Ken Griffin Plumbing Services Inc

We were horrified when we found ourselves with a completely blocked kitchen sink on Christmas Eve- with a meal in the ready for a huge family dinner for 20 people the next day. We tried everything on our own, but we were not successful. We have used Ken Griffith for all our plumbing needs before, so we checked their website which indicated 24 hour service. One gentleman came at 2:30 am, and he then called a second colleague. Unbelievable! It was a plastic bag and a meat preservative paper waaay down in the system probably as a result of cabinet construction we had a month before which required the dismantling and reassembling of the sink and the disposal, because these items would have never made it passed the disposal on their own. They fixed it after about 2 1/2 hours and a lot of equipment(!)...and we were able to finish cooking. We thought the price was reasonable considering the day and the amount of plumbers required, and we were so grateful for their service and professionalism on a holiday (which included our dogs barking at them the entire time from upstairs...they never complained). We always knew this company was wonderful, but we still feel guilty for calling them out in the middle of the night on a holiday. I have recommended this company for years to anyone asking, but now there's a great story to go with it. No one can believe they came out on Christmas.

Ken Griffin's plumbers did not know what they were doing. Then can not install a valve in a shower/bathtub. They can not connect or ID the correct pipes. Ken Griffin does not stand behind their work, Ken just makes excuses about why his plumbers can't do the work and tries to shift the blame from himself and his workers to anyone else or some thing else caused his plumbers to not be able to complete the job. When it is really poor workmanship by a company who calls them self plumbers and can not do plumbing work!

Went very well. Were a little later than promised. Employees went right to work. Explained the installation and the results when finished.

They were very persistant in solving the problem. They were very personable and stood behind their quality of work.

Called because several family members have used them for bathroom remodels. Powder room toilet had clogged beyond our plunger and toiler auger, so I called to get the line cleared and inquire about replacing the toilet with a better one. Meanwhile, the drain pipe for one of our central A/C systems appeared to be clogged and was leaking, so I asked them to repair that as well. They helped me select the right toilet for what I needed over the phone. Service was scheduled promptly. I was very pleased with the work. Toilet line clearing and toilet replacement went very smoothly. The plumber was also able to clean out a very clogged A/C drain line which had been causing water to leak from the unit. While he was there, I asked him to clear the other unit (which also turned about to be pretty clogged-- I saw what was in it-- it would've leaked shortly) and install fittings so I could clean them in the future (it was previously PVC that was glued together). I was pleased that before he left, he took a few minutes (off the 'paid' clock) to help find the shut off to my outside hose bib (hidden under the kitchen sink, which is probably 5+ feet from the spout) and talked to me about the options for replacing the pan under my washing machine.

We called Ken's office, and Ken came out the same day -- almost immediately, in fact. He was very professional and friendly and was a pleasure to deal with. His technician came out the following morning and diagnosed the problem by checking the pressure regulator and turning on/off the water at the street. We had to pay for a service call, but I expected that. I would definitely call them again.

Excellent. It looks and works great.

I scheduled a service call on line. Was called the next business day and scheduled for that same afternoon. Plumber arrived on time, fixed the faucet and was done in no time, Very pleasant and professional man. Will use this company in the future and would recommend to friends/family.

On late Friday evening of the 4th of July weekend, we discovered that our water heater was leaking. I called the Ken Griffin number on Saturday morning, left a message, and received a return call within 20 minutes. The on-call plumber gave me an estimate for the full job - a water heater comparable to our old one plus the work, and told me how to turn off the water to prevent further leakage until he arrived. He came about 2 hours later and worked steadily for 2-3 hours installing the new water heater. He was professional, courteous, and left things in good order when the job was done. This was the first time I had used this company and selected them from Angie's List both because of their high rating and the fact that they did emergency work. I will definitely use them again for plumbing services.

The new unit was delivered exactly when we were told it would arrive. Everything went as planned. The new hot water heater and plumbing repairs are all functioning perferctly

I called to request an estimate and they were at my home the very next morning! The technician was professional and was able to fix the two items without my having to break the bank. Ken Griffin Plumbing is now my personal plumber for any plumbing jobs I require on my 20+ year old home. I would recommend them in a heartbeat!

Excellent. Ken Griffin's crew is the best. They did an excellent job and it exceeded my expectations.

At the time they closed and filled the 4 foot trench that was made, they failed to seal the pipe where it came into the house through the foundation. At all - there was no seal whatsoever placed there. A few months later my basement flooded again, ruining the carpets and other furnishings. I did not discover the cause of the problem immediately, and, assuming that their repair was performed correctly, in the ensuing 4 months spent $11,000 in an effort to remediate what turned out to be negligence on their part. In addition, my driveway collapsed where they installed the trench and it will cost an additional $4000 to repair that, which I have put off. Griffin is extremely fortunate that I did not sue them, but I was exhausted by the whole matter. Use this vendor at your peril. I cannot recommend them.

They did a good job in a timely manner. Repaired previous plumber's poor workmanship. worked to make all items look their best when installed.

Very fast, efficient, courteous, excellent clean-up. I called for help at night after hours, as a non-emergency, and they were at my house at 9am the next morning. We have had them do work for us in the past, including emergency repairs from hurricane damage, and they have always been reliable and done very good work.

It went very well - plumber was knowledgeable and professional.

The person who came did a good job. He came within the specified time and got right to work. He sorted out all the problems and cleaned up before he left. The price was what they had promised me initially.

Ken Griffin plumbing always does very professional work for a reasonable price. They completed their work on time and on budget. I am very satisfied with their work, and plan on using them again when I am ready to finish the bathroom (eventually, to install tiling and fixtures).

Very professional and timely. He explained what he thought was wrong, but I sensed that he was guessing and that maybe what he was suggesting was not truly needed.

They were impressive from the initial phone call to the confirmation phone call to the plumber that showed up at my door. The plumber was courteous and professional looking and spent the extra time to fix the leak properly (it was a very hard leak to fix). I was surprised that the bill was only $145. The plumber also answered my questions regarding other drains and faucets in my home.

They came fairly quickly after we called them. They answered all of our questions and they did a good job with the installation. They even provided a new faucet.

Anytime we've called them they have been very responsive. We can get appointments in a very timely manner. They work until they have solved the problem.

He has installed a new hot water heater. We also had a clogged up drain that they helped us with.

A leak in the crawl space under my kitchen developed, so I called for an estimate of repair. The person on the phone was courteous and efficient, and I was able to obtain an appointment immediately, for the next day. Although the plumber was late, he called before his expected arrival time to alert me and give me a new expected time of arrival, and did arrive at the time he told me he would. The truck was labeled, and the plumber was in uniform and well dressed, considering that I was not his first job of the day. After examining the problem, I was given an acceptable estimate before any work commenced. Upon approval of the estimate, the work was done immediately. I was able to provide the copper pipe required, which meant that the service technician did not have to leave to obtain materials to do the job, and when the final bill was presented, after inspection, because I shorted the time on task for this job with my material, not just because I supplied the pipe, the bill was reduced by approx. 20%, to my surprise. Not only was the work done properly, but he also cleaned up after himself and it looked like no one had ever been there whenthe job was done. I would definately use this company again.

When I first called Ken actually answered the phone and was very professional and friendly. I told him my problem then also asked him about a battery back up for our sump pump. He told me about the battery back up they use and the upgraded battery that was maintenance free. He also was very willing to quote me a price for when we decide to do that job. He then transfered me to Kathy to make the appointment. She made one for the next day, but due to a family problem I had to cance. A week later when I called, she remembered me and made an apointment that same week. Bob came out on time and I showed him the problem. He explained what he would do, and said he would make the faucet more user friendly by attaching it to the edge of the underside of the overhang. He completed the work, showed me what he had done, and presented a reasonable, detailed bill. I wrote him a check. Bob was a friendly, knowledgable person. I would be happy to have him come back to do other work when necessary.