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Quality Carpet One Floor & Home

4.8(
8
)

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

... +1 more

About us

Quality Carpet One Floor & Home is a third generation family owned and operated floor design and installation retail store, established in 1969. We can help you narrow down to the best flooring options that will meet your needs, tastes, and budget!

Business highlights

56 years of trusted experience
Emergency Services Offered

Services we offer

carpet, laminate, hardwood, vinyl, vinyl tile, ceramic tile, backsplashes, custom closet systems, rubber gym flooring, commercial flooring, carpet tile

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.88 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
13%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.9
value
4.2
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Write a review
Showing 1-8 of 8 reviews
Paul H.
11/2017
5.0
carpet installation
  + -1 more
Great. In one bedroom we chose a carpet that had squares in the pattern and they aligned it perfectly. Overall great experience. The company was quick with the follow-up after the job as well. Greg was our main point of contact and would reach out to him again.
Description of Work: We had the carpeting replaced in two bedrooms and a closet.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$4,000
Alan B.
06/2017
5.0
carpet installation, hardwood floor
  + 0 more
Excellent.
Description of Work: Carpet installed in three bedrooms and wood floors installed in living room, kitchen and dining room.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Patricia M.
05/2017
3.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Installer used substitute color borders, than previously discussed. They were corrected with my insistence. The stove and fridge tilted, making it difficult to open two cabinets. They corrected that for another fee. One plank was protruding, which they willingly fixed but left a loud squeak at the entrance. Greg personally came out to see the problems, and told us he would take care of every thing at no charge for labor. When the final team successfully completed the work, we were left with an extra bill of $400 because Greg refused to pay the last team of workers. We are very satisfied now but did pay labor costs over the original quote, after Greg told us on a handshake that he would correct the flaws without extra labor costs.
Description of Work: Invincible Luxury vinyl planks installed in 24' x 11 ft. Kitchen/dining area.
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$3,300
Response from Quality Carpet One Floor & Home
Per our original contract, it called for white painted shoe molding to be used around the entire perimeter. After it was installed, you mentioned that you didn't like the white shoe molding against the cabinets. I personally custom stained oak shoe to be used under the cabinets and swapped it out at no cost. The second time we were out, you were complaining of squeaks in the subflooring, which is normal on every older home and will change seasonally in winter and summer as the materials the house are made and will expand and contract. I tried explaining that to the best of ability, but it wasn't acceptable. I sent our crew out a second time to pull up a section of the floor and attempt to firm up as much as possible the structural plywood and then resintalled the flooring again, at no cost. The third time we were out, you pulled the fridge out yourself, damaging the flooring and pointing out another squeak in the subflooring that had popped up months after our first attempt to correct it. At that time, you agreed to pay for the additional flooring and the labor to do the repairs of the flooring that you had personally damaged and asked if we could address the squeak that had come up. I agreed to do so since our guys would be at the job once more. I even agreed to do the repair of the flooring you damaged at our cost for the materials and labor, which was the $400, which covered the cost of extra material we ordered, plus freight to get it to us, plus our installers day of labor it took to correct the damaged flooring. I never agreed to do it for free at any point during our discussion. If there are any other questions regarding the flooring, feel free to give us a call or an email to discuss further. Thanks again!
Linda R.
06/2016
5.0
flooring contractor
  + -1 more
I can't tell you how happy I am with my floor. I had carpet which they took up and I had tile under the carpet which they removed before putting down the floor. It looks great! They were on time, they cleaned up, and they made sure that we were happy. Our salesman came by to make sure the job was going well. Great customer service. If you need carpet or flooring I would highly recommend them!
Description of Work: He installed flooring in my living room, dining room, and hallway.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,200
Mike S.
03/2016
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Installed carpeting in one bedroom and its closet.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Beatrice M.
03/2015
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
unknown
Description of Work: Quality Carpet One provided and installed Armstrong Duratile in the entire lower level of my house.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Willa G.
08/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: Excellent quality of workmanship and professionalism throughout the 3 day installation of hardwood flooring in 3 rooms. Moved all the furniture which was VERY heavy, put special no scaring pads on all the furniture, arrived and finished on time! Except for the sounds of their working, I hardly knew they were there!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
ferris S.
11/2013
5.0
flooring contractor, carpet installation
  + 0 more
The crew was punctual, efficient, and extremely courteous. We had dreaded this project for some time, but Carpet One made it a seamless and enjoyable experience.
Description of Work: They carpeted the dining room, living room, main hallway, and three bedrooms. They also removed the old carpet and moved a great deal of furniture.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000

    Contact information

    1665 Crofton Ctr, Crofton, MD 21114

    Qualitycarpetonecrofton.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Carpet Sales and Installation,
    Flooring Sales and Installation,
    Hardwood Flooring Sales and Installation,
    Ceramic Tile

    FAQ

    Quality Carpet One Floor & Home is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 8:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 4:00 PM

    Quality Carpet One Floor & Home accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Quality Carpet One Floor & Home offers free project estimates.
    No, Quality Carpet One Floor & Home does not offer eco-friendly accreditations.
    No, Quality Carpet One Floor & Home does not offer a senior discount.
    Yes, Quality Carpet One Floor & Home offers emergency services.
    Yes, Quality Carpet One Floor & Home offers warranties.
    Quality Carpet One Floor & Home offers the following services: carpet, laminate, hardwood, vinyl, vinyl tile, ceramic tile, backsplashes, custom closet systems, rubber gym flooring, commercial flooring, carpet tile

    Contact information

    1665 Crofton Ctr, Crofton, MD 21114

    Qualitycarpetonecrofton.com

    Service hours

    Sunday:
    Closed
    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM