Ken Griffin Plumbing Services Inc

I called this morning for emergency plumbing services, as a pipe had burst in my basement. A service tech was sent out within a 2 hours and the office staff helped me get the water to the house turned off, as I was having trouble doing so. The tech that came to my house was knowledgeable, responsive, friendly, and made sure I understood what he was doing. He also walked the house with me in order to provide his boss with information for a quote to replace all of the outdated piping. The tech explained what that would entail (what would need to be removed in terms of drywall, how I should prepare- removing items from cabinets, etc.). I am very pleased with the service I received today and look forward to the quote for the plumbing services.

The folks at Ken Griffin Plumbing were great. I am very pleased with the excellent work that Bryan did for us. He not only replaced our three old valves with better 1/4 turn ones but he also lowered them so that they are now easier to reach. A much appreciated bonus for us old folks. Kathy Griffin coordinated the appointment with us and kept us informed when a major monster storm hit just as Bryan was headed our way. The cost of the work was very reasonable and the 10% Angies List coupon made it even more so. Over all we are very pleased and would definately use Ken Griffin plumbing for any future work.

The gentleman who responded was very professional and personable. He analyzed the problem, gave me a quote and was able to fix it rather quickly. He even gave me some tips on how to properly use the garbage disposal to prevent further incidents. I would and like will use them again.

Brian and Lance actually arrived half an hour early. They removed their shoes every time they entered the house. It took Brian approximately two minutes to snake and clear the clogged toilet. Lance assembled the new dual-flush toilet (provided by me) while Brian removed the old one (without a single drip!), then Lance installed the new toilet while Brian supervised. Brian was also careful to clean up the area after they were done. Both men were polite, professional, and very good-natured about answering my questions, and having me look over their shoulders while they worked. All in all, it took them 45 minutes total to do all of this. So far, the new toilet works great. I have hired this company before, and I am always impressed by the quality of service I receive from Ken Griffin Plumbing. Thank you, Brian and Lance!

We've used them before, and would call them again. Very prompt, very courteous, very effective.

Excellent service. The plumber was on time, courteous and did the job in professional manner. The amount charged for the service was fair. Overall a very good experience.

showed up promptly. courteous. performed work quickly and offered tips on avoiding issues from winter freezes. also looked over a couple of smaller issues that I had questions about, and was very helpful. would definitely recommend them for any future work.

Fantastic, Brian came out on a Saturday evening to fix leaking pipe under sink. Worked very quickly to repair pipe in short amount of time

I phoned Ken Griffin Plumbing at 7:00 AM to say that my 18 year old hot water heater had sprung a leak. They said they could be out the same day with a replacement. They provided a quote by about 10:00 AM and arrived with the replacement around 1:00 that same afternoon. The plumbers were polite and professional and even removed their shoes when coming in through the front door. They took the tanks in and out the basement door. The job was complete within a couple of hours and the surrounding area was clean. I could not have been more satisfied with the service that they provided!

We hired Ken Griffin Plumbing to install two new kitchen faucets and to hook up an existing drain to a new deeper kitchen sink in our newly installed granite island countertop. We are very pleased with the work done. Our plumber, Walt, showed up on time (an email was sent shortly before he arrived), and he got to work. We supplied the faucets and he had all the parts needed to install them. We were also happy that he was able to use a lot of the existing drain pipe and trap for the new sink so that minimized the amount of work and parts needed. Walt was professional and courteous, and we were very pleased with the work done. We have used Ken Griffin Plumbing on several jobs in our home (well pump replacement and a water treatment system) and trust them to do a good job.

I was able to schedule the repair to met our schedule. Kathy was both helpful and professional in setting up the appointment. Eric arrived at the scheduled time. He repaired the dishwasher and replaced the outside faucet. Eric was helpful and professional. We will use this company in the future for our plumbing needs.

We recently got a pet rabbit and the rabbit's waste was flushed down the toilet a few times. The toilet became clogged. We purchased an auger and could not unclog the toilet. The auger was improperly retracted so it scratched the toilet porcelain. I called Ken Griffin in the morning and got a service visit in the afternoon. My call was treated with care and concern. I was asked for important details and given good information. When Sean came he unclogged the toilet expertly and used pumice stone to remove the scratches. He offered to do any other work that I needed, and he cleaned my clogged vanity sink. He showed me how to do it myself in the future. Ken Griffin is the top plumbing service company that I know, and is among the top service providers in this area period. I've used them for over 15 years and they are frankly one of the great benefits of living in this location. I'd miss them if I lived anywhere else!

Our kitchen sink garbage disposer broke. I called Ken Griffin Plumbing because of prior good experiences with them including prior repair of burst pipes. Although this was not an emergency I was offered an appointment for a service call later the same morning. Prior to the service call I received an email containing links to the specifications of 3 garbage disposer units the plumber had with him when he arrived. The plumber was responsive, punctual, competent, and courteous. The work quality was excellent. The overall experience was excellent.

Sean did an excellent job....was on time and performed the work quickly and professionally. Will use them again!

This was a positive experience. I called to make an appointment on Thursday morning to unclog a sewer drain. At that point I didn't know the extent of the blockage, but it seemed to be affecting only one soil trap (fortunately not the one the toilets were connected to), so the situation was somewhere between an emergency and inconvenience. The scheduler I spoke to was friendly and polite and informed me that they could send out somebody early that afternoon (or the following day, if there wasn't any availability that day). The plumber, Eric, arrived during the window, and he was polite, professional, and friendly. I explained the symptoms and he quickly assessed that the problem was as I had originally reported. He made short work of the clogged sewer drain, and cleared it in a few minutes. I had also discovered, after I had made the appointment, that my garbage disposal was leaking. I assumed that this was an indicator that it was at the end of its life cycle, and I asked him if he would be able to replace it. He checked his schedule and said he could, and provided me with an estimate of the cost. I am very satisfied with the quick response, and the professional, friendly, and courteous manner in which the plumber did his job. I had a few questions, which he answered knowledgeably. I think the price (especially the markup on the new garbage disposal) may be on the high end, but I am happy with what I got for my money. I would hire them again and recommend them to others.

Great experience. Called one afternoon, offered either a same day or an 8am appointment the next day. Plumber showed up on time, had read the notes so knew the issue he was faced with and had the right stuff on his truck, fixed the problem promptly, explained it, cleaned up after himself, answered a couple of other random questions we had about other plumbing issues (should we replace toilets or blame slow flush on septic tank issues), and all in all was a very positive experience. Like everyone else I'm sure, I wish we didn't have to pay for a plumber to replace a pipe, but when you have to, having one who comes out immediately, is on time, helpful, friendly and cleans up and explains the issue, it softens the blow. I highly recommend this company and would use them again in a heartbeat - in fact, I will be calling them soon for an estimate to replace the toilet. Very nice phone interaction beforehand. I should note, I called in order of appearance on Angie's list and the first two I called could not come out until the next week. If you have kids and it's the week before back to school, you want prompt and prompt is what I got. Updating. We had a plumbing emergency on 12/24/15. Yes, Christmas Eve. This company sent out a plumber within a couple of hours, with a reasonable, not price gouging emergency charge, he did an excellent job, with good cheer, and advised us on other issues while he was waiting to be able to test the repair. This is the kind of plumbing company you want on your speed-dial for occasions like this. Christmas Eve!

It is now 17 July 2015 and we still, in spite of several phone calls, have yet to get an estimate for the remodel. Each time I called I was told they were busy and behind and would get to it. It has been 2 1/2 months and no results. I've decided to go with another bathroom remodeler because if we are having these kind of delays with an estimate I don't want to take a chance on delays with the actual work.

They had done a good job I thought. But two or three months ago I had a problem with it. Then I had the problem diagnosed and then they came out and corrected what needs to be done. They did it without charging me any labor cost. But I had to pay for the small devise that they put in it. But I thought that was very good because it was just a little bit over the warranty period.

I sent an email through Angie's list on Thursday and was able to schedule the service for Monday. I was impressed that KGP emailed me a picture of the person that would be coming, so I knew who to expect. Sean did a great job. The pipe around the water main showed blue-green coloring indicating a possible leak. He checked the pipe and didn't find any leak. So, it was probably from the original install where the installer did not clean the pipe afterwards. He replaced the back flow preventer for the fire sprinkler system. He cleaned the pipes around it, so they would not show discoloration. He removed the toilet, replaced the wax seal and closet bolts. He reset the toilet and checked for leaks and wobbles. I also contacted KGP this week with a question. They were helpful in providing me with an answer. I would definitely recommend KGP and use them again if there is a future need.

Mr. Griffin visted my residence on May 4th, inspected the work conditions and promised to provide an estimate. Having heard nothing by May 11th I called to inquire about status. I was promised a return call, but none was received. I called again on May 13th and was able to speak with Mr. Griffin. He advised that he was behind in his work, but would place my request on the top of his pile. Another week went by with no response, so I arranged to have the service provided by another plumber. It seems that KGP was not interested in performing this service, for whatever reason. If they had simply told me this at the outset, I wouldn't have wasted three weeks.

I had a good experience with him. I haven't had any problem. He was very friendly, and explained everything. They were very prompt, and came out the next day after I called. I had called other companies that said they had 24 hour service, and they couldn't call at all. They were very responsive. They cleaned up. They covered the carpet on my steps and made sure there was no mess. I didn't have much time to shop around.

Excellent! Have been using them ever since we moved here 7 months ago. Older home - and they have been on top of everything I have needed - and always respond quickly.

He's good. They come all dressed up. They come looking like professional people compared to some other plumbers. They act very professionally. They're well known in the area.

On May 20 Ken Griffin Services sent a two-man team to finish the clean-up left from the March job. The two workers, Walter and Lance, were as capable and personable as any workers I have ever encountered. Not only did they meticulously finish everything left undone by the original workers, they did so in a manner that removed every shred of dissatisfaction and hostility that I had. Bravo to Walter and Lance, Ken Griffin's A-team.. I am satisfied with the resolution provided by the company.

They showed up on time and fixed the problem quickly and professionally. Within 45 minutes they were done and my problem fixed. They were courteous and professional.