and would report back. Respondents AA Roofing and Wayne Hammond did not report anything back, but rather the Complainant learned that AA Roofing had sent a crew and had spent several hours doing work on the roof. This work was done without the knowledge, consent, or authorization of the Complainant. 50. The Complainant immediately sent an email asking the Respondent to explain why he had done this work without discussion and review with the Complainant. 51. In an August 13, 2013 email, Respondents AA Roofing and Wayne Hammond stated the following: a. Claimed that there was a problem with the original framing of the roof, b. For the first time, recommended that the Complainant “call a siding company and have the proper vents installed in all the soffit area so this roof can breathe properly”; c. Recommended that the roof be coated at an additional cost of $2,400 “to help with the plywood issue.” This was directly contrary to what Hammond stated to the Complainant in September of 2012 -- that a coating of the roof was not necessary D. Complainant’s Investigation of AA Roofing’s August 2103 Efforts to do Cover-Up Patchwork Repairs Reveals that the Repairs were Themselves Deficient and Significantly Aggravated the Deficiencies of the Originally Installed Roof. 52. Thereafter, the Complainant and an engineer examined Respondent’s August 12, 2013 patchwork repairs to the roof . The post-roof repair investigation revealed the following: a. That AA Roofing had improperly repaired the buckling and warping plywood installing new plywood pieces which were improperly fastened and which themselves would warp in the near future, causing leaks; b. That the effect of the patchwork repairs that AA Roofing performed was to open up more seams on the roof. Because the roof was improperly installed without a slope or pitch, the roof, following the patchwork repairs, now has more areas where water can pond and leak through the increased seams. The patchwork repairs have increased the likelihood of roof failure and leaking and have significantly reduced the already limited useful life of the roof. c. That the plywood warping or buckling is caused not by heat buildup that was novel or unusual, as Respondent Hammond states, but rather by the improper installation or securing of the plywood. IV. CONCLUSION 53. The above history shows that AA Roofing and its principal, Wayne Hammond are not competent to perform roofing services at least insofar as flat roofs are concerned and are a danger to consumers. Mr. Hammond is a smooth talker who makes excuses and explanations which can fool and persuade a consumer. Mr. Hammond’s explanations in September of 2012 were smooth and reassuring and initially caused Complainant to doubt whether the roof was as bad as the engineer stated. Then, Mr. Hammond made recommendations in his August 13, 2013 email, which contradicted just about everything he had said earlier and which essentially admit he did not install a workmanlike roof. 54. In this case, the Complainant had to hire an independent engineer to evaluate Hammond’s work and explanations and had he not done so, Mr. Hammond may have persuaded Complainant Carlos M. Recio that all was well. The Complainant did not get a workmanlike roof . And now, almost three years later, the Complainant will have to put a new roof on the La Duke Drive Residence.. 55. Complainant Carlos M. Recio respectfully submits that AA Roofing and Wayne Hammond’s conduct, fully described above, is such that their MHIC license should be revoked or suspended.

Although I will not be using this company, they were very responsive. They would have come the following day, but I was not able to accommodate that as I wanted to be here for estimate. They were very punctual as they made it to my house before I did to provide estimate. And I found them to be professional. I am not using them because I wanted another issue(beside the one I called them for) to be corrected as well, and they were honest enough to say they do not handle that sort of job. The price that was quoted seem with in range as other estimates.

Though I did not provide a review at the time. It is not a reflection on AA Roofing. I loved these guys. First of all I am a woman, the owner came taked to me as if I was a intellgent human being. Not as though I was a dummy. I didn't know much when I got started but I did my research and found out what I needed to know about getting this roof repaired. Other companies sent hot looking guys to take with me. But I am a girl who looks at the bottom line.. The owner came. We talked about what it would cost me--around $4,900 if memory failed me. He was not the cheapest, but he explained to me the methodolgy he would be using as wells as the materials. This was very much in line with my research. I want quality and a believe I got it. The office staff was very pleasent and responsive as was the owner. I have his card around here, and I apologize for forgetting his hame. This was a major job. The mansard roof with slate was replaced, cooper They reparied most of the roof. Rubber was torched and sealed. I asked for pictures. I got approximately 30 pictures. The pictures encompass each stage of the repairs.The stripping and then the repair. I was blown aways, I did not anticipate so many. That lead me to pay for the aluminum coating of the roof and the front porch. After the work was done, they cleaned the areas and took away the refuse. I did have on minor issues. There was a leak around the sunroof. I have them a call they came back the next morning and took care of the issue. NO MORE ISSUES. I AM HAPPY AND RECOMMEND AA ROOFING TO ANY AND EVERYONE. THAN YOU ANGIE!

Went great!

Excellent, I called based on Angie's list grades and the proximity to the house. They came out the next day, we happened to be home but didn't need to be. The gentleman went up on the roof, found the source of my leaks, took pictures. Came down and showed me the pictures and then explained how each of the problems he showed me was causing leaks. I got a quote via e-mail that night, ok'd it and they came out within two days. I came home and my roof was fixed. I called and paid the bill by credit card, it's raining right now and it's not leaking. Wow what a terrific experience. These folks at AA are definitely the pros you want. They were on time, right on the money, and there wasn't so much as a roofing nail left anywhere. No muss, no fuss, no bother , no time off from work, no drama it just doen't get better than this.

They were responsive, sent someone over the day I called them, and within two days I had an estimate.

They did a really good job. It only took them one day. They put the stuff on the roof two days before. Two days later, they came, it was a big crew, and wiped out the roof in no time. I've never had problems with my roofing. It's beautiful. It only cost me $1000; my insurance paid the rest of it because we had a wind damage from tornado that came by here. I had new gutters put in just before they put the roof on. They bent one of my gutters and they replaced it and didn't charge me any extra.

They were prompt in coming out for an estimate. They provided a written estimate, and when I called with a question about the work, they were available and responded to my question. They came out when scheduled and did excellent work. I would definitely use them again.

They were excellent. They came very quickly after I initially called them. A day after I accepted their estimate, they came with a crew and finished the job in 1/2 a day. They were efficient and prompt. Most of all, it looks great. The only is that they left a couple pieces of slate in the yard.

The whole process was very simple and easy. I called and asked for an estimate. They came and left me a note that they were there so that I did not need to be at home. I told them that I would prefer that they complete the job at a certain time since I would be away and they did just that. On the day that they came to do the job, they called ahead to make sure it was a good time. All in all, it went very smoothly.

The quote was very straightforward. It was all professional.

The roofers did an excellent job. Initially when I made the appointment, he scheduled the work to be done within 2 weeks. I told him I was pregnant and he came out the next day. The roof was fixed within a week. He provided a very detailed estimate as well as a letter detailing the quality of the work done by the initial roofer. After the work was done, while we were reviewing the work he had done, we told him how we wanted our gutter placement to be fixed as the initial roofer installed it in an awkward way. The next week, without asking - a worker (the owners son) came out and fixed the installation of the front gutter. This I didn't expect but was very happy. Family run business run by very nice people who do good work. We have had no problems with our roof. No more leaks.

Mr. Hammond was very responsive. There were a few small issues with his work, but he was quick to make them right. He has even checked back months later to make sure everything was ok. His office manager, Barbara was also very helpful and great on the paperwork.

They arrived earlier than they estimated (that was great!). The work went well, I even got up on the roof to have them explain what they were doing and they had no problems answering any of my questions. They completed the work, cleaned up, and removed all debris and gave a one year warranty on the work performed (most other places only would give one month warranty). I am very pleased with what they did so far. I am waiting for the first rain or two to see if I should have as much faith in them that they have in themselves. However, with the warranty, I don't feel I could lose on this one. At first I thought the price was a little steep, however, watching what they did - I feel it was totally justified.

HAVE USED THEM FOR YEARS. EXCEPTIONAL WORK ON DIFFICULT JOBS. HAVE TORCHED ROOF AND THEY DID AN OUTSTANDING JOB