Twigg Plumbling & Heating

Had a clogged sewage pipe backing into my basement called with an emergency They were at my house in an hour sent 2 professional technicians who didn’t take their time had my drain fixed in an hour Very good company I wouldn’t use any other company

Had a clogged sewage backup into basement drain. Called Twigg, resolved the issue the day day. 2 thumbs up for Twigg Plumbing and Heating.

I will elaborate and detail the reason behind this 1 star review. As a firm believer in the meritocracy based Capitalist society that makes America great, I stand by the premise of honest and good business dealings. Twigg Plumbing is not honest, and not good. The office manager gives a first impression of cheer and politeness, but when confronted with any small amount of negative feedback regarding a customer's dissatisfaction, she will immediately construct a false narrative towards the customer with the intent of protecting the dishonest, perverted, and lazy service technician. The office manager lied directly to me and my wife concerning her interactions with us, repeatedly hung up the phone on us, and refused to let me speak to her supervisor. The inability to receive negative feedback is one of the primary indicators of anti-social, sociopathic personality traits. That's fine for people who aren't in the customer service business. Not so good for people who should be intent on providing services worth people's money. The technician spent approximately 90 minutes at our home, for the simple and quick task of turning up the heat on our water heater. When you charge $100 an hour, you tend to take your sweet time for even the simplest of tasks. He was also caught twice standing and peeking in a furtive manner at the females in the home, in an obvious and unprofessional fashion. I attempted to describe our dissatisfaction with the technician, the price, the failed service (still not fixed), the subversive attempt to elicit cash under the table with the aforementioned office manager. She was very unreceptive and attempted to declare that I had called the service technician "disgusting as a human being". What I had actually stated was that I was "upset with him as a human being". However, now that I have attempted to rationalize and reason with an obvious unprofessional, I really do wish that I had expressed how disgusting their business ethics are. The rudeness I received from the office manager exceeded the rudeness I receive from drunks and addicts on the street. To the office manager: you lack the basics of polite human interaction, you are a liar, and if the rest of Twigg plumbing is honest and professional, then you have caused their downfall. To the service technician: You are not welcome in or near my neighborhood again. To the owner: I was embarrassed for the two employees of yours that I've encountered. As a professional in the Justice System, I regularly encounter people who lack the ability to navigate interpersonal encounters. I experience people who employ gaslighting, lies, manipulation, and mock outrage when confronted with damning truth against themselves. Im sorry this brutal truth is laid open against this business, however I requested to communicate with you and was denied. This is my only recourse.

On time and clearly knew the product and the fix. Required returning to shop to get 2nd replacement part to make sure the job was done right.

It was good. I called them yesterday and they arranged for service to come out this morning. They came and snaked it out. They were very professional and called ahead of time. They were timely. They were here and gone within about 45 minutes. I was pleased with their service.

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My drain was clogged and backed up (can't shower, use the toilet, that type of stuff), so I called Twiggs plumbing and heating, based on there review from Angie's List, Thursday 3/12/15. I was told by the receptionist around 2 pm on Friday March 13, 2015 the work would be completed. Two men from Twiggs plumbing and heating arrived in a timely manner and began their work as scheduled. They answered any questions I had and provided helpful hints on which toilet paper is best for my terracotta piping. They were in and out in less than 2 hours. Overall my wife and I were satisfied with the service. We will use Twiggs again in the future. I recommend them to anyone. Compared to others their pricing was cheaper for this type of work. **This is a review on my experience only, and my opinion of this experience.

Service was excellent. Afterward the plumber cleaned that area and took away the old toilet.

Very badly. As I said rhey did the job very halfway and I had to cal in their competition to correct it.They should put an expansion tank on my water heater. Instead they drilled a hole in the floor. Plus it took them nearly a month to finish

Went well. Appointment was for 1/10, work done 1/11. Delay was due to 'Arctic Vortex' plumbing emergencies, understandable.

Awful. The company never returned my call to perform the work. I will not go back to this business again for any work.

They called me before they came, they were very professional, they worked fast and thorough. They explained to me what they were doing and why. when it was over, they cleaned up the mess. This was after I called every plumber in our phone book. most didn't return my calls

They had to wait for their backhoe operator to come back from vacation before starting to dig for the new line. Other than what I thought was an excessive price, everything went without a hitch

Ok, however they didn't clean up afterwards (a good bit of water and residue from cutting pipes left on the floor). Also, the price seemed high for what they did.

The situation was a mess, and LaVale Sanitary Commission was giving me a fit. Mr. Twigg himself came out after his guys called him, (they snaked my drain and it didn't help my issues), and really stood up for me. I felt like he was in my corner and was willing to stand up for me with them. the guys were great. the weather did cause some delays but that wasn't their fault. He charged me the price he gave me in an estimate, despite the fact I think the cost may have been more.. I truely enjoyed them and they did keep me informed of what was going on. I would recommend them to anyone.

We were confused by their response to our inquiry, especially based upon past reviews.

I spent most of the day before trying to clear this backed up sewer line. I had a 25ft snake and a gallon of heavy duty clog remover, a form of sulfuric acid none-the-less. I got no-where but frustrated! I called Twigg late in the afternoon and was told they'd be out first thing in the morning. They arrived early, broke out the heavy duty snake, and had it cleared in 45 minutes!! Next time I'll save myself the hassle and money and call them first! They cleaned up after they were finished and were very pleasant! I would definitely use their services again.

Fast service. Good Work. But a little expensive. Never had any experience with other plumbers, so I don't know how they compare. The work was was good, but I thought it was a little pricey. Might look elsewhere if I need service again, just to find a better price.

They didn't actually do the work but they saved me from paying their service call fee with their knowledge and sent me to another company to get my septic tank cleaned out.

The work was completed satisfactorily in a reasonable period of time, and a reaonable cost. The only problem I had was with an apprentice who accompanied the main repairman. He apparently was not well and spent the entire visit in my bathroom on the toilet. This was most disconcerting to me. Hopefully it was a singular occurrance, and not representative of the company's usual work ethic. Nevertheless, I have used other plumbers since then.

The temps were very high and our air conditioning went out. He came the same day we called. It was fixed that day. Very polite and knowledgable about his job. We will call them again if we need help.

Problem solved within an hour and has not re occured in over 1 1/2 years.

It went excellently in all phases of the work. The proprietor, Joe Twigg was courteous, professional and engaging. He provided clear estimates of the costs of the work and explained issues that might come up. He was willing to use the disposal we wanted based on our independent research. The workmen were courteous and effective in working through the small problems that came up. Joe Twigg came by to solve a few minor problems. The quality of the work appears very good with the only small problem being the drains were not fully seated to the bottom of the sink meaning there is a slight sharp edge at the drain. Those are small issues. I would use Twigg again without reservation and expect to call them for other work in my home quite soon.