Ken Griffin Plumbing Services Inc

Ken showed up on time to review and discuss our project needs and was very professional. The estimate was sent to us as a contract via e-mail and we received a discount to perform the work at the same time on our neighbors home. The crew showed up early on the scheduled day and completed the work on the two homes in about eight hours. The plumbers did not break our concrete sidewalk, like others did to neighboring homes, and everything is working fine. There is a three year guarantee on the work done by and on pipes and parts installed by Ken Griffin Plumbing.

We had several other plumbers come in, but Ken Griffin was the one who had the most information for us. He was professional. The work he did for us was refitting, pipe soldering, and then he ended up replacing all of the water pipes in a huff, because we had the old polybutylene pipes(the great tubing that gets brittle). He gave us the estimate, broke all the cost down, and explained the cost of every piece of work. That is why we went with him.

It went well. He showed up within a couple of hours of my initial call. Tried to unclog the drain with a hand operated rotor, but that didn't work and he had to get the big one. It turned out that the drain pipe was deteriorated and cracked, so he replaced it. After that I was thankful that I didn't try to do it myself. Separately, he replaced a broken hose bib on the outside of the house. All-in-all, very pleased.

I called Ken Griffin Plumbing on Wednesday and was able to schedule an appointment for Friday morning. They gave me a 2 hour window that the plumber would be coming. They called Thursday night to see if they could alter that window to an hour earlier on the same Friday. That was not a problem and actually worked better for my schedule. Friday morning I received a call to let me know that the plumber was on his way to our house. I REALLY LIKED THAT TOUCH. When the plumber arrived I showed him the four items that needed to be repaired. He worked efficiently, neatly and and was very professional. I would definitely call this company again.

The sump pump failed the next time it rained after it was installed. The entire basement was flooded. I called them for emergency service and they sent over the same person who installed the pump. He couldn't figure out what had gone wrong. They replaced the sump pump but did not pay for the damages to the basement. They wouldn't return my phone calls for two days after they replaced the pump while they were trying to figure out whether or not they would be insured for the basement damages. They realized they weren't insured for the damages to the basement so they told me I should call my insurance company because it was not their responsibility. They told me they weren't responsible for the damages because they found a pebble in the sump pump and that had caused the failure even though the technician who came out never actually found anything.

Excellent work. Initially found that subfloor was not level, causing the toilet to not seat properly and leak from the base. Since we were going to do the floor anyway, we opted to renovate the whole bathroom. Ken arrived to sketch out the basic dimensions, and then we met with his wife (Kathy) to pick out all the specific options. She was very helpful at providing suggestions and was able to order most items at a reduced cost. Their estimate was at least $3000 less than other "kitchen and bath" places we considered. We didn't get much lead time on starting---Kathy contacted us the day before and said they were ready to go! Once they started it took only 12-13 days to finish. They did mistakenly leave out an area in the drywall for the medicine cabinet and had to adjust the vanity height at the last minute; however, since we had already painted, they re-painted the whole bathroom, ceiling included, at no charge. They were on-time, cleaned up after each day, and delivered exactly what they promised with no hassle. I would use them for any plumbing-related renovations----fair, honest, and reliable.

Excellent work! They stayed until they got everything perfect and made sure that we were pleased. Will use them again for our master bath!

It went very, very smoothly. They provided us with a detailed written estimate and used quality products. They came when they said they would and always called us if they were running late for some reason.

Busted water heater on a Saturday morning. Water all over the place. Responded quickly to my call. Replaced the water heater and valve. Very professional, courteous and knowledgeable. Provided helpful recommendations to consider during regular hours. Use Ken Griffin Plumbing with confidence!

Their price was substantially less ($200) than that charged by another company. The entire under sink plumbing had to be redone as we installed a different sink. The job was done quickly and professionally with the plumber checking and testing all aspects of his work.

Everything was good about Ken Griffith except they had to come back three times to fix the pipe the right way. But they finally pulled it all together. I would consider using them again in the future.

Ken Griffith is a well known contractor and he receives a lot of awards every year for the good work that he has done. I didn't think that the price was exorbitant, I thought I was reasonable.

I actually just had this done on Monday. Everything was just fine. I really like the plumbers there. They are very knowledgeable and very kid friendly. They are happy to have the kids watch what they are doing and explain things to them as they go along. The only problem I have is when I tried to have them do bigger items, like a neutralizer system and remodeling, they were not very reliable. The plumbers though are great.

They did a good job, they were prompt, and their prices were fair.

They were just a little slow getting us the estimate but that was minor. They were prompt in scheduling the work, showed up right on time with two guys and everything they needed to do the work. They were very careful to run the line in such a way that it wouldn't be in the way of anything, and did not stick out like a sore thumb. They returned promptly to make the final connection, and charged exactly the estimate. We were very satisfied.

I had called him 6 or 7 times as he came so highly recommended, but he never returned my calls.

It was a small job which came out of a home inspection, but I was very satisfied with the work and would use them again.

Great company: they come within 24 hours--even for a minor job. The price is very reasonable, and the plumbers are always nice and explain everything they will do before they do it. In addition to good repair service, I have learned quite a bit about plumbing!

Plumber arrived on time, pulled well pump, replaced wire and checked out system. Was charged for a four wire cable even though it was a two wire system. They did not have a two wire cable. I am satisfied with the work done.

Ken Griffin is the consummate family-run business. They have pride in their work and stand behind the job that they do. The staff is smart, courteous and clean up when done. They make it a priority to arrive on time and are one of the few contractors who call ahead to let you know they are on their way. It shows their respect for their customers that they don't expect them to just sit home and wait. We have been unlucky with the plumbing installed in our home prior to our purchase of the home. We have had several serious problems including an upstairs bathroom that nearly fell into the first floor due to improper installation. Ken Griffin has done all our plumbing work for over 6 years including replacing the upstairs bathroom. There have been instances where they have had to redo work, and I think this could have been avoided at times with better advance planning. They are always receptive and responsive, however, so any problems are corrected immediately.

Actual cost for replacement ended up significantly higher than quote. Problems occurred after installation, but company was unwilling to repair. Not a good experience.

THIS COMPANY CHARGES A FLAT FEE FOR COMING OUT AND THEN FOR THE ITEMS USED. THEY ARE A VERY GOOD & CLEAN COMPANY AND I AM PLEASED WITH THEIR WORK.

EMERGENCY REPAIRS ARE HANDLED WITHIN THE DAY, EVEN ON ONE OCCASION A STOPPED UP SINK ON CHRISTMAS EVE; WORKERS ARE COMPETENT, PROFESSIONAL AND FIX THE PROBLEM IN A TIMELY MANNER.

KEN GRIIFIN PLUMBING IS ALWAYS QUICK TO RETURN OUR CALLS AND SEND A PLUMBER TO OUR HOME. WE HAVE USED THEM ON MANY OCCASIONS AND ARE ALWAYS PLEASED.

WE USE KEN GRIFFIN PLUMBING FOR ALL OUR PLUMBING NEEDS. THEY ARE ALWAYS FAIR, PROMPT, AND COURTEOUS. WHEN WE REALIZED OUR HOT WATER HEATER WAS NO LONGER MEETING THE NEEDS OF OUR EXPANDING FAMILY, WE CALLED THEM FOR ADVICE. THE OWNER, KEN, TOOK TIME ON THE PHONE TO THOROUGHLY DISCUSS WHAT OUR NEEDS WERE BEFORE WE DECIDED WHAT TO DO. WE KNOW WE CAN TRUST THEM TO DO A GREAT JOB, REGARDLESS OF THE SIZE, EVERY TIME.