Response from Diversified Contractors LLC
Hello, I really feel that I needed to respond to your review. First of all, based on the grades you've given us, I apologize for you feeling the way you do about our company. However, I think it's a bit disingenuous on your part, if I may be honest. I have spoken to my estimator, and he has noted that he has called you several times as well to try to schedule an estimate with you. He said he was only able to leave a message once, with the other times the phone would ring without ever going to voicemail. The day that we spoke, it was well after 10:00pm at night, and my estimator Thomas marked down that he left you a message the very next day. He never heard back from you. After reading your comments, I also tried to follow up with you earlier today, left a message, and haven't heard from you. As you can see from our overwhelmingly "A grade" history here on Angie's List, we take our reputation with the community very seriously. We strive very hard to exceed our clients' expectations, and having an "F" review is very upsetting, to say the least, and not reflective of the way we operate. I'd love an opportunity to discuss this with you further, and hopefully find a way to resolve this, and prove to you what type of company we know we are. Like I said, I've left another message for you, so please give me a call. If you'd rather not discuss this any further, I could understand, but I'd appreciate it if you would amend your review of us to reflect the miscommunication on both parties. Thanks once again for your interest in our services, have a great weekend, and I hope to hear from you soon. Sincerely, Mike E. Owner DIVERSIFIED CONTRACTORS, LLC