Ken Griffin Plumbing Services Inc

Excellent! I left a message on a Friday night for a non-emergency service. My call was returned promptly early the next week. Scheduling was easy for my convenience. Kurt arrive promptly and ready to work. He assessed what needed to be done, then repaired all in a very efficient manner. He never stopped to answer his phone. He would answer my questions and instruct me on what he was doing, but always right to the point. He was professional, knowledgeable, courteous, and respectful of my home.

They came out to look at a noisy exhaust fan on my gas water heater. He said he coukd replace the fan, but with the age of the water heater he couldnt tell me how long the water heater was going to last after replacing the fan and he pointed out a weak spot in the overflow tank. He gave me estimates for several different options and I chose to just replace the tank with the sane size/style that was there. There was no pressure to choose right away, and they didnt steer me towards the more expensive tankless option, just gave me the details. This was the second time they have been out, first time they replaced a toilet seal in my powder room. The price on that was lower than I was quoted!

Ken Griffin Plumbing did a great job from start to finish on this job. They were very responsive, straight forward, and honest. I called a couple of plumbers to get an estimate for the work and Ken Griffin Plumbing was by far the most responsive and detailed in their estimate. Kathy, the contract coordinator, stayed in touch with me and was able to get all of the information needed to provide an accurate estimate. She even told me where I could get the parts needed for free and had me send a picture to them to make sure we were on the same page. Keith the Technician that did the actual work was great. He was on time, wore covers over his shoes so that no dirt was tracked in the house, and was very knowledgeable. Keith was very tedious and careful in everything he did and went above and beyond in answering all of my questions. They will be the first company I contact if I need any future plumbing work.

Another plumber told me that we would have to tear into the tub and that there was no way to get to the plumbing without doing so. This plumber was so wonderful and deserves an A+. He called, ordered the part for me, and it was great.

I called them for an emergency. I had a pipe burst due to the polar vortex (freezing). I called a few plumbers on Angie's List, but these were the first ones where a person answered the phone. Within an hour, they called me back with an appointment time and the plumber was at the house within another hour or so. He fixed the entire problem right away thus preventing me from having to make another appointment for a plumber to finish up. He was helpful, considerate of my time (and of the fact that I was dealing with a major crisis) and he was very professional. I will definitely use them again. Thanks for having real people answer the phones instead of machines!!!

I'm not sure what this would have cost from another plumber, so my cost rating is N/A. Other than that, A+ for great same-day service.

I am very pleased with them. What's fascinating to watch is the degrees in which their work is organized. We've had a number of jobs done by them over the last decade but what's impressive about them is that, we've had a water heater done and a young guy over 20 years old comes in and he holds the old one out and holds the new one downstairs. That requires a lot of power. Just as he finishes it putting it into place and attaching it, the very second that he completes it, the master plumber comes, looks at the job, inspects it and finalizes it. The master plumber was only here in the house for 5 minutes. The degree to which every job, that the labor is timed and it's amazing to watch. We had a number of jobs done. We've had the kitchen and bathroom remodeling done, just as the moment as the guy gets the top out, the master will come and hold off.

Work completed quickly and professionally.

Bobby came out to do the initial work. Walter came out to complete the hook up. Both were professional and efficient.

I have always been impressed with their responsiveness and professionalism. On this occasion they did return my emergency call for a flooded basement due to a non working sump pump. I was able to take care of the problem myself, but I did receive calls from the plumber on call and the office just to be sure my problem was addressed and that I no longer needed service.

Showed up I. A timely manner. Was polite and answered all questions I had on the process.

Bryan Moberly is the best. I've used him many times over the years. |My only complaint is the 'Service Call' fee was $140.00 plus materials for a 1/2 hr. visit. I think that's a bit high for a non-emergency appointment.

I had a broken pipe and had to call in at night for an emergency call. It only took them a few minutes to get here. They fixed the problem and were both pleasant and knowledgeable.

I called them late Thursday morning, hoping they might be able to have someone come by the next day. They said they could, and that they would even try to come later that same day if something became available. Sure enough, a few hours later the doorbell rang, and it was them! The cost of the job was exactly as it had been quoted to me on the phone. He was here for a little less than an hour to do the job. Although I'm not terribly savvy with what plumbing jobs cost, it seems to me that $170.00 for a same-day house call to do the job is very reasonable. He cleaned up nicely afterward. I will definitely use them again.

Quickly came to our house to provide an estimate. Scheduled a time for the work in the near future. Work started when they promised and finished a little early. Site was put back to normal, including re-seeding where the grass was disturbed. We have used them subsequently for smaller jobs and are more than satisfied with the workmanship, responsiveness, and price.

I used Ken Griffin Plumbing Services Inc

Our upstairs toilet got stopped up and overflowed during the night. Within an hour or two of calling Ken Griffin Plumbing someone was at our house. He snaked the toilet and was done in 15 minutes or less. $150/hr for 10-15 min. of work is a hard pill to swallow but it is what it is. I only wish I'd thought to have him do my other toilets while he was there.

Fantastic! Gentleman arrived on time, quickly diagnosed the problem and gave time and cost estimates. We agreed. He did the work within the time he estimated and actually came in under his original cost estimate. Outstanding service!!!

They were very thorough, professional, and showed up nearly on time. They were easy to reach and schedule an appointment. They diagnosed the problem and cleaned the drain and line. They minimized the mess and cleaned up afterward. The plumber and his helper that the company sent were competent and personable. My only problem was the final price which, I think, was a little high. In the past, I used a self employed plumber whose rates were not as high, but he has since retired. I knew what their hourly rates were but the job turned out to take longer than originally envisioned. They also charged for various pieces of equipment, one of which I did not know the price of and it had to be retrieved from their place of business at my expense. In the final analysis, I think they did a good job and I would use them again but, I should have asked more questions about cost during a job that was being priced by time, materials, and equipment.

Our old well pump, which was between 25 and 30 years old, failed Saturday night, leaving us without water. We keep a small supply of water in jugs and were able to manage until Monday morning, when we called Ken Griffin Plumbing at 7:30 to let them know we were without water. We also told them that we wanted to replace the existing pump that was on its last legs with a new pump to be installed in the well. We figured this would take two to three days to do, as undoubtedly they had scheduled other work, and would need to obtain a pump. We were told to expect someone to stop by first thing in the morning. We were pleased when Bryan and his two helpers arrived promptly at 8:30 and announced that they intended to have our well working again by 4:00 PM that day. They began work right away by digging a four foot deep pit next to the well to expose the plumbing lines. The removed earth was piled on a tarp to prevent unnecessary damage to the lawn. Fortunately, they were able to use the second water line from the well to run the new electrical wiring from the house to the well and connect it to the pump, so there was no additional damage to either the house or garden. The considerable replumbing necessary inside the house to remove the old plump and install the new one was similarly neat and professional. The well was working and the excavation refilled by 4:00 PM. By 4:30 they had finished up by shocking the well with chlorine and tidying up the work site. The new pump works much better than the old one, and we no longer have to hear it run. We are impressed by their responsiveness, the efficiency with which the work was done, the quality of the workmanship, and the condition in which they left the house and garden. We could not be more pleased, or impressed. We would not hesitate to call them again.

It went very well, as usual. We've been using Ken Griffin Plumbing for 20 years. They have provided consistently superior service.

employees came on time. They were friendly and liked pets. The cleaned up afterwards.

My sink was clogged up and after unsuccessfully attempting to unclog it myself, I had to call in a plumber. He examined the clog, to determine where it was, then brought in a machine to unclog it. It was pretty far down the drain and took a while to clear. He explained everything to me, so that I fully understood the problem and then gave me some solutions to keep it from happening again. I have used Ken Griffin Plumbing in the past. They installed my water heater in 2010. So, whenever I have a plumbing problem, I call them. Unfortunately, I'm not good at remembering names, so I went to Angie's List to see if I could recognize their name and I'm glad I found them there. They are always prompt to show up, very professional, and offer tips and advice. I highly recommend them, as I feel they are customer oriented, honest, competent, and fair in pricing.

I have got a couple of things done by them and both the times, it was a good experience. They made the repairs and the fixes, and everything was fine.

The technician sent to do this job spent all day and charged the job by the hour. I was not told that was how I was to be billed. 10 hours at 140 per hour to move 3 pipes is ridiculous. I paid the bill, but will never call again. I might add that I had used Ken Griffin's plumbing service for nearly 20 years. He was a new plumber when we purchased our home which we have remodeled completely. The work had always been done efficiently with no problems and the cost was reasonable and expected. This tech would tighten a screw and walk all the way around the basement to get another tool and go all the way back to the room. Now this is even more ridiculous when you understand that the bathroom had been gutted and only the studs stood between the inside of the bathroom and the existing pipes, etc. on the other side which are located in a 14 x 12 laundry room with clear open access to all the water pipes!