Ken Griffin Plumbing Services Inc

Horribly. This is my rental property and I requested that someone called me when they had assessed the situation. Not only did no one call me while they were there, I called repeatedly afterward for what was going on and no one would return my calls, even after I was assured they would call me to discuss. They were, however, very prompt in sending me a bill, which I am not going to pay. I am extremely disappointed because I used to use them all the time back in 2006-12. Really gone downhill.

The plumber arrived when promised and easily convinced me that a replacement heater was necessary. He also determined that the PVC venting had to be replaced due to recent code changes. He was apparently concerned about the extra time this would take. While his assistant left for the needed PVC, he quickly prepared the site as best he could and then nervously waited. The job was completed in approximately 2.5 hours. I suppose that I should be happy that, just before Christmas, they could schedule me and they arrived on time and I had a safe and functioning hot water system before they left and it wasn?t the highest estimate I found. The reason that I continue here is that, for a posh price, I got a mediocre result. Using several online plumbing sources, I calculated the average retail (not wholesale) prices for the material used. Subtracting this from the bill, I estimate that I paid at least $355 per hour for the work done. I say mediocre because the plumber was in a hurry. None of the new piping is ?square? (neither vertical nor horizontal. The black gas pipe in the photos is old) and I had to point out that the hi-pressure overflow pipe needed to be bent to drain into the collection pan and not onto the floor. Maybe this is normal but, if it is, the reader should now understand my ratings.

We moved into a house with 3 cheap elderly toilets. After an overflow, and repairs we decided to just replace all 3 toilets. Kathy, at Ken Griffin plumbing was knowledgeable , helpful, and flexible in helping us pick 3 reliable replacement toilets. The plumbers were very good, they even had a different size toilet delivered in the middle of the job when they realized the toilet I had ordered was the wrong size for the space. These people are reliable, efficient, and great to work with. They even give an Angies discount. I highly recommend them!

Really well. The plumber got the cartridge out and replaced it w/ a new one in less than 45 minutes. $200 total. Hundreds less than I expected.

The appointment went very well. All problems fixed, quickly and inexpensively.

They are phenomenal! He did all the plumbing for my office. We had a toilet that totally messed up. They came out and fixed it and gave us this phenomenal toilet that sits higher. Low flow flush was economical, it doesn?t use all this extra water and it?s so much easier to clean. It?s nice! They did a great job! Ken Griffin Plumbing is phenomenal! I wouldn?t use anyone else. He is probably a little bit more, but so worth it! Somebody always picks up the phone. Punctuality, they are on time when they said they are going to come. They give you a call and said I am 10 minutes away from your house or I finished a job early, can I come over 10 minutes early.

Work was completed in just under an hour; the cost for the service call was the initial hour rate; additional charges would have accrued at fifteen minute after that. If the work had take longer than that hour and other charges had accrued I would have protested because although the plumber was friendly and helpful, I feel 20 minutes was spent basically on irrelevant chit chat and conversation. But the work was outstanding in my opinion

Awesome! Very happy with the work that was done.

Great!! Not only was the tech on time, but he was friendly, knowledgeable and explained what would be done.

Fortunately clog was w/in 15 feet of clean out and snake worked. Job got done quickly and w/o unnecessary charges.

The plumber was very thorough, checking the entire house to determine where the leak was coming from. He immediately got the tools from his truck that were needed and went to work. Everything was fixed. My only comment is that he had to cut out part of the drywall to get to it, leaving the piece of drywall for me to repair. I understand why he did it, I was just shocked when he left and I saw it. Wish he would have explained to me what was necessary first.

Ken Griffin Plumbing Services Inc. arrived quickly, did the job professionally and efficiently, and provided helpful advice to limit costs. It was an excellent overall experience.

He arrived within 1/2 hour of my call to the company. I was thrilled. He quickly replaced the part. He explained what was wrong very understandably. The price was super reasonable.

Flawless, came when scheduled, consulted with regard to kind needed, worked quickly, fair price.

Outstanding !! Work performed in a professional manner. He made sure that the system worked and made suggestions to maintain and enhance the systems performance.

Work was done in a professional outstanding manner, work men were professional and knowledgeable

Eh. Ended up charging me $380 which is 2.5 hours which seems high given that it was basically two connections. Part of the time charged was for bailing out the water in the sink (you'd think a plumber would carry a pump and pump it into a trash can). The plumber they sent was kind of rude and acted like he was doing me a favor by being there. And of course it leaked. The sent a second guy who was very professional. I talked to the owner's wife about the charge and she asked me "Did you think about bailing the water out of the sink?". Umm ... no ... I figured you'd have a pump.

Great! I called around for pricing from a handful of plumbers in the area, and Ken Griffin's was definitely the most competitive. I got lucky and they were able to squeeze me in the same day, and they were able to fix both in less than an hour! They were knowledgeable, professional, and able to fix the issues in no time! I would definitely hire them again should the need arise for a plumber.

Great job. They came out less than 48 hours after calling them (not an emergency), sent an email with the tech's photo once he was en route, arrived when they said they would and completed the job for slightly less than their estimate. Very impressed.

Went very well. Responded professionally and even improved the situation.

went fast and smooth. we called on a tuesday. they came out SAME DAY. emailed all schedule info and made follow up confirmation calls. even emailed a pic of the plumber. arrived on time. work done quickly. this is consistent with other times we have used them as well.

Replaced the original stainless steel set with a cheap $75 plastic coated set which didn't match. Tried to get replacement of a better quality set but they refused. Stuck with a cheap faucet which cost way too much.

Service was excellent. Job was completed in a prompt period of time. Treated me and my wife like we were family members. So pleased that we are having them come back and install a constant pressure system for our well. Best plumbing company I have had experience with and will give them all my plumbing work in the future.

Good and bad... Since I would not be at the property during the service call, I spoke to Kathy in the office and put a $500 limit on the service call. She agreed that if the cost would exceed $500 the plumber would call me to get approval. I was surprised when I got a call informing the work had been completed and the total was $580. After some discussion, Ken Griffin Plumbing agreed to accept $500 as payment for the services and, here's the kicker, suggested that I find a different plumber in the future. All because I expected them to do what they had said they would do. I'm disappointed and will be taking my business elsewhere.

I call Ken Griffin plumbing the next morning. Eric arrived at 2:40. He put in a cleanout valve to make it easier to snake in the future. He used a power snake to unclog the drain. He reassembled everything and tested the drain and the disposer. He was efficient and courteous. Pluses: 1. They were able to send someone the same day. Another plumber could not send anyone for several days. 2. The rate was reasonable at $140/hr plus $35/15 minutes and materials. I had another quote for a flat $285. 3. The sink is no longer clogged! 4. I received an email with the plumbers picture in advance of his arrival. I also received a phone call to let me know he was on his way. 5. Electronic payment accepted and electronic receipt sent to me.