Ken Griffin Plumbing Services Inc

Despite it being right after a brief thaw with a lot of people with frozen pipes, they were able to get someone to me the day I contacted them. He arrived easily within the promised window, and promptly cut out and replaced the damaged section (despite it being in a very awkward location).

He replaced the handle core and it solved my problem.

They were excellent. They diagnosed the issue immediately, they were on time, they were professional, and I was quite satisfied with the work.

He was 100% up front and let me know that I'd be better off going with a competitor who could pull the line without disturbing as much of the concrete driveway and landscaping. Super nice guy and incredibly honest -- it would have been easy for them to just send me an estimate for tearing up the yard, but instead they put my interest first. Definitely the sort of company I want to do business with in the future.

I down rated the company on "punctuality" not because they were late (they came early), but because they forgot one of their tools and had to send the "helper" back to the shop to get it. They brought the "snake" they needed, but (I think I have this right) they forgot the blade that they use at the end of the snake to cut roots. As a result there was significant "dead" time while the master plumber ($130 per hour) waited for the helper to return from the shop. I was charged for all of the time he spent on site. Unfortunately neither my wife or me questioned the billing so the company never had the opportunity to justify the total cost. The helper's time was reduced by one-half hour even though he was gone for almost one hour. We should have said something, but didn't really think about it until after they were gone. Otherwise the work was excellent. The master plumber seemed very skilled. He gave us advice for a long term fix. He advised us against having it inspected with a camera because he could tell where the roots were and to save the money for a more permanent fix. (His company doesn't do the excavation work needed for a permanent fix.) Overall I'm pleased with this company and would use them again.

Good communication before the appointment, and Robert brought a kitchen faucet model I hadn't consedered, but was very happy with; the kitchen faucet I wanted replaced was old, and didn't have a sprayer, which I wanted. The new model was an all-in-one with an extending handle and adjustable spray. The masterbath sink handle needed aminor adjustment, and the slow draining was resolved by replacing the pop-up and a bit of plunging with a miniature plunger--he demonstrated so that I had an alternative to harsh chemicals to clear the drain in the future. It's been almost six weeks, so the fix seems to be working. As always, very happy with the technician and the service--he was professional, competent, and didn't mind my looking over his shoulder or asking questions.

Had water slowly dripping through the basement ceiling yesterday morning. Couldn't tell if it was from upstairs bathroom, kitchen sink, or dishwasher. Sean came within a couple hours of my call. He removed the soggy ceiling and did some sleuthing (It was in a tight spot with water supply lines, drains,and AC duct work). He found a pinprick hole in a water supply line squirting a tiny jet of water inside the first floor bathroom wall. He replaced the section of copper tube and did a great job of cleaning up the wet drywall downstairs and the dusty stuff up stairs. ($178.59) In addition, my son recently ran the lawn mower over the sewer clean-out access in the front yard and shattered the cast iron. I asked Sean for an estimate on a repair (approx. $120). He didn't have the specialty parts on the truck, but arranged to have Robert back the next morning to replace it. Robert suggested today that rather than just replacing the top, he could dig out around the pipe and put in a new one level with the ground so a lawn mower accident couldn't happen again. It cost a little more on labor and parts, but is completely worth it! ($242.50) Both plumbers were very pleasant as were the office staff. I also appreciated their Angie's List discount.

My sump pump was working erratically over the weekend. I called Ken Griffin on Monday and they offered to send someone out that day. That didn't work with my schedule, so we settled on Tuesday morning. The company sent me an email with a picture of the technician who would be coming so that I could be sure he was who he said he was - exceptional touch and much appreciated!! Ed was prompt and timely. He quickly diagnosed the problem (faulty switch which made the pump run unnecessarily when the pit was dry). He quickly installed a new pump and we've had no further problems. We discussed a battery back-up (expensive) with him but he was very honest and did not feel that our situation warranted such an expense. Truly grateful for an honest opinion!! I will definitely use this company again and will recommend them to my neighbors.

I called yesterday afternoon and they scheduled me for the next day. Eric was prompt, friendly, and very professional. He even greeted my dog warmly! He went right to work and completed the job in a couple hours. This is the second time I have used Ken Griffin Plumbing. I am quickly becoming a loyal customer!

He was on time for the appointment. He was comfortable explaining what he was doing while I watched. Robert did a very nice job and was a nice gentleman.

They didn't respond. We called Griffin but we got the answering machine. We left a message asking for a call back. It was over the weekend. So we waited until Tuesday afternoon. Called again. Was told we'd get a call back that afternoon to set an appointment. Waited until Thursday. Called again. This time, my husband described the problems in more detail, and the receptionist said she would e-mail some options to us. Waited until Friday afternoon. Called again. Was told they had been very busy, and she would get that out to us by COB. That was Friday. Today is Tuesday again. It's been 11 days since our first call, and we''ve received no call back and no e-mails. We are finished trying to reach Griffin, and have moved on to a new plumber. Thank goodness none of the plumbing problems were serious.

Excellent quality and service. I called Ken Griffin plumbing this morning when I discovered that our well water storage tank had sprung a leak. They were at my house 2 hours later, right when they said they could come out. Bob, the plumber, was very professional and courteous. New tank and all the accompanying fittings were installed quick and neatly with attention to detail. While it was not an inexpensive experience, it was worth every penny to have our water back up and running only a few hours after having to shut the whole house down. Overall, a great family run small business that puts the customer first and does excellent work.

Excellent. Not so much as a single drip. I highly recommend the plumber named Keith.

I have used Ken Griffith Plumbing for many years. In the provision of the most current service and all past services I have found them to be professional, thorough and dependable. They always show up on time, provide services as efficiently and respectfully as possible. I highly recommend them for a high quality job at a fair rate.

I have used these guys many times and consistently positive results. They are punctual and professional and knowledgeable in their craft. They are my "go to" for any plumbing work and comfortable recommending them to others.

They were great. They were very responsive and professional. They took a lot of initiative with some other plumbing issues. They were really helpful. We have used them before and my parents also used them so we decided to go with them.

Educated me on the reasons behind the leaks and simple steps to prevent problems and what to watch out for. All without making me feel stupid for not knowing. He was right on time, but I was 10 minutes late getting home, and he was very understanding. All in all he made me feel comfortable with my plumbing problems, and I would definitely recommend the company.

He was very helpful. They came quickly. He made suggestions to help me prevent the problem in the future. They are always so promopt.

The technician was very organized and did a very good job. He discussed the work with me before he started and then decided the sequence in which to do the work. He did the work just as I was expecting and I think the price was reasonable.

Fantastic!!! Extremely quick in getting an appointment, punctual, and the work was done very well! I called at 7:30 and they offered 9:00 the same day.

We chose Ken Griffin Plumbing to provide us with advice and an estimate for a job involving replacing and/or complementing our boiler-based water-heating system based on its excellent reputation via Checkbook Magazine, Angie's List, and our online community forum. With the exception of the person who actually came out to provide our consultation, all of our dealings with the company have been disappointing. We first experienced an understandable delay of a couple days when the technician was delayed on another job (we had a late afternoon appointment). We rescheduled for an appointment first thing in the morning (it was a Tuesday) but it was obvious when I called a little after the end of the appointment time frame that they had no idea we were scheduled for an appointment that day. They at least were able to get someone out a couple hours later and he was very helpful and professional. He even said there?d be a couple days delay because of his schedule before he?d be able to get an estimate to us, which was fine with us. And then with the following weekend being Memorial Day, I wasn?t too concerned when I hadn?t heard anything by that Tuesday (one week after the consultation). So I sent an email that day to check when we might expect to receive the estimate. I heard nothing back. After two more days went by, I sent another email to check on the status. This time I got a reply promising a further response (presumably with the estimate) by later that evening. We?ve heard nothing from the company (and now more than two additional weeks have gone by). I?ve requested a refund of the amount we paid ($145) for the consultation/estimate since we have not received the services for which we paid. It will be interesting to see if/when we receive that, or some other reply. I am posting this review only a few minutes after sending an email to the company outlining the information that I?ve included here. I will try to update it if and when I hear back from the company. (UPDATE: We did receive a refund, very quickly and with a nice note of apology about our experience. Based on everything that happened, I'm not sure whether or not I would consider using this company in the future. Their reputation is great, so that's a plus; but our experience wasn't.)

The previous evening my wife decided to clean out the refrigerator and began cramming various leftovers (including some "science projects") down our 15 year old garbage disposal. Needless to say our kitchen line clogged and began backing up into the sinks. I tried to snake the clog out but had no luck. Went to bed not speaking to my wife. Went on Angie's List early the next morning and decided to call Ken Griffin Plumbing. Had checked out their website which clearly spelled out emergency service call costs. Called thier emergency number at 9am on Saturday morning. Their website said an on-call plumber would call me back in 20 minutes - he did it in 15! Explained the situation to him and he said that he was on an emergency hot water change out and would be right over as soon as he finished that job. Said it might be a couple of hours but in the meantime for us to remove all the items under the sink and bail out the water in the sink as this would save us money (remember we were paying emergency rate). No problem - we did as he asked. The young man called us in about an hour and a half and said he was heading over. He showed up right on time, checked out the problem and explained to me exactly what he needed to do. He put down a drop-cloth and took some of the piping apart and began using an electric drain cleaning machine. He was done in less than an hour and gave us some helpful tips on how to avoid another clog. He did not try to upsell us on a new garbage disposal but did say ours was not going to get "better", just worse. I agree. Will probably buy a new unit and have Ken Griffin install it. I was impressed with this company and will use them in the future. I would recommend them to Angie's List members. Oh, and by the way - my wife and I are speaking again!

Great. Plumber was on time, explained the job before he did any work, worked quickly. After installation, he ran through operation and maintenance with me. I've had the pump for a month now, including several hard rains, and the pump is running fine - better than the original.

Company was able to schedule me in with only 24 hours notice due to last minute cancellation by another provider. Had 2 hose spigots replaced and valve work performed. Sean worked very fast and efficiently, very professional work. Would recommend

He seemed efficient. He knew waht he was doing, and the leak is fixed.